Failing to launch/start?

[Shyanne]

I installed it and it like starts to launch but never actually does? I uninstalled and reinstalled it and it still isn't working?

[BigEvilCorporation]

Hi there! Which operating system are you running on?

Cheers,
Matt

[mateusbond]

Mine won't open either.

I'm using a Windows 7 Home Basic 64-bit.

[BigEvilCorporation]

Originally posted by mateusbond:

Mine won't open either.

I'm using a Windows 7 Home Basic 64-bit.

Cheers, we've had other reports and something funky is definitely going on for Win7 users, we're building a new test bench right now and we'll start diagnosing today.

[Charli]

same for me, although I'm on Win 10 Po x64. The following windows error event is logged on my German OS when Tanglewood fails to start. It doesn't look like there's anything useful in it :\

Fehler 15.08.2018 21:37:21 Application Error 1000 (100)

Name der fehlerhaften Anwendung: tanglewd_win_64.exe, Version: 0.0.0.0, Zeitstempel: 0x5b6e32f8
Name des fehlerhaften Moduls: unknown, Version: 0.0.0.0, Zeitstempel: 0x00000000
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000000000000000
ID des fehlerhaften Prozesses: 0x1108
Startzeit der fehlerhaften Anwendung: 0x01d434cf613f959b
Pfad der fehlerhaften Anwendung: D:\SteamLibrary\steamapps\common\TANGLEWOOD\tanglewd_win_64.exe
Pfad des fehlerhaften Moduls: unknown
Berichtskennung: 9a9a2c6a-382c-442a-b894-00c45bcac8fa
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

[BigEvilCorporation]

Originally posted by Charli:

same for me, although I'm on Win 10 Po x64. The following windows error event is logged on my German OS when Tanglewood fails to start. It doesn't look like there's anything useful in it :\

Oh dear :( That'll be a different problem, I'll try and add crashdump support to get more info out of it.

The issue I'm currently looking at is Win7 specific. I'll get back to you.

[BigEvilCorporation]

Hello again! We've managed to reproduce this issue on one of our Windows 7 test benches, and we're debugging it now. I'll keep everyone updated on our progress.

[Dawnsong]

I have the same problem under Ubuntu 18.4. My output tells it cannot find the libpng12.so.0, but these libraries are already installed in my Steam subsystem both for 32 and 64 bit. Could be a problem of library linking in the emulator?

[Dawnsong]

Output:

error while loading shared libraries: libpng12.so.0: cannot open shared object file: No such file or directory

I have other linux games with a similar issue, and is caused by the bad habit of steam to upload old/bad copies of these libraries in the game files, and these copies prevents the system to read the updated ones already installed. A common workaround is delete the steam copies of the files, but in Tanglewood there are no such extra copies.
For linux sounds mostly an error in the dynamic links, but I have no experience to make a workaround.

[BigEvilCorporation]

Hi everyone!

The startup crash on Windows 7 machines has been fixed in patch 1.01, which has just gone live. Thank you all for your patience, and please let me know if you experience any other issues. The root cause was a missing OpenGL extension in some Win7-compatible video drivers.

Originally posted by Charli:

same for me, although I'm on Win 10 Po x64

Hi Charli! Please give patch 1.01 a try - we've now enabled crashdump support so crashes get caught properly. If you experience the same behaviour, please send me the .DMP file that will have been left behind in your game's installation folder, to [e-mail]

Originally posted by Astarte:

I have the same problem under Ubuntu 18.4

Hi Astarte! This is now my highest priority bug, I'll get back to you as soon as I can.

[Charli]

Originally posted by BigEvilCorporation:

Hi Charli! Please give patch 1.01 a try - we've now enabled crashdump support so crashes get caught properly. If you experience the same behaviour, please send me the .DMP file that will have been left behind in your game's installation folder, to [e-mail]

you fixed it! running fine now :) Such a charming game! :D

[BigEvilCorporation]

Originally posted by Charli:

Originally posted by BigEvilCorporation:

Hi Charli! Please give patch 1.01 a try - we've now enabled crashdump support so crashes get caught properly. If you experience the same behaviour, please send me the .DMP file that will have been left behind in your game's installation folder, to [e-mail]

you fixed it! running fine now :) Such a charming game! :D

Excellent, cheers for getting back to me! I'll close your ticket.


Remaining issue in this thread: libpng.so.0 dependency not found on stock Ubuntu 18.4 - still working on this.

[BigEvilCorporation]

Originally posted by Astarte:

I have the same problem under Ubuntu 18.4. My output tells it cannot find the libpng12.so.0, but these libraries are already installed in my Steam subsystem both for 32 and 64 bit. Could be a problem of library linking in the emulator?

Hi Astarte!

We've pushed an update to fix this in the Beta branch (right-click TANGLEWOOD, Properties, Beta, select Beta from the drop-down) - would you kindly check to see if this resolves the issue for you?

We managed to reproduce the problem with a stock, minimal Ubuntu install, but after applying this fix we're seeing very poor performance - we don't know if it's related yet. If it's all running fine for you, we'll make the update live and look into the peformance problem separately.

Cheers,
Matt

[Dawnsong]

Run a quick test with the Beta, everything seems fine. Performance is overall good on my machine. I use an Ubuntu 18.04 with open source drivers and the latest updates.

Just in case, is silly but could happen: did you also installed the closed-source drivers for CPU and GPU chipsets? Many of these are to install post-installation on Ubuntu for license matter. Could be the possible source of the low performance, expecially the lack of GPU drivers.

[BigEvilCorporation]

Originally posted by Astarte:

Run a quick test with the Beta, everything seems fine. Performance is overall good on my machine. I use an Ubuntu 18.04 with open source drivers and the latest updates.

Just in case, is silly but could happen: did you also installed the closed-source drivers for CPU and GPU chipsets? Many of these are to install post-installation on Ubuntu for license matter. Could be the possible source of the low performance, expecially the lack of GPU drivers.

Excellent! I'll send that live this evening, then. Cheers!

Yes the FGLRX driver (or whatever it is these days... not used Linux in years!) could be an issue, although our initial profiling suggests it's thread scheduling oddness. I'll install closed-drivers first and see if it improves anything.

[Dawnsong]

FGLRX drivers are deprecated nowday and no longer supported; they don't build correctly with new kernels/X server neither. For old machines Open Source drivers are the only avaliable, under the Radeon driver. The never cards use the AMDGPU drivers, open source too. Close source drivers are marked AMDGPU-PRO, and are avaliable from AMD webpage. Seems there is little difference between the two, and the closed source are thinkered for professional applications; for games the open-sourced are used most. I believe SteamOS uses the open ones too.
The Radeon/amdgpu should already be installed with the straight install.
The scheduling issue sounds something is messing with System-D, but is just a wild guessing.