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Black Desert (Retired) > SEA > 主题详情
MYPawTato 2020 年 5 月 11 日 上午 8:00
From SEA but sent to TR Region (Chronology)
Dear Everyone who had the same problem as mine, I decided to share this chronology to assist people who had same problem with me. I owned this game early this year around end of February 2020 and on May I decide to play, invited my steam friend to buy and hope we able to play together as team, unfortunately, they was not able to add me friend in game. That was the moment I realize I am alone been thrown into different region. Therefore I sent ticket to few parties. The chronology of tickets as below. Hope this help those who had same problem. This was not solved yet, I will update until my problem solve.

I do understand that during this pandemic, the will be limited support and they maybe delays on their side. Fingercross.

Steam Support
------------------
6 May 2020 - Sent ticket to steam support, explain the situation with region login.
8 May 2020 - Support team responded, they said limited support therefore please contact developer.
8 May 2020 - I replied, said that "However, if the package(s) in your Steam account is not a package for your region or if your launcher opens for a different region, please contact [Steam Support]." as stated on BD notice both. Already mentioned it on 6 May 2020.
9 May 2020 - Support team responded the same as 8 may 2020, refer developer.
10 May 2020 - Once again I sent ticket, explain that I contacted developer (zendesk bdo) they said contact steam.
10 May 2020 - Steam asked me to contact BDO support team again.

* I did not respond yet as I am sure, they had nothing to do with it. 3 Different representative from steam answer similiarly.

Black Desert Online (Via blackdesert zendesk)
------------------
6 May 2020 - Sent ticket, explain the same problem.
6 May 2020 - GM responded, they said they unable to transfer my account from TR to SEA, I guess they misread the situation.
6 May 2020 - I rephrase my situation
6 May 2020 - GM replied "Sadly, we do not control which servers you connect to, your location does. I would suggest you to contact Steam should you feel something is off." Straightly sent me to steam support as above. Therefore I replied the ticket said their notice mentioned to sent ticket for account deletion.
7 May 2020 - GM responded, "Unfortunately we here at Kakao Games don't have any interaction with either the SEA or Turkey regions and to resolve this case you will likely need to contact them to find out what options are available to you."

* Unfortunately they are not helping, since they said BlackDeset support team at ZenDesk do not have any interaction. That was shocking. They are lazy as hell, How come same company didn't communicate each other? Stay away from BD Support at ZenDesk, they will not helping at all.


Black Desert Online (Via SEA Website Support)
------------------
8 May 2020 - Sent ticket to SEA Region asking update.
8 May 2020 - GM SEA replied that the process is still on going, they are waiting for TR GM complete their process then SEA will assist.
14 May 2020 - Sent ticket asking for assist.
15 May 2020 - GM replied asking for steam information.
15 May 2020 - I respond with information asked.
19 May 2020 - Still nothing, no news

Black Desert Online (Via TR Website Support)
------------------
6 May 2020 - Sent ticket, abnormal region login
6 May 2020 - GM replied, "I started the process for you. Your problem will be solved as soon as possible." When I read this, I am very satisfied and happy.
8 May 2020 - Sent ticket asking for update on case
9 May 2020 - GM replied that the process is still ongoing.
13 May 2020 - Sent ticket asking for update
15 May 2020 - "The account deletion process can take a long time. I am really sorry about that but we need to wait some time. Thank you for your patience." wtf TR???
19 May 2020 - Still nothing, no news
26 May 2020 - 20 days. yeah, as expected, still nothing. Imagine if you purchase in-game and getting into problem. This amount of period to is nonsense.
2 June 2020 - Sent ticket for update
4 June 2020 - They answer "Necessary actions are being taken carefully by our end. I do really understanding you as a gamer. But your concern will be solved as soon as possible."

* As today, still waiting for good news. Already a month since my first report.


Those who had the same problem, contact TR Region BD, it may taking some time. I am still waiting, since I do not want to bother them on Saturday and Sunday, I will try to get further information on update tomorrow or on Wednesday.

Those who had same problem, feel free to share your experience, I hope it will help fellow gamers who are needed.


