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Hey there.
Sorry to hear about this.
When you say it needs to be reset do you mean the game is getting stuck on a loading screen or is it crashing or freezing? If it's crashing are you experiencing any error messages at all?
Thanks
- Ubisoft Support
Are you sure you have the latest version of the game installed? Could you try verifying your game files to see if it loads afterwards? This issue was reported but has been fixed in a previous update normally.
-Ubisoft Support