master server and server connection problem

[Mr.G]

after the update i cant even connect to master server or servers without VPN and even with VPN my ping is over 300 or more . i even did some port forwarding and still nothing happened.

[ai_enabled]

Hello!

We have 4 separate routes to the master server to ensure reliable connection from any location. The game is trying them one by one attempting to reach the master server.

Please send the last few log files to [e-mail] to let us investigate this issue. The log folder location is Documents/AtomicTorchStudio/CryoFall/Logs

Regards!

[ai_enabled]

Thank you for providing the log files on our email!
I've analyzed the logs and indeed there are cases when there is a problem with the master server connection. Technically, it can reach the master server, but the route is not good and dropped after timeout. However, as the connection was established the route was mistakenly assumed valid so no fallback route was used on the following attempts.
We've just pushed a small patch to address this issue. (v0.29.11.11, you may need to restart Steam Client in order to see it)
Please try and let us know whether it resolved the issue.