After an update ran this morning half of my screen is obscured with the chat and systems block. I can't close it, and if I try to start a game it stays there, and I can;t see the right-hand side of the screen at all. Help! (Please)

Hello, a few days ago I lost the ability to play the game. The game stopped loading and displays the message: Connection to the server lost! and ID:SZ3X43DANEEFG V: 500193-92226-P:99 Please help urgently, I do not want to lose several months of game or contact with my team. I have tried several options to restore the game, but with no effect. Thank you in advance for your support. Kind Regards Jerry...

Вот уже 3 дня с момента обновления (29.04) в игру не возможно зайти. Тех.помощь отписываются, что сами ищите у себя проблемы. Если у кто то смог зайти после обновления, скажите, как? Что нужно сделать? Когда исправят ошибку. Идет акция в игре, а мы не участвуем. Ведь я не один такой!...

no puedo ingresar al juego alguien pudo hacerlo

Can't login to game at May 30. Just when the event begin. And almost half of the clan also having the same problem. Can we have an explanation and solution to this? Thank you.