Low Level Fatal Error Crash (Unreal Engine exiting)

[Erin Yeegur]

Hey I was hoping anyone could help my brother with this. He has been trying to load into the game (Kraken's Maw, A10) and his game keeps crashing during the loading screen.

He told me his game crashes when the Snapshot 16 shows up in the bottom left corner of the screen and we already tried re-installing and verifying game integrity. I don't think it's a hardware problem since one of my friends has the exact same model of pc as he does but my friend's game works perfectly.

Please Help!
This is the error message that pops up: https://ibb.co/crz17Sn

[SomethingIncarnateTV]

Try moving the video files located in \ATLAS\ShooterGame\Content\Movies to a different folder, like create a folder within the Movies folder, doesn't matter what you name it, but move the video files in there.

It has worked for me, I used to get 15+ mins of load times without it necessarily meaning I would actually load in successfully, but using the above, I've cut the load times to less that 3 minutes, and I can now get in without any issues. However it doesn't fix any network/connection issues there might be, or other issues.

If you need a more thorough guide, please go here: https://www.playatlas.com/index.php?/forums/topic/13614-possible-fix-loading-issues/

Note: There are some it doesn't work for, and it's because there are other issues at play as well.

[Cmdr.Trusin]

My fatal error happens randomly while playing the game. same error though. just game freezes and that error comes up. didn't happen to me until the 10.5 update. Now happens 2-3x in a 4 hour play session.

[SomethingIncarnateTV]

Originally posted by Trusin:

My fatal error happens randomly while playing the game. same error though. just game freezes and that error comes up. didn't happen to me until the 10.5 update. Now happens 2-3x in a 4 hour play session.

Hm.. What I would recommend you do, is download the windows debugger program from windows - it's free.

Then navigate to this folder address:
\steamapps\common\ATLAS\ShooterGame\Saved\Logs

Then identify the most recent .dmp file load that into the debugger program, and once it's in there at some point there should be an "!analyze -v" in blue text - click that, this will initiate an analasis of the dump file. It will automatically download the symbols necessary for debug as is processes the debug. This will give an indication what could be at fault. In case you're not that technical, you can also copy and paste entire debugging log here. The same applies for the most recent .crashstack file - which you should be able to open with wordpad or notepad. Furthermore, you might also be able to some degree of success the windows event viewer to identify the reason of the crash.

I hope this helps. :)

[I Brake For Cake]

...is that Windows Vista?

[TamiyaCowboy]

had the same error, i got round it by running atlas in low memory mode , right click atlas in steam select play in low memory mode .

[Dark Matter 14]

How good does it run in low memory mode? I constantly get the BSOD with the low kernal something in the description. I do not have a memory problem and this issue only happens on Ark and Atlas.

[SomethingIncarnateTV]

Originally posted by Dark Matter 14:

How good does it run in low memory mode? I constantly get the BSOD with the low kernal something in the description. I do not have a memory problem and this issue only happens on Ark and Atlas.

Do you get this issue when you're running the lowmemorymode? Or is that just when you're running normally?

[Dark Matter 14]

Normally, but don't see how I could be low on any kind of memory. I have 16GB of ram and run a 1080Ti video card

[I Brake For Cake]

You still didn't answer my question, so let me answer it for you.

Yes, it is Windows Vista.

Now go away and look at the system requirements for this game.

Vista was released 13 YEARS AGO, and stopped receiving updates 7 years ago, there is absolutely no reason to still be running it.

tl;dr: If you want to play Atlas, you need to upgrade your OS

[Crazycuban97]

I found the solution if you guys still need help just let me know

[SomethingIncarnateTV]

Originally posted by Crazycuban97:

I found the solution if you guys still need help just let me know

What is the solution?
Is the solution the same as my solution above? Because I know that works and has helped out a lot of people.

[I Brake For Cake]

Originally posted by ∞ Incarnate:

Originally posted by Crazycuban97:

I found the solution if you guys still need help just let me know

What is the solution?
Is the solution the same as my solution above? Because I know that works and has helped out a lot of people.

The issue is still that he was trying to run it on Vista.

Also, you didn't post a solution, you posted a troubleshooting step

[SomethingIncarnateTV]

Originally posted by I Brake For Cake:

Originally posted by ∞ Incarnate:

What is the solution?
Is the solution the same as my solution above? Because I know that works and has helped out a lot of people.

The issue is still that he was trying to run it on Vista.

Also, you didn't post a solution, you posted a troubleshooting step

Yes, I actually did post a solution, look a bit further up - it's litterally the very first comment! ..and that actually works.