Happy gaming!
最后由 MYPawTato 编辑于; 2020 年 6 月 3 日 下午 8:04
该主题的作者已标记一个回帖作为问题的解答。
点击这里跳转至那一条帖子。
引用自 𝕄𝕖𝕠𝕨 ♥:
引用自 MYPawTato：
引用自 𝕄𝕖𝕠𝕨 🌸：

He just brag, but have nothing to offer or show. I believe he has no idea on how to fix it. From the top to bottom, none of his post make sense. If he really have solution he will share it without doubt. Why keep for himself? Unless he is selfish dude.

He just want people to recognise him. Even PearlAbyss take months to fix it.

Just an update, I sent email to all PearlAbyss Support and PR on all region including their HQ a week ago. None of them responding to my email. A huge corporate entity with very bad support team. Therefore, here a real solution.

1. If you just buy this game and run into this problem, REFUND! and if you really like this game, REBUY the game. and try to install, after 500mb, stop the download and peak at BDO file, if it said TR. Then REFUND. if SEA. Proceed with download. You are safe to go. This only work if you not yet registered your account on TR. If you did it. REFUND as they are not going to solve it and you will stuck on TR forever.

2. If your steam refund grace period ending. Good Game (GG). we are in the same boat. Just sent a support ticket, and wait for a year or more, pray a lot. By the time they fix your, other game already buried BDO.



引用自 Guntass：

Ariel Nugie (orang soppeng) commented a possible solution in another thread, so i'm just going to share it here for the people who are planning to buy the game.

In order to avoid your account being set in the Turkish server, after you download the game, DO NOT create an account. Check the terms and condition first, if its dirrect you to the TR website (https://www.tr.playblackdesert.com), that means its Turkish server... Go to the SEA black desert website to download the client from there, instal it and copy the client onto your steam bdo game. After that, check terms and conditions again. If its direct you to the SEA website, that means you
are safe to create your account now

download client from here:
https://www.sea.playblackdesert.com/Data/Down/

all credits goes to : Ariel Nugie (orang soppeng)

Yeah, this is the solution for those who not yet create account on TR. Most of the people in the discussion did create the account. Same as me. Did not bother to read discussion until fall into the pit.



引用自 glicko：

Then show it. You teasing and only saying "I have the method" but not telling anyone about it or providing links for the fix is not going to be helpful, but you know what? I won't bother trying to talk to you after this reply. You're being absolutely useless in this matter unless you gave us all the fix.

I need to agreed with this 101%.

Refund is the only way to fix this. BDO team only care about profit not player.
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正在显示第 16 - 30 条，共 57 条留言
Secretmyth 2020 年 5 月 15 日 上午 6:51 
mine is fixed already because i have played 2 months already before got problem.

SAD when is your last date played your BDO SEA account?
#16
MYPawTato 2020 年 5 月 15 日 上午 7:20 
引用自 Secretmyth：
it is your fault you didnt create account since the free event. my case was im already lvl 54 in SEA and i reformat PC then got problem.
Yea, my fault for purchased, registered, and been sent to TR Region.

Nobody want to be sent to wrong region. Yet you said it player fault because they purchased and been registered on wrong region?

引用自 Secretmyth：
mine is fixed already because i have played 2 months already before got problem.

SAD when is your last date played your BDO SEA account?

Your fault too?

Developer SHOULD learn from Blizzard, Player can choose their region, no hassle, no headache, no need to sent ticket, everything smooth.

引用自 Secretmyth：
引用自 MYPawTato：

Just got replied from TR GM, guess what? They replied "The account deletion process can take a long time. I am really sorry about that but we need to wait some time. Thank you for your patience."

Easy work. Sit in front of computer, and replied every ticket with same text template. If I keep silence, I think it will takes forever to complete. :(


do you have account in SEA region? because in my understanding your case is since you started playing BDO it is TR region already? ryt?

