Crash when opening the first video mail

[Vadofo]

My game just crashes when I get to the first video part.
Any way around this? This just got me stuck and it's annoying

[Sepiablitz]

Originally posted by eszerfrm:

Originally posted by Sepiablitz:

Same issue here, can't get past the point where you recieve the first E-Mail.
CPU: AMD-FX-4170 (no integrated graphics card)
Graphics: Radeon RX 470
Windows 10 64 bit, DirectX 12 is installed and up to date

Is it possible to use Windows Sandbox workaround?

I don't know as I can't enable Sandbox on my PC. However, while I was able to get past the point where you recieve the first E-Mail with my Notebook, it still crashes no matter what a while after.

[YukiAkai]

I was having the same promblem,someon has fixed it?

[Filter62]

Originally posted by ValeYukiChan:

I was having the same promblem,someon has fixed it?

Looks like there's no fix for AMD gpu's. If it's your case, wait for patch.

[FEGuy]

Originally posted by ValeYukiChan:

I was having the same promblem,someon has fixed it?

It's listed as a 'known issue', but unless you have a machine with an Nvidia GPU, there's no real workaround or fix yet.

[EternalSympathy]

I also managed to get around it. It's kind of tricky though. Basically a few screens before Okabe goes "Hmm", hold the skip button, but don't keep holding it throughout cause it'll still crash. Stop right when the text appears again along with the static phone in the background. Then just normally press enter just until the phone disappears. At this point, you can press F6 to bring up the save menu and quickly save (going to the save screen from the menu seems to crash for some reason).

It'll probably still crash if you continue, but if you load it up again from that save, it should work. I haven't made it far enough to experience any further crashes yet, but they'll probably also have some kind of "trick" to get around them until we get a patch.

If I knew where the save files are located, I could provide a save from just after the 1st crash

[Ryadica]

Originally posted by EternalSympathy:

I also managed to get around it. It's kind of tricky though. Basically a few screens before Okabe goes "Hmm", hold the skip button, but don't keep holding it throughout cause it'll still crash. Stop right when the text appears again along with the static phone in the background. Then just normally press enter just until the phone disappears. At this point, you can press F6 to bring up the save menu and quickly save (going to the save screen from the menu seems to crash for some reason).

It'll probably still crash if you continue, but if you load it up again from that save, it should work. I haven't made it far enough to experience any further crashes yet, but they'll probably also have some kind of "trick" to get around them until we get a patch.

If I knew where the save files are located, I could provide a save from just after the 1st crash

the save files are located in "Documents\My Games\mages_steam\Steins Gate ELITE\eng"

[EternalSympathy]

the save files are located in "Documents\My Games\mages_steam\Steins Gate ELITE\eng"

ah thanks. here's the save right after the first crash then: https://drive.google.com/file/d/1IFojHkeTDMxd41dDvnEUauEtgAqUj3ul/view?usp=sharing

load the 3rd save slot, and it should work

[EternalSympathy]

unfortunately, the second crash happens soon after, when okabe starts running after he finds himself alone. I'm still trying to get through that, but it's more annoying than the first crash.

If I get through it eventually, I'll share the save after that crash as well. Unless someone else who's already gotten past that part is nice enough to do it.

[Steins;Gate Prophet]

Why do some of you guys say it’ll take the developers a month or more to fix this? Hopefully that isn’t the case

[Saave200]

Originally posted by EternalSympathy:

unfortunately, the second crash happens soon after, when okabe starts running after he finds himself alone. I'm still trying to get through that, but it's more annoying than the first crash.

If I get through it eventually, I'll share the save after that crash as well. Unless someone else who's already gotten past that part is nice enough to do it.

Thanks but no. I've been waiting a lot, paid $60 and not motivated to ♥♥♥ with the game. I want to get the full experience, no blsht.
I know, I'll have to wait at least one month but I want to get the whole experience.

[Filter62]

I have some experience with Disgaea Titles, they we're fixing it for a month or two. I hope for hotfix though... =D

[eszerfrm]

Originally posted by Sepiablitz:

Originally posted by eszerfrm:

Is it possible to use Windows Sandbox workaround?

I don't know as I can't enable Sandbox on my PC. However, while I was able to get past the point where you recieve the first E-Mail with my Notebook, it still crashes no matter what a while after.

To enable it, try this:
https://www.thewindowsclub.com/windows-sandbox

Originally posted by FEGuy:

Originally posted by ValeYukiChan:

I was having the same promblem,someon has fixed it?

It's listed as a 'known issue', but unless you have a machine with an Nvidia GPU, there's no real workaround or fix yet.

Try win10 sandbox or win7's XP mode...(Idk if use this will work or not)

[Sacquebout]

I also managed to pass through the 1st crash (spamming the start menu with my controller until the next shot appears, then quick-save, close the game and quick load), but I'm still trying to get through the second one where Okabe's running.
In my case, there is 2 crash, one after he says Mayuri, that's like the 1st one, and right after, the shot where he is running, that I can't seem to pass with this technique (and also, if I'm in full screen), it crashes my PC too...

And since I am ♥♥♥♥♥♥♥ bad with computers, I can't even try to switch to my dedicated thing or whatever it is, even if I don't have an AMD :^)

[Gunvarrel]

I tried running the game in compatibility mode for Windows XP and Windows Vista, in a variety of resolution/fullscreen settings, in 256 color mode, with Disable visual themes and Disable display scaling on high DPI settings checked or unchecked, as an administrator. Basically I opened the game about 20 times or so testing many combinations of Compatibility settings as well as launcher-set resolutions and couldn't get any of that to work. I haven't tried that Sandbox thing as I don't know what it is, but the Compatibility settings sure don't seem to help.
I did notice that instead of a straight green-flicker CTD like I was getting, the game would flicker green and then freeze on the scene after the video should play, displaying a crash message this time, while in compatibility mode for Windows XP. I found this curious, like it either helped or exacerbated the issue, but a crash is still a crash either way.

[Gunvarrel]

Originally posted by Sacquebout:

And since I am ♥♥♥♥♥♥♥ bad with computers, I can't even try to switch to my dedicated thing or whatever it is, even if I don't have an AMD :^)

Hit START+R, type devmgmt.msc, hit Enter. This brings up your Device Manager. Under "Display adapters", click the arrow and it'll show you what graphics cards your computer has.
If it's AMD, you're probably ♥♥♥♥♥♥. If there's an Intel one in there, that means you have two and your PC might be defaulting to the Intel one. If it's NVIDIA or GeForce or whatever else, you can likely fix your problem by going to your NVIDIA control panel and forcing S;G Elite to run with your NVIDIA driver instead of your integrated one.
Yeah it's a pain in the ass, but you should at least know which graphics card you're using before you decide to straight give up on the issue.