Great update but so full of bugs

[Marcondy]

Hi guys,

I bought this as soon as available and then waited for updates to make playability better. The latest update introducing party guests is really good...however,

The game crashes about 1 to 2 hours in every single time and it is SO frustrating when you have built a lot of rooms etc only to have them wiped out due to autosave being 15 minutes ago (a lot can happen in 15 minutes...)

It is tricky without the tutorial, which I know is being revamped - But managed to find out how to do everything so that is a plus on the GUI and simplicity of finding out what you need to do to keep guests happy :)

The most frustrating part is the staff. If you change a room to a different facility, the staff are unassigned and cannot be reassigned back (the facility wants you to hire new staff even though you have some available. Another aspect is that if you delete the bar for example as you want to place a different upgraded style, all staff are unassigned and will not work on the new bar.

Also, If you have a seperate disco area, not part of the bar, the staff assigned as DJ still goes to the bar area and wanders around. The disco HAS to be part of the bar facility otherwise it does not work. Lastly, if you have 2 bars in one facility and hire 2 bar staff, they will both work on the same bar and leave the other empty. There is no way to tell them to work on a specific bar in that facility.

PS - It would be great if we can zone staff! Housekeeping would be so much easier to zone each to a specific area. Same for bar staff etc.

Keep up the great work - I took time to write this seeing as the game just crashed and I am on "tilt" after taking ages to set up an awesome pool area. I will go back to the game tomorrow to restart that area all over again :)

[prestonburford]

I'm also experiencing the crashing issue, and it happens almost every 20 minutes which makes me think it has something to do with the autosave... but sometimes it doesn't crash during autosave BUT only when i'm paused... which leads me to think it has to do with a memory issue maybe? It's a big enough issue that's it's made the game unplayable right now.

As for your other things, I agree 100% about staff zones, or at the very least being able to assign rooms to specific housekeepers. At this moment i have 4 housekeepers all going to clean the same room, which means traveling across the entire hotel for one room when the travel time could be split 4 ways if they all went to different rooms. Also at the moment there's no way to specifically ask housekeepers clean rooms that aren't assigned spaces, such as outdoors and hallways... you currently just have to wait until the randomly decide to do it.

I'll also add in that mechanics need to have an option of when they decide to start fixing items. Right now it's when an item becomes broken at a serious level before the mechanic reacts, otherwise I have to click one by one on everything to make the person go fix things. It's tedious and makes me wonder if this is a bug as well? I feel like the mechanics job should be going around daily and inspecting things and fixing them before they get to any serious level. I don't want to have to micromanage every single action of these employees.

[Hindly]

Originally posted by Marcondy:

Hi guys,

I bought this as soon as available and then waited for updates to make playability better. The latest update introducing party guests is really good...however,

The game crashes about 1 to 2 hours in every single time and it is SO frustrating when you have built a lot of rooms etc only to have them wiped out due to autosave being 15 minutes ago (a lot can happen in 15 minutes...)

It is tricky without the tutorial, which I know is being revamped - But managed to find out how to do everything so that is a plus on the GUI and simplicity of finding out what you need to do to keep guests happy :)

The most frustrating part is the staff. If you change a room to a different facility, the staff are unassigned and cannot be reassigned back (the facility wants you to hire new staff even though you have some available. Another aspect is that if you delete the bar for example as you want to place a different upgraded style, all staff are unassigned and will not work on the new bar.

Also, If you have a seperate disco area, not part of the bar, the staff assigned as DJ still goes to the bar area and wanders around. The disco HAS to be part of the bar facility otherwise it does not work. Lastly, if you have 2 bars in one facility and hire 2 bar staff, they will both work on the same bar and leave the other empty. There is no way to tell them to work on a specific bar in that facility.

PS - It would be great if we can zone staff! Housekeeping would be so much easier to zone each to a specific area. Same for bar staff etc.

Keep up the great work - I took time to write this seeing as the game just crashed and I am on "tilt" after taking ages to set up an awesome pool area. I will go back to the game tomorrow to restart that area all over again :)

Hey, thanks for the feedback / report!

I will do some digging to see what could maybe be causing the crash. I have some questions that could help me diagnose what's going on.

1: Are you on PC or Mac?
2: Are you able to send me a crash report or player logs when this crash happens? you can send them to support @ arcadeoven.com (no spaces). You can find your player logs by doing the below:

Right-Click the windows start button in the lower left corner of your desktop, click run, then enter below:

%AppData%\..\LocalLow\Arcade Oven\Hotel Magnate 

You can also set your autosave timer to occur more frequently in the settings menu (can go as frequently as 5 mins).

[Hindly]

I will look into these other issues and get back to you! Thanks again for taking the time to write this feedback and sorry for the inconvenience with the crashes!

Don't forget you can also vote on and suggest features here: https://hotel-magnate.com/roadmap/

[Marcondy]

Originally posted by Hindly:

I will look into these other issues and get back to you! Thanks again for taking the time to write this feedback and sorry for the inconvenience with the crashes!

Don't forget you can also vote on and suggest features here: https://hotel-magnate.com/roadmap/

Hi!

Thank you for taking the time to read my post and respond. I am on a PC and have sent you the player logs as requested via email :)

There are lots of little ♥♥♥♥♥♥♥ when playing the game, so might have a noetpad and pen handy to write them all down. Most will be "easy" to fix I should think, although something simple might be a lot harder as I am not a developer :D

[Hindly]

Originally posted by Marcondy:

Originally posted by Hindly:

I will look into these other issues and get back to you! Thanks again for taking the time to write this feedback and sorry for the inconvenience with the crashes!

Don't forget you can also vote on and suggest features here: https://hotel-magnate.com/roadmap/

Hi!

Thank you for taking the time to read my post and respond. I am on a PC and have sent you the player logs as requested via email :)

There are lots of little ♥♥♥♥♥♥♥ when playing the game, so might have a noetpad and pen handy to write them all down. Most will be "easy" to fix I should think, although something simple might be a lot harder as I am not a developer :D

Hey thanks for sending that through! I apologize again, but can you send it to "support @ hotel-magnate.com"? I mistakingly gave you the wrong email

[Hindly]

Just received your email, thanks for sending that through! I will look into it now

[Marcondy]

Thanks Hindy :) I also submitted a bug report in game showing cleaners just doing one spot in a room for 12 hours every day.

I look forward to more great things from this game and look forward to seeing if those files help a little.