Club rewards not showing up

[Lumi]

For some reason, I cannot view the club rewards anymore .
I have claimed a few rewards here before so i know that it works but now it just stopped appearing. How to fix?

here's a screenshot : https://imgur.com/run2hPf

Edit : I have tried to view it in uplay itself not in game and it also doesnt appear

[BrokenHusks]

I have the same problem. This issue was supposed to be resolved on the 27th October 2020. May as well play the lotto.

[TheBear]

I own the uplay version and the ps4 version.

Same problem on both versions.

All you can do is make a ticket or get them to reply on DM on Twitter, which will also create a ticket. (Quite handy I have to say)

Normally you should find rewards In the “owned” section of the store ingame, but it’s missing.

You are not alone though and I suspect it’s really just ac odyssey with this problem, all other ubisoft games are working and showing rewards correctly for me.

[76561198401358013]

Hey everyone,

We are actively looking into the rewards issue on our end as we speak. Unfortunately I don't have an update just yet!

- Ubisoft Support

[M4rhun]

Originally posted by UbiMullac:

Hey everyone,

We are actively looking into the rewards issue on our end as we speak. Unfortunately I don't have an update just yet!

- Ubisoft Support

Any news on this? It's been 2 weeks and nothing happened so far...

[76561198885856812]

Originally posted by M4rhun:

Originally posted by UbiMullac:

Hey everyone,

We are actively looking into the rewards issue on our end as we speak. Unfortunately I don't have an update just yet!

- Ubisoft Support

Any news on this? It's been 2 weeks and nothing happened so far...

Thanks for the update. I can see that our team is still working on this and once this issue is resolved, we are going to let everyone know. Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

- Ubisoft Support

[TheBear]

Originally posted by M4rhun:

Originally posted by UbiMullac:

Hey everyone,

We are actively looking into the rewards issue on our end as we speak. Unfortunately I don't have an update just yet!

- Ubisoft Support

Any news on this? It's been 2 weeks and nothing happened so far...

Funny i had just made a thread on this on ubisoft odyssey forum, wondered the exact same thing.

But i see now its not been resolved yet, downside of 2 new ubisoft games released full of bugs and issues right after another.

[M4rhun]

Originally posted by UbiMark:

Originally posted by M4rhun:

Any news on this? It's been 2 weeks and nothing happened so far...

Thanks for the update. I can see that our team is still working on this and once this issue is resolved, we are going to let everyone know. Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

- Ubisoft Support

Please give us an ETA!

[76561198885856812]

Originally posted by M4rhun:

Originally posted by UbiMark:

Thanks for the update. I can see that our team is still working on this and once this issue is resolved, we are going to let everyone know. Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

- Ubisoft Support

Please give us an ETA!

Regretfully, we don't have any ETA at the moment, I'm afraid. As I previously mentioned, once this issue is resolved, we are going to let everyone know. Apologies for that!

- Ubisoft Support

[M4rhun]

So when is the update to this? It's getting a bit ridiculous, considering you are a multi-millionare company.

[DoctorLee]

So I see this thread was started in October, I just bought this game with the Black Friday deal and am hesitant to buy anything else from Ubisoft at this point if things are just going to disappear for months on end..?

[M4rhun]

Originally posted by DoctorLee:

So I see this thread was started in October, I just bought this game with the Black Friday deal and am hesitant to buy anything else from Ubisoft at this point if things are just going to disappear for months on end..?

they dont say anything at all, not even on their official forums...

[Dark Matter]

Originally posted by M4rhun:

Originally posted by DoctorLee:

So I see this thread was started in October, I just bought this game with the Black Friday deal and am hesitant to buy anything else from Ubisoft at this point if things are just going to disappear for months on end..?

they dont say anything at all, not even on their official forums...

It's 2021 now (in a couple of hours actually but still) and it appears to STILL not have been fixed. :(

[Ubi-Borealis]

Hey there guys!

Thanks for continuing to update this thread. At this time, I'm afraid we have no further information to share regarding this issue, including an ETA. Please rest assured that the team are aware, and that they are still investigating further. Once we have more news to share, it will be posted on our official platforms and within the forums, so please keep an eye out.

We apologise for any inconvenience caused, and appreciate your ongoing patience at this time.

- Ubisoft Support

[M4rhun]

lol

[Lumi]

Originally posted by UbiBorealis:

Hey there guys!

Thanks for continuing to update this thread. At this time, I'm afraid we have no further information to share regarding this issue, including an ETA. Please rest assured that the team are aware, and that they are still investigating further. Once we have more news to share, it will be posted on our official platforms and within the forums, so please keep an eye out.

We apologise for any inconvenience caused, and appreciate your ongoing patience at this time.

- Ubisoft Support

They had us in the first half, I'm not gonna lie.