Journey into war Glitch :: Assassin's Creed Odyssey Player Support

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ghost

Dec 25, 2018 @ 9:21am

Journey into war Glitch

When i entering into the megaris about 300 mts. The screen blank and loading .After loading i see kassandra is standing with a soldier. From this I cant move the character or cant do anything.Please Help with this.!!!!

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Showing 1-15 of 48 comments

wolfgar7474 has Assassin's Creed Odyssey

Dec 25, 2018 @ 12:13pm

i am having the same problem. I tried from sea and sneaking up on the quest from land.

https://steamcommunity.com/sharedfiles/filedetails/?id=1602151769

Last edited by wolfgar7474; Dec 25, 2018 @ 12:15pm

Daniel Santos Jul 21, 2019 @ 8:21am

Originally posted by somaanath:
When i entering into the megaris about 300 mts. The screen blank and loading .After loading i see kassandra is standing with a soldier. From this I cant move the character or cant do anything.Please Help with this.!!!!

Hi, I'm having the exact same problem Ubisoft so far is unhelpful, I've tried reinstalling the game, veryfying game files, deleting cache folder in documents, and even tried starting another save and nothing worked, as it is I'm unable to play the game. I was wondering if you've been able to get past this terrible bug and if so how did you do it?

Thanks in advance.

UbiBaron [developer] Jul 22, 2019 @ 6:13am

I believe this is due to the game trying to play a cutscene and being unable to load it.

From comments on that image that wolfgar7474 linked, it seems a user was able to get around this by getting to the stuck point and then waiting for the cutscene to load.

What are you system specifications?

- Ubisoft Support

Daniel Santos Jul 22, 2019 @ 11:29am

Originally posted by UbiBaron:
I believe this is due to the game trying to play a cutscene and being unable to load it.

From comments on that image that wolfgar7474 linked, it seems a user was able to get around this by getting to the stuck point and then waiting for the cutscene to load.

What are you system specifications?

- Ubisoft Support

That far I had figured it out, specially since even starting a new save didn't work, so I understand it's a problem with the cutscene but what can I do? I tried to wait for more than an hour and I gave up. I tried reinstalling and verifying files but still had the same issue.

I'm playing on an MSI GP62VR 6RF Leopard Pro laptop
GeForce GTX 1060 3GB
Intel Core i7-6700HQ @ 2.60Ghz
8 GB ram
Samsung SSD 860 QVO 1TB

Last edited by Daniel Santos; Jul 22, 2019 @ 11:29am

wolfgar7474 has Assassin's Creed Odyssey

Jul 22, 2019 @ 2:41pm

@Denish
I ended up Loading a previous save and went somewhere else first then back to that area and it loaded fine. I lost a bit of sailing time but not a big deal as beautiful as the water is.

Honestly I wish we could have a option to skip the cut scenes. My pc plays the game just fine but the loading and ending of cut scenes if what really slows my pc down.

UbiBaron [developer] Jul 23, 2019 @ 3:13am

Thanks for getting back with that information, wolfgar7474

Have you had any issues with other cutscenes, Denish? What other programs are you running at the same time as the game?

- Ubisoft Support

Daniel Santos Jul 26, 2019 @ 1:56pm

Originally posted by UbiBaron:
Thanks for getting back with that information, wolfgar7474

Have you had any issues with other cutscenes, Denish? What other programs are you running at the same time as the game?

- Ubisoft Support

I'm not running any programs in the background other than what's necessary such as windows 10 services and such. I tried waiting for well more than 2 hours like suggested in comments in the picture but still nothing, I created new save and played up until that point and still nothing, the game refuses to load that cutscene for some reason. So I can't play the game.

HardKorre

Jul 30, 2019 @ 3:44pm

Also having the exact same issue. Raised a ticket with Ubisoft but no reply so far. Has anyone found a fix yet, completely unplayable game right now

Daniel Santos Jul 31, 2019 @ 6:35am

Originally posted by HardKorre:
Also having the exact same issue. Raised a ticket with Ubisoft but no reply so far. Has anyone found a fix yet, completely unplayable game right now

I too can't play the game due to this bug. I tried everything that I can remember, from reinstalling to starting new save and I can't get past this bug. Waiting like suggested also didn't work for me. I'm going to try the pause and borderless change to see

Last edited by Daniel Santos; Jul 31, 2019 @ 6:37am

HardKorre

Jul 31, 2019 @ 6:39am

Let me know if it works, fingers crossed for you! I did it twice and both times it worked. I did let it stay frozen for a few minutes first each time if that helps

#10

76561198412668683 Jul 31, 2019 @ 9:35am

If you have a case number, can you provide it and I will forward it to the relevant team?

- Ubisoft Support

#11

HardKorre

Jul 31, 2019 @ 10:19am

09399623 - this is my case number

Last edited by HardKorre; Jul 31, 2019 @ 10:20am

#12

Jack Of Blood has Assassin's Creed Odyssey

Aug 13, 2019 @ 12:36pm

Hi,
Did someone or Ubi got a solution ? I mean, a game like that, we should have that kind of problem .. :/

#13

wolfgar7474 has Assassin's Creed Odyssey

Aug 13, 2019 @ 12:44pm

@Jack Of Blood Problem is there needs to be enough tickets reported and enough information for them to fix it. Other then that if they can't reproduce the problem then they can't fix it. So many PC types, windows types, and graphic cards and variations it will probably take them awhile to find the issue that is common with those types.

#14