SFD won't launch

[BennyG]

Every time I try to launch SFD from Steam I just get an error screen with the following text:

---------------------------------------------------------------------------------------------------------------------------------

Make sure your game is up-to-date, started correctly and all files are intact.

LoadDLL failed.
> Exception:
LoadLibrary error: 126 for C:\Program Files (x86)\Steam\steamapps\common\Superfighters Deluxe\steamapi\x86\steam_api.dll
> StackTrace:

> FullException:
System.Exception: LoadLibrary error: 126 for C:\Program Files (x86)\Steam\steamapps\common\Superfighters Deluxe\steamapi\x86\steam_api.dll


Additional data
arch:x86, archWOW:AMD64
OS:Microsoft Windows NT 6.2.9200.0

---------------------------------------------------------------------------------------------------------------------------------

Any ideas?

[Gurt]

error 126 indicate load dependecy failure from the steam_api.dll or similar.
Without being able to replicate it try the following:
Verify file integrity for Superfighters Deluxe.
Try to restart your computer if you just installed Superfighters Deluxe.
Make sure Steam is up-to-date (and Windows).
If it still fails you may have to reinstall Steam (I understand if you don't want to do that).

[BennyG]

Thanks Gurt, appreciate you sticking around to look at issues like this when I'm sure you'd rather be off celebrating the launch.

Unfortunately, I've tried all those steps and the error still persists. I'm at a bit of a loss...

[BennyG]

Sigh. Still no luck. I have tried:

- Verifying integrity of game files
- Uninstalling and reinstalling both Steam and SFD multiple times (even to different directories and drives). Restarting my machine between each reinstall.
- Updating Windows
- Running Steam/SFD as administrator
- Deleting the offending file (steam_api.dll). Of course doing that prevents the game from running with a different error (file not found). If I then verify integrity the file is retrieved but guess what? Won't load
- I even tried stealing the steam_api.dll from a different game directory, but of course that just threw up a mismatch error

I *can* run a dedicated server and preview it - which gives me a tiny view into the game, but that just makes it more frustrating that the main app won't load!

Is anyone else having this problem and is there anything else I can do to fix it? Or am I just going to have to ask for a refund and resign myself to never playing SFD again?

HELP!

[Gurt]

Without some deeper troubleshooting and maybe even reinstalling windows, it should just work on Windows 8 32 bit systems. You can check your windows log files after load errors related to launching the game and see if it can give you a hint to what might be the cause. A driver that's out of date or something. This is just one of the first links that pops up in my search engine: https://www.howtoguides.org/event-viewer-check-windows-8-logs-to-analyze-errors-system-problems-and-events

Some have solved "LoadLibrary error: 126" in other games by verifying driver installations or even reinstalling drivers. But I don't know the exact nature of your specific 126 error.

[PURE]

Just reinstall steam like me! don't worry I haved the same probleme :)

[BennyG]

Thanks for your reply Mobsi, but if you read up you will already see that I have tried that several times unsuccessfully :(

Gurt, thanks for keeping in touch on this. I've tried event viewer and it appears to be logging two errors. The first reads:

Error: Failed to add firewall exception for C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe

I've tried adding exceptions for all Steam and SFD entries in my firewall (Comodo) and in Windows Defender (even though I don't use WD, but just wanted to cover all bases). I've even tried disabling both Comodo and WD for a very brief period, but nothing helps.

This is so frustrating, I just want to play the game! :(

[BennyG]

Oh, I almost forgot the second error in the log. This has a time stamp 14 seconds after the firewall exception message and is a bit longer:

Faulting application name: wmiprvse.exe, version: 10.0.17134.1, time stamp: 0x53519375
Faulting module name: ntdll.dll, version: 10.0.17134.376, time stamp: 0x60d78cf9
Exception code: 0xc0000374
Fault offset: 0x00000000000f4d7b
Faulting process id: 0x924
Faulting application start time: 0x01d4899ebaca8d3d
Faulting application path: C:\WINDOWS\system32\wbem\wmiprvse.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 321e0090-f1e1-4015-baff-03f61414a623
Faulting package full name:
Faulting package-relative application ID:

Any ideas?

