NEVER BUY A NITRADO SERVER/ NITRADO IS STEALING/ FAKE SERVERS

[Johnny Deeper]

I haveover a week now troubleshooting problems related to why my Atlas server does not show up. I have even spoken to the Nitrado team over 5 times on the phone. Each time they claim the server is working fine but its NOT showing up on the ATLAS LIST. After them baiscally telling me they cant do anything and therefore it must be my problem I called them again.

THEN one of their staff members made its quite clear that they currently have problems with Atlas servers and that my issue is far from isolated. These ♥♥♥♥♥♥♥♥ knew about this but PRETENDED everything was working fine.

Then they said NO REFUND as I bought a server from them and I can just put another game on the server... In my opinion I did NOT buy a server from THEM. I bought an ATLAS SERVER from them. Why else would I have needed a server? THEY marketed THEMSELVES as ATLAS SERVER providers and HIRE and bunch of youtubers to give them ATLAS SHOUTOUTS ... TO ONLY now says its MY problem that the server does not show up and to go complain to the game developers.

THIS STEALING and FAKE ADVERTISING... I have been very patient and my service has not been stablesince I BOUGHT IT.

AT the very least I EXPECT a FULL REFUND BUT you would rather LIE to your customers and pretend everything is working when IT IS CLEAR THAT THIS IS YOUR PROBLEM. NOT MINE.

THANKS FOR WASTING MY TIME.

NEVER BUY A NITRADO SERVER

[Eightball]

Did you even try editing your ini file to make it public? lols.

[StrangerComeKnocking]

Whats an ini file?

[Balcifer]

its a file you edit in the server to adjust settings on the server for example gather rate xp gain taming time and listing server as public.

[Almost Aragorn]

I also had legitimate issues with Nitrado support, in multiple games (I gave them multiple chances). I had great service with G-Portal and Perfection Servers in my past, and arkservers.io for ARK, but currently I'm having a solid experience (with the best prices in town) with Low.ms for Atlas.

I hope that helps.

[Kamulus]

You obviously didn't read the TOS and don't know how gaming server companies work...

BTW, my 4 Atlas clusters work just fine. Just sayin'

[StraizerTV]

Hi,

I bought a 4x4 server from Nitrado running ATLAS, after a while I have noticed that we do not have any quests under the Quest Log, immediately contacted Nitrado support, to be fair they were responsive and took the matters accordingly but unfortunately after many calls and tickets the verdict was that the size of the server does not support quests as their is not much space on the grid to do all of that, although this does not seem logical as I saw others from other providers have smaller grids with all of the required quests. Nonetheless, I accepted the logic and upgraded to a 6x6 server therefore moving from 16 servers to 36 servers and the result is the same, NO QUESTS UNDER THE QUEST LOG. When we set the map we used Darkside RP template, now Nitrado is saying this could be a template problem we are contacting Darkside for their inputs.

It is not clear what is the issue and am not sure it is anything rather with the server provider themselves.Hence, can anyone help either with commenting or providing a solution if it is a game issue or a server issue and if anyone has faced this problem before with any server service provider or otherwise. This is becoming really frustrating after spending so much money for a 180 days prepaid 36 servers (6x6).

[Magnus Chro]

I had Nitrado and it worked perfectly.

Sorry to hear about your bad experience but there are other providers out there!

[Doc Smith]

First of all, Nitrado sells you the rental of a game server. You have the option of what game you want on that server. That's how they do it. They are very poor at supporting Atlas on the server. I do agree on that. I rented 4 servers for Atlas from them. One main and three add on servers for a 4x4 grid. They would sometimes take more than a day to update the servers to the current version after an update would come out. They have to do the update. It is not a process you can initiate like on most game server companies. G-portal and Survival servers let you manually update the server. G-portal is the best game server rental company I have used so far.