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P.S.: I'm no PC expert, I don't know what causes the problem, but I think this should help.
EDIT: I have 0 clue how to help about the problem you explained in your comment (about getting stuck on the loading screen), sorry :(
Thanks so much, but unfortunately it treated it no differently from just clicking the continue button (as in it closed the program). I appreciate the response though!
The problem is still there, but I found a way to proceed. Got lucky really.
So, when I first played this level, I breezed past to the end (because by this point Ghiron just walks over to the enemy base at the beginning of the level and solos all the towers and peasants and such.)
JUST before ending the level is when I spotted that I could build a magic shop, and here's where things get spicy. I ran two experiments:
1. Give Ghiron a manna potion
2. Give Sartor an EXP potion
The manna potion did NOT carry over, but the ONE level increase from the EXP potion did. So this really got my gears turning, but here's the important part:
AUTO SAVE SAVED MY ENTRANCE INTO THAT NEXT LEVEL! So I just loaded this save file.
As for the problem, Between time spent idling on Turbo speed and time I spent actively engaged, I mined out all resources on the map and created some 50 EXP potions I'm sure.
So my guess is that something about leveling a bunch with potions bugged out my ability to proceed. One level was fine, but a bunch was not.
I tried to build numerous merchant guilds, on both islands, on different sides of the islands, even tried to build asian guild - nothing. Destroyed and rebuilded - nothing. Any help? Anybody knows what exactly triggers Sartor's arrival?
Update:
Seems like I managed to solve the problem. Well, I still had to restart the mission. It looks like Sartor always arrives during certain time frame. Thus, if you managed to build merchant's guild during this frame - he will arrive with a fleet in few days. But if you didn't - nothing will trigger his arrival anymore.
I won't take responsiblity to say how long exatly this frame is, but after 2nd big attack from the north (with dragons and big catapults) it still works. If possible - build it as soon as you can, coz you already have resouces for it.
I had this problem every time I played the campaign. Somehow I always managed to get to the next level without really knowing how.
I think I have the solution.
The game crashes if the mage tower is destroyed before Ghiron has the spellbook.
As soon as you pick up the book at the mage tower, the tower belongs to us and the surrounding watchtowers shoot at it.
If the tower is still intact when Ghiron receives the book, the next level will also load.
I hope this is helpful for you.
Translated with DeepL.com (free version)