Yes, I started BDO and without realising they sent me to the wrong region. Notice it when my friend could not found me in-game. So I sent ticket for them to sent me to correct region. And it my fault bro?
最后由 MYPawTato 编辑于; 2020 年 5 月 15 日 上午 7:23
#17
76561198837124289 2020 年 5 月 15 日 上午 7:27 
what account you use to send ticket in tr ?
i played 2months ago and still waiting for fix
#18
Secretmyth 2020 年 5 月 15 日 上午 7:59 
Sounds like you buy the game😁. You got it for free dont get too harsh and you didnt try for 2 months. Now ur complaining. Maybe you have purchase the free in TR😂. Buy now so your account will be fix.
最后由 Secretmyth 编辑于; 2020 年 5 月 15 日 上午 7:59
#19
Secretmyth 2020 年 5 月 15 日 上午 8:06 
How can gms look your account if you have no SEA character?. Gms only fix if you have evidence your in the right region like youve played for 2 month then suddently cannot.
最后由 Secretmyth 编辑于; 2020 年 5 月 15 日 上午 8:21
#20
Secretmyth 2020 年 5 月 15 日 上午 8:08 
SAD yours will be fixed because BDO sea database has an account of you.
#21
MYPawTato 2020 年 5 月 15 日 上午 8:23 
teach me how to select buy TR or SEA region STEAM BDO from steam? I bought more than 600 games on steam (see my account if you dont believe), this is the weird one. When bought, no selection of region, player will be asked to register without region selection.

引用自 Secretmyth：
Sounds like you buy the game😁. You got it for free dont get too harsh and you didnt try for 2 months. Now ur complaining. Maybe you have purchase the free in TR😂. Buy now so your account will be fix.

I hope this is not your first time using steam. There are no such thing when bought game from steam and it asked your to select which region you want to buy. If you bought it non-steam BDO then it make sense. If yes, show me a video which buying BDO, it ask player to select region.

And see in SEA steam discussion, many new player have the same issue. This problem happened since February 2020.

Your case if different than mine and the rest of player. Read their official notice. I believe you dont : https://www.sea.playblackdesert.com/News/Notice/Detail?boardNo=3497&countryType=en-US
#22
Secretmyth 2020 年 5 月 15 日 上午 8:27 
No need to read as ive already read it since march. You need to remove bdo in steam library and purchase it again.

You know the answer. Do it.
#23
Secretmyth 2020 年 5 月 15 日 上午 8:28 
Most of your games got it in free event😁
#24
Secretmyth 2020 年 5 月 15 日 上午 8:28 
Your a free game hunter
#25
Secretmyth 2020 年 5 月 15 日 上午 8:30 
Just buy the game goodluck
#26
MYPawTato 2020 年 5 月 15 日 上午 8:51 
If you are not here to help then buzz off. My thread to assist those who had same problem. and you are here to blame player. Free game hunter? lol, How about you try to get 500 free games on your account then, and raise some level.


引用自 Secretmyth：
No need to read as ive already read it since march. You need to remove bdo in steam library and purchase it again.

You know the answer. Do it.

Nobody going to buy same game twice. I bet you get it for free. Enjoy your free game while it last. Gonna play Monster Hunter World, a PAID game.
#27
76561198837124289 2020 年 5 月 15 日 下午 9:08 
Hello,

Thank you for contacting Steam support.

Unfortunately we don't have access to the account servers of third party platforms.

For any login or account issues, please contact the customer support of Black Desert.

You can reach Black Desert support by using the information from the Official Support section here.

this is the messeage of gm
#28
76561198837124289 2020 年 5 月 15 日 下午 9:09 
引用自 Secretmyth：
mine is fixed already because i have played 2 months already before got problem.

SAD when is your last date played your BDO SEA account?
2months ago because of this bug
#29
MYPawTato 2020 年 5 月 19 日 上午 9:03 
Unfortunately they are not concern about customer issues. I am done with pearl abyss. If any new player bought this game and had the same abnormal region issue, do not have high hope. My suggestion, contact steam and asked for refund. Pearl Abyss support will do nothing.

Honestly I am disappointed with their CS support.
#30
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Black Desert (Retired) > SEA > 主题详情
发帖日期： 2020 年 5 月 11 日 上午 8:00
回复数： 57

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