Multiplayer not working after update?

[Acheron]

After building update, I am on build 2.4.0 and can host a multiplayer game.
Friend is still on 2.3.6 and cannot load or start any new save, whether single player, multiplayer, and cannot join me (build mismatch, I'd wager. She accepts my invite, gets to the multiplayer "lobby", connection times out, then nothing happens, where previously she would get the error and still be able to play with me). When she tries to start any game mode now, the game will crash.

She has tried validating, restarted steam, reinstalled the game, tried running as administrator, still keeps crashing to desktop. We are unsure if the building update applied correctly (she claims she had an update for GH today), yet the build number does not match mine, and there seems to be no way currently to force the new update to 2.4.0.

Any knowledge would be helpful.

[Jaunitta 🌸]

Have your friend install update otherwise his game is mismatched with yours

[Acheron]

Originally posted by Jaunitta 🌸:

Have your friend install update otherwise his game is mismatched with yours

Second to last sentence of post literally says: "there seems to be no way currently to force the new update to 2.4.0."

[Cambria]

Originally posted by Jaunitta 🌸:

Have your friend install update otherwise his game is mismatched with yours

He literally said I did this though.
And I'm a SHE, as he's stated multiple times.

[Acheron]

Originally posted by Cambria:

Originally posted by Jaunitta 🌸:

Have your friend install update otherwise his game is mismatched with yours

He literally said I did this though.
And I'm a SHE, as he's stated multiple times.

Easy bby <3

[Cambria]

Originally posted by Acheron:

Originally posted by Cambria:

He literally said I did this though.
And I'm a SHE, as he's stated multiple times.

Easy bby <3

MOW!

[Jaunitta 🌸]

Dear the update is automatically offered.
It may have a schedulled next to it for your friends country as GH is world wide updates and patches become availabe at different times.
Ask friend do they have cloud remotes on?
There could be a mismatch with Steam requiring syncing to GH saves.
Ask them to enable cloud in the properties of GH. Then check Steam sync next to play in the Steam client
https://steamcommunity.com/sharedfiles/filedetails/?id=2922699758
https://steamcommunity.com/sharedfiles/filedetails/?id=2775433597
https://steamcommunity.com/sharedfiles/filedetails/?id=2775417256

Reinstall GH should have resolved it that sounds like your friend may haver other issues should post to bugs about their problem.

[Raposa]

For me its a different mistake. We were able to start the game, but nothing is synchronised. For example, we slept, but I woke up 3 hours later, at night, and my friend woke up at the morning.
And we cant see things happening at the same time. For example, my friend was seeing an animal passing, but for me nothing :( The tribes just the same. And when we cook I can't see the food that my friend is cooking, etc...
it's very annoying

[76561199245780666]

Originally posted by Raposa:

For me its a different mistake. We were able to start the game, but nothing is synchronised. For example, we slept, but I woke up 3 hours later, at night, and my friend woke up at the morning.
And we cant see things happening at the same time. For example, my friend was seeing an animal passing, but for me nothing :( The tribes just the same. And when we cook I can't see the food that my friend is cooking, etc...
it's very annoying

1. Reset your router. Pay attention to reset it according to manufacturer’s instructions and not only turn it off and on.

2. Check different internet connections. The most stable and advised to be used is ethernet cable, but you may try with e.g. mobile hotspot from your phone.

3. If you are using antivirus, add Green Hell and Steam as exceptions. Add them to your Firewall as well.

4. Disable applications running in the background. In order to do that:
- open Task Manager;
- navigate to Startup tab (if you cannot see this tab, you may need to click the More details button first);
- turn off all the applications which are not necessary for your system to run.

5. There is a program called „Killer Network Manager“, which is currently pre-installed on some systems, that uses the Killer Network Chip. Stopping/disabling the service appeared to be helpful in the case of many gamers. Please note that Killer Network Manager is a network management suite. It's a set of programs that allows you to manage your network and prioritize the network resource usage of applications. If you don't have this particular program, check for other equivalents of this software that might be on your PC.

6. In some cases mods may interfere with the game, so if you are using them, we advise you to check your connection after removing mods from the game.

[Acheron]

It's now been several days since the last update, and friend is still on patch 2.3.6 while I am on 2.4.0. We still cannot join each other. There is NO cloud conflict indicated. There are NO downloads for her to apply. She has reinstalled the game twice now.

Also, when she starts a new single player game, just to see if the notebook is updated because of building update, the game WILL CRASH TO DESKTOP no matter which mode was started.

[Acheron]

She is in Canada. Her settings are set to always keep the game updated.

[Jaunitta 🌸]

Possibly your friend just needs to fully exit Steam not just close it. Or restart system?

[Acheron]

Those were the first things we tried.

Look at the version numbers and build numbers here:

https://imgur.com/a/VqgNDii

This makes absolutely no sense. The steam properties claim they are the exact same, yet the game is saying it is different.

Her game is also completely unplayable now in single player or multiplayer unless it can be rolled back to before the update.

[Krayzee]

I have the same problem as your friend. But for me to get it to work I had to start the game by directly executing the game from its folder and letting my antivirus know it is a trusted program.

[76561199261467047]

Originally posted by Acheron:

It's now been several days since the last update, and friend is still on patch 2.3.6 while I am on 2.4.0. We still cannot join each other. There is NO cloud conflict indicated. There are NO downloads for her to apply. She has reinstalled the game twice now.

Also, when she starts a new single player game, just to see if the notebook is updated because of building update, the game WILL CRASH TO DESKTOP no matter which mode was started.

Hey, sorry to hear that you and you're friend are unable to play because of this issue. Please proceed with further steps:
1) Both verify your Steam files - here's how to do it: https://steamcommunity.com/sharedfiles/filedetails/?id=2160052009
2) Your friend should check if restarting keybinds to default resolve the crash issue.
To restart keybinds, go to Options > Controls > Key Bindings and restore them to default controls by clicking "Default".
You might need to redo your custom keybinding after doing it, so maybe prepare some backup screenshot of if.
3) If none of above helps, please tell your friend to send us saved game file (here's how: https://steamcommunity.com/app/815370/discussions/1/3127163422384266861/), with information when the crash occurs (you're doing something exact, you're in some location, etc) & your hardware specs at [e-mail]

Please let us know if 1) or 2) solution helped, it will be extremely helpful for us to investigate this issue further

[Acheron]

It's working now. Honestly? A new patch finally synced us back up. I don't think anything else could have fixed this.
We checked today after the last mini-update and saw that our version numbers were matching now.

For some reason before, the last patch did not reach everyone, as strange as that sounds.