[BennyG]

OK, I've just noticed something. The Event Viewer log says:

Error: Failed to add firewall exception for C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe

But there's actually no such directory. My steamwebhelper.exe file is in:

C:\Program Files (x86)\Steam\bin\cef\cef.win7

Could that be what's causing the problem?

[Ovolanche]

I also have the same problem. The crash report says this:

Superfighters Deluxe v.1.0.0e - Unhandled Error
Status: Unknown, True, Loading
GraphicsDeviceStatus: Normal

000012-06: Found supported Resolution 1920, 1080
000011-06: Found supported Resolution 1680, 1050
000010-06: Found supported Resolution 1600, 900
000009-06: Found supported Resolution 1440, 900
000008-06: Found supported Resolution 1400, 1050
000007-06: Found supported Resolution 1280, 1024
000006-06: Found supported Resolution 1280, 768
000005-06: Found supported Resolution 1280, 720
000004-06: Found supported Resolution 1024, 768
000003-06: Found supported Resolution 1024, 600

Error: Could not load shader effect (00): RootDirectory: Content, File:Data\Misc\effect_00
> Exception:
Error loading "Data\Misc\effect_00".
-------->>
InnerException:
Failed to load XnaNative.dll. Please verify that you have the XNA Framework installed.
> TargetSite:
Void ImportXnaNativeMethod(*, SByte*)
> Source:
Microsoft.Xna.Framework
> StackTrace:
at ImportXnaNativeMethod((fnptr)* method, SByte* methodName)
at Microsoft.Xna.Framework.Content.NativeMethods.CreateDecompressionContext()
at Microsoft.Xna.Framework.Content.DecompressStream..ctor(Stream baseStream, Int32 compressedTodo, Int32 decompressedTodo)
at Microsoft.Xna.Framework.Content.ContentReader.PrepareStream(Stream input, String assetName, Int32& graphicsProfile)
> FullException:
System.IO.FileNotFoundException: Failed to load XnaNative.dll. Please verify that you have the XNA Framework installed.
at ImportXnaNativeMethod((fnptr)* method, SByte* methodName)
at Microsoft.Xna.Framework.Content.NativeMethods.CreateDecompressionContext()
at Microsoft.Xna.Framework.Content.DecompressStream..ctor(Stream baseStream, Int32 compressedTodo, Int32 decompressedTodo)
at Microsoft.Xna.Framework.Content.ContentReader.PrepareStream(Stream input, String assetName, Int32& graphicsProfile)

<<--------
> TargetSite:
System.IO.Stream PrepareStream(System.IO.Stream, System.String, Int32 ByRef)
> Source:
Microsoft.Xna.Framework
> StackTrace:
at Microsoft.Xna.Framework.Content.ContentReader.PrepareStream(Stream input, String assetName, Int32& graphicsProfile)
at Microsoft.Xna.Framework.Content.ContentReader.Create(ContentManager contentManager, Stream input, String assetName, Action`1 recordDisposableObject)
at Microsoft.Xna.Framework.Content.ContentManager.ReadAsset[T](String assetName, Action`1 recordDisposableObject)
at Microsoft.Xna.Framework.Content.ContentManager.Load[T](String assetName)
at SFD.GameSFD.LoadStartupContent()
> FullException:
Microsoft.Xna.Framework.Content.ContentLoadException: Error loading "Data\Misc\effect_00". ---> System.IO.FileNotFoundException: Failed to load XnaNative.dll. Please verify that you have the XNA Framework installed.
at ImportXnaNativeMethod((fnptr)* method, SByte* methodName)
at Microsoft.Xna.Framework.Content.NativeMethods.CreateDecompressionContext()
at Microsoft.Xna.Framework.Content.DecompressStream..ctor(Stream baseStream, Int32 compressedTodo, Int32 decompressedTodo)
at Microsoft.Xna.Framework.Content.ContentReader.PrepareStream(Stream input, String assetName, Int32& graphicsProfile)
--- End of inner exception stack trace ---
at Microsoft.Xna.Framework.Content.ContentReader.PrepareStream(Stream input, String assetName, Int32& graphicsProfile)
at Microsoft.Xna.Framework.Content.ContentReader.Create(ContentManager contentManager, Stream input, String assetName, Action`1 recordDisposableObject)
at Microsoft.Xna.Framework.Content.ContentManager.ReadAsset[T](String assetName, Action`1 recordDisposableObject)
at Microsoft.Xna.Framework.Content.ContentManager.Load[T](String assetName)
at SFD.GameSFD.LoadStartupContent()


