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Aelynthi Jul 28, 2019 @ 10:48am
Game freezes, still sound
Heya,

So now and then I get a random game freeze, but I can still hear the ambient sound. No error, no crash to desktop, just a frozen screen with ambient sound still going. Has anyone else encountered this issue and found a solution to this?
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Showing 1-14 of 14 comments
76561198412668683 Jul 29, 2019 @ 6:34am 
Hey,

Thanks for reporting this.

Can you confirm if your drivers are fully updated?

It may be worthwhile performing a clean installation of your video drivers.

If this does not help, please let me know.

- Ubisoft Support
#1
Aelynthi Jul 29, 2019 @ 7:40am 
I did update my graphics card driver yesterday, but haven't since touched the game yet. I'll try once I get home later today.
Last edited by Aelynthi; Jul 29, 2019 @ 7:40am
#2
76561198412668683 Jul 30, 2019 @ 4:08am 
Originally posted by Aelynthi:
I did update my graphics card driver yesterday, but haven't since touched the game yet. I'll try once I get home later today.

Thanks for letting me know.

Can you confirm if the issue is still persisting?

- Ubisoft Support
#3
Aelynthi Jul 30, 2019 @ 4:25am 
Originally posted by UbiRedbeard:
Originally posted by Aelynthi:
I did update my graphics card driver yesterday, but haven't since touched the game yet. I'll try once I get home later today.

Thanks for letting me know.

Can you confirm if the issue is still persisting?

- Ubisoft Support
I didn't get to spend a long time on the game yesterday sadly, but the time I played I didn't get any of the freezes. I'll try and play some more and longer today and let you know :)
#4
76561198412668683 Jul 30, 2019 @ 4:45am 
Glad to hear it seems to be resolved!

Let me know if the issues persist.

- Ubisoft Support
#5
Aelynthi Jul 30, 2019 @ 11:42am 
Originally posted by UbiRedbeard:
Glad to hear it seems to be resolved!

Let me know if the issues persist.

- Ubisoft Support
Been playing for about an hour and it just happened again for the first time :(
#6
76561198868336514 Jul 30, 2019 @ 12:12pm 
Ah, sorry to hear this Aelynthi!

Please try verifying the game's files:

1. Restart your computer and launch Steam
2. From the Library section, right-click on the game and select Properties from the menu.
3. Select the Local files tab and click the Verify integrity of game files... button.
4. Steam will verify the game's files - this process may take several minutes.

If the issue persists, try temporarily disabling background apps:

1. Close all open programs and reboot your PC.
2. Press the Windows and R keys simultaneously.
3. Type msconfig into the box and press Enter.
4. Choose Selective startup.
5. Uncheck Load startup items.
6. Reboot your system.

Test again. Let me know if it keeps happening!

- Ubisoft Support
#7
Aelynthi Jul 30, 2019 @ 12:16pm 
I've done the verify integrity of game files before. Was one of the first things I tried. I'll try the other option either later today or tomorrow after work again. Thanks for the help so far :)

PS: Nice profile picture, Spud ;D
#8
76561198412668683 Jul 31, 2019 @ 3:52am 
Originally posted by Aelynthi:
I've done the verify integrity of game files before. Was one of the first things I tried. I'll try the other option either later today or tomorrow after work again. Thanks for the help so far :)

PS: Nice profile picture, Spud ;D

Did the steps resolve your issue?

- Ubisoft Support
#9
Aelynthi Jul 31, 2019 @ 4:18am 
Sadly not, my game froze again late night right before I went to bed after playing for about 90 minutes. Although the frequency of it happening has slowed down.
#10
76561198412668683 Jul 31, 2019 @ 4:54am 
Sorry to hear that.

Can you please create a case on the {LINK REMOVED} and {LINK REMOVED} files for further investigation.

Please provide me with your case number once you have created the case.

Thanks

- Ubisoft Support
#11
Aelynthi Jul 31, 2019 @ 5:07am 
I will do once I get on my PC after work. Thanks for the help!
#12
Aelynthi Jul 31, 2019 @ 8:57am 
Originally posted by UbiRedbeard:
Sorry to hear that.

Can you please create a case on the support website[support.ubi.com] and submit your DxDiag and MsInfo[support.ubi.com] files for further investigation.

Please provide me with your case number once you have created the case.

Thanks

- Ubisoft Support
Just created my case. The case number is as follows: 09410447
#13
76561198412668683 Jul 31, 2019 @ 9:34am 
Thanks!

I'll forward this on to the relevant team for investigation.

- Ubisoft Support
#14
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Assassin's Creed Odyssey > Player Support > Topic Details
Date Posted: Jul 28, 2019 @ 10:48am
Posts: 14

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