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Because this game is kind of a mess.
EDIT: It gets really fun when you have smallish rooms and the cleaners lock in on one SPECIFIC square and you get to move around the furniture repeatedly trying to figure out which one they have their little hearts set on.
Just hire a drudge, remove the debris, make sure they can get upstairs and they will no longer stand around in that room. If you can't hire a drudge yet, just turn off the cleaning task, reload the game and wait until you can hire one. Remember to turn it back on once you have access to the top floor.
https://steamcommunity.com/app/867290/discussions/0/1743386053136487807/
If something was blocking their way then reloading the game wouldn't solve the issue. The fact the reloading the game with everyone in their exact spot and nothing changing fixes the issue, seems to lean towards a bug in the game not that I have an empty room with something blocking them. I'll take a video of it next time.
Their "doing list" refresh each time you load into your game. So that how it fix most of the problems. Including selling furniture that "in used" sometime, but they will come back if you don't fix the source.
Post some screenshot of your Inn. I can tell you where.
You misunderstand, we are not saying they are blocked in. We are saying there is an area they want to go that is itself blocked. The reason you can load and get them moving again is because it restarts your employees task list. They then become free to move again, up until the point they pick that task they cant get to. Then they completely stop unsure of how to proceed.
So, you need to closely examine your inn. There is something they want to do that they cant. It could be a room they cant get to, a space in a room they cant get to, or something as simple as a piece of furniture placed the wrong way against a wall.
This leads to anyone with cleaning priority inevitably bugging out forever because if they can't access an area they'll just bug out and lose their minds instead of finding something else to do.
What you want to do is access priorities for every employee and disable cleaning entirely until the game lets you hire a drudge to clean that rubble. Then save and reload so they stop trying to do it.