Additional data
arch:x86, archWOW:AMD64
OS:Microsoft Windows NT 6.2.9200.0

A crash report has been generated.
If you see this error often, make sure your game is up-to-date, started correctly and all files are intact.

Do you want to send the crash report?

[Ovolanche]

Nevermind, I fixed this by getting the XNA framework and reinstalling the game.

[Gurt]

Can you repeat that error log:
Faulting application name: wmiprvse.exe, version: 10.0.17134.1, time stamp: 0x53519375
Faulting module name: ntdll.dll, version: 10.0.17134.376, time stamp: 0x60d78cf9
If you get it each time you try to boot SFD then it's probably related in some way.

A search for "ntdll.dll" gives vague troubleshooting tips ranging from updating your drivers to doing mem-tests and repairing windows (if this is the root-cause).

You might also have faulty registry entries pointing to files that no longer exist or files that have been moved. Reinstalling programs might not remove these programs. I use CCleaner from time to time to clear my windows registry but I can't recommend it unless you know what you're doing. Take a backup of your registery if you're unsure.

I have no idea if any of the above will help with your specific problem. You might want to wait until we release SFD on another digital distribution platform in the future (which won't bundle the steam_api which seem to be your problem here).

[BennyG]

You know what, I can't repeat it and it seems now to have gone which is odd. Perhaps linked to something else?

However, I have spotted an error in the "Administrative Events" menu of the Event Viewer which crops up *every* time I try to run SFD. That error reads as follows:


The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
to the user BEN-PC\Ben SID (S-1-5-21-2128926463-780726600-3210322902-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Event ID: 10016


I've searched the error code and found loads of info on how to change the DCOM security permissions from DCOMCNFG, such as this:

https://shauncassells.wordpress.com/2015/09/28/windows-10-event-10016-fix-the-application-specific-permission-settings-do-not-grant-local-activation-permission-for-the-com-server-application-with-clsid-d63b10c5-bb46-4990-a94f-e40b9d520160-and-a/

Managed to follow all those directions to the letter and.......the error still persists.

I'm beyond annoyed. Ready to junk Steam completely and never come back to it. Any idea when you might be ready to release SFD on another platform?

[Gurt]

We have no plan right now when SFD will show up on another platform. It depends on how much time we manage to spend working on this game, what we want to prioritize and what's next. It won't be this year that we know.

[BennyG]

Thanks for all your help Gurt.

Planning to do a fresh Windows 10 install over Christmas, so I'll give it another go then...

[4r2r]

Did you manage to fix the problem? I have a similar one:

Make sure your game is up-to-date, started correctly and all files are intact.

LoadDLL failed.
> Exception:
LoadLibrary error: 126 for C:\Program Files (x86)\Steam\steamapps\common\Superfighters Deluxe\steamapi\x86\steam_api.dll 
> StackTrace:

> FullException:
System.Exception: LoadLibrary error: 126 for C:\Program Files (x86)\Steam\steamapps\common\Superfighters Deluxe\steamapi\x86\steam_api.dll


Additional data
arch:x86, archWOW:AMD64
OS:Microsoft Windows NT 6.2.9200.0

Tried: reinstalling the game, steam, restarting pc, installing XNA, Dx9, verifying files integrity, running as admin.