Spider web bug

[Bhagaline]

Hi, I am having the same issue discribed by 2 other players with the grabbling hook in my game. Time to Time I here the man get the hook out but can-t used it even when the bee or other things are orange. I need to die come back for it to work.

I also have an issue with jumping on the spider webs I dont seem to be able to jump very high, I looked at videos of walk throughs and I am not able to jump like they do. I tried every thing. starting the game again, stopped all unnescarry programs who where running. started my computer again. nothing worked.

I do enjoy this game, it s very beautiful and I find it also frustrating as I can not go past the spider webs of the 2nd chapter.

I am on a Dell inspiron 15 which can work as a tactile computer too. Don t know if that helps you.

Do you have any advice of how I can continue ... thank you

[alexis.corominas]

Hi, sorry to hear you are also experiencing this strange bug. We have been looking at it but we can't identify the exact problem. It is related 100% to some 3rd software or set up that is interfering with the game control input so it would be great to know which operating system, update history, resident software and drivers do you have. Or maybe it is due to the tactile screen which would be weird. Without that info it is very hard for us to determine what can be causing this as we use very simple instructions of the game engine.

The main problem is that there's a location in level 8 in which you need to use the hook twice in a row and it maight not be able to be done if you are experiencing this problem. We are very sorry, but this kind of odd bug that is so hard to reproduce sometimes takes some time until we figure out what is interfering with the game.

Related to spider webs, you have to press and hold the jump button when the old man is about to touch the spider web and release it when he flies up. The first jump is of a certain height, the second one is double that height. You need the second height to reach the higher platforms.

We hope all this feedback was worthy.

[Bhagaline]

Thank you for your reply,

I do wish to help you as it seems I am not the only one experiencing these issues and this game is worse beeing fixed. Here is some of the information : Windows 10 Professionnel, version 1909. All other information I could give you print screens of my updates and other stuff you need, but I am unsure how to send this to you. Could you give me an email?

For the spider webs, I have tried so many ways and the way you describe how to jump and it worked once and coming to the dumble spider webs the old man just doesn't jump the double hights. I tried, my partner tried. I tried many days in arow. I have spend now many hours and nothing. Not able to jump double hights. I hold the jump button when the old man is about to touch the spider web, release it when he flies up, did this about 20 jumps in a row, he still jumps at the same hight. Tried differently ... I believe it's not working correctly on my computer.

I do wish to help you by sending you all the information you need, it's a bit hard sending it here.

Take care

[Baibarss]

I know this is an old post, but having an issue with the spider web jump in the sunflower chapter now. Super frustrating that I am going to quit the game and not bother. Do us all a favour and do not try to do 3D platformers that can be nerve racking to accomplish. It detracts from any fun, art, music, or whatever when the gameplay absolutely sucks.

[Anaroyondo]

@alexis.corominas
Same problem here, I have to die to be able to use the grappling hook and I'm gonna quit the game at level 2 because I cannot jump high enough on some spider web to continue the game. This is sad, it is such a beautiful game 😥
I'm running Windows 10 21H1 19043.2006 with an i5-8400 and 32Go of RAM. My graphic card is very old though, a GTX 650.
I tried this with both a PS4 controller and my keyboard.
I might have a lot of other software running but that never kept me from playing any other game.

[76561199382810030]

Hello,
thank you for taking the time to report your issue, it means a lot!

Please send us a bug report at [e-mail], it will
go straight to our QA team who will try their best to fix your issue!

To help us fix the bug as fast as possible, it would be fantastic to provide (if you can)
- a screenshot or even better a video (a picture is worth a thousand words)
- an informative description of the bug, and how to reproduce it (so that we can catch it on our machines)
- the DxDiag.txt file that you get when you run DxDiag: type dxdiag in the Windows menu, press enter, then press Save All Information in the newly opened dxdiag windows (sometimes bugs are triggered by specific hardware, this helps us track the problem down)

Have a nice day,
Antoine - Community Manager at Untold Tales

[jpippo]

The issue with the spider web happened to me as well and the only solution I found was to make sure that every jump is successful and that you do not stop at any time until you have passed the whole series. Otherwise, you must die and start all over again.
It seems that stopping/resting on the web before the next jump does block your ability to jump higher in the next jump. I hope that helps.

[dvblond]

Has the bug been fixed yet for anyone? Love the game but whip not working and jump not high enough :(

[fugufish]

same here... the web thing

[Kirillius]

The bug is still there and is very frustrating!!
Almost made me abandon the game
HOWEVER, managed to pass the scene with the solution from jpippo above

Basically, high jumping works after you die but as soon as you miss the high jump timing, it stops working. So if you miss it and high jumping no longer works just die and start again.
Will take you a few tries to pass the scene but it is possible.

Still very frustrating and wish the devs would fix it.

[UwUgirl]

I am having problems with the spiderweb as well and can’t make it work no matter what I try. I just bought the game and am playing it on switch. Such a shame that it isn’t fixed I don’t think I will be able to complete it…

[BallisticGhoul]

I am also having a similar problem. The 2nd web in chapter 2 isn't allowing me to jump high enough (i have tried all of the wonderful advice given here), also for some reason I also often just clip right through the web like its not there (I have made sure that i've gone to the right moment in time) I am playing on PC / Keyboard, perhaps this is the problem, although I have a pretty decent PC.
Any help would be much appreciated!

[shirley.bananas]

Originally posted by BallisticGhoul:

I am also having a similar problem. The 2nd web in chapter 2 isn't allowing me to jump high enough (i have tried all of the wonderful advice given here), also for some reason I also often just clip right through the web like its not there (I have made sure that i've gone to the right moment in time) I am playing on PC / Keyboard, perhaps this is the problem, although I have a pretty decent PC.
Any help would be much appreciated!

Same here!! I cannot jump I tried everything but if I hold or release the jump button the old man stops and sometimes even if I create the web I jump and I die as if web wasn’t there. Really frustrating

[Tengu]

Same problem. Bug is still isn`t fixed.

[Salakhetdinova]

кажется разработчикам все равно на эту проблему, прошло уже больше года а ее так и не исправили. Сперва игра приносит удовольствие, но затем из за этих ошибок появляется разочарование. Жаль людей, что потратили деньги, но так и не смогли поиграть

[shirley.bananas]

Originally posted by Salakhetdinova:

кажется разработчикам все равно на эту проблему, прошло уже больше года а ее так и не исправили. Сперва игра приносит удовольствие, но затем из за этих ошибок появляется разочарование. Жаль людей, что потратили деньги, но так и не смогли поиграть

They didn't give me back money because I played for more than 2 hrs. Yes I played 5 hrs trying to solve this problem. Fortunately that I paid just 4€