Store is unavailable. Please try again later.

[M!lo]

Trying to buy Helix Credits and after going to payment I get the message that the store is unavailable.

Opening this topic because I'm having this issue and the other topic was incorrectly closed. I want to pay using my steam money, so going to the ubisoft website isn't an option.

Already sent support ticket but I haven't heard back from support.

[76561198432872620]

Hey there,

Sorry you're having issues with this. Could you check out the steps here to see if this helps with the issue: {LINK REMOVED}https://support.ubi.com/en-GB/faqs/000036875/Connectivity-issues-in-Assassin-s-Creed-Odyssey-on-PC-ACOD

There could be some connectivity issue preventing the store from loading properly on your end

- Ubisoft Support Team

[M!lo]

Originally posted by Ubi-Bandicoot:

Hey there,

Sorry you're having issues with this. Could you check out the steps here to see if this helps with the issue: https://support.ubi.com/en-GB/faqs/000036875/Connectivity-issues-in-Assassin-s-Creed-Odyssey-on-PC-ACOD

There could be some connectivity issue preventing the store from loading properly on your end

- Ubisoft Support Team

Hi! I have already tried this, as well as deleting the cache folder from the uplay manager folder as per instructed on the ubisoft support. Sadly the issue seems to be happening to a lot of people.

I have purchased Helix points through steam before in this game, so idk why this is happening now.

[Massimiliano]

Hi all. In the game can't buy Helix (I live in Italy). It says: Store not available, retry later.
But yesterday evening I've bought Helix directly on the Ubisoft Store via my account and worked fine...

https://store.ubi.com/it/assassin-s-creed-odyssey---pacchetto-crediti-helix-medio/5ba265774e016529f4fc219b.html

It is a Ubisoft - Steam problem. I hope they'll fix rapidly.

[M!lo]

I want to use my steam wallet to purchase, which I have done before, so the issue is still that the store isn't working within steam.

[lortex87]

I am having a similar issue. I have purchased helix from the in-game options before. Ever since the latest patch I get nothing but "Store Unavailable".
I have both Steam and Uplay overlay on and I am in online mode of both.
I am not sure if it is related but I also did not see the latest legendary ship event, and after purchasing Bayek awhile ago, he only just showed up today.

[Suprinity]

I can't buy Helix credits using the uplay overlay.... I get a message "Store is unavailable, try again later". I have purchased before using the overlay and my steam wallet, so something is definitely wrong on the Ubisoft/Steam side.

[76561198868395406]

Hey guys,

This has been reported to the team and they are looking into fixing it as soon as possible.

Cheers,

- Ubisoft Support

[76561198868395406]

Hey guys,

I have been told that this should now be back up and running.

Let us know if the issue is still present on your end

Thanks,

- Ubisoft Support

[M!lo]

Originally posted by UbiSwaggins:

Hey guys,

I have been told that this should now be back up and running.

Let us know if the issue is still present on your end

Thanks,

- Ubisoft Support

Hey unfortunately I still can't buy helix points, the "store unavailable" is gone but now after it says: "redirecting to steam" the store closes and nothing else happens.

[UbiBaron]

Try making sure that Steam, Uplay and the game are running with Administration rights via the steps here[support.ubi.com]

- Ubisoft Support

[M!lo]

Originally posted by UbiHolz:

Try making sure that Steam, Uplay and the game are running with Administration rights via the steps here[support.ubi.com]

- Ubisoft Support

I have tried this and it's still not working. Nothing happens after "Redirecting to steam". I have purchased Helix Credits before, but after update 1.4 I no longer can

[JustLightning]

Need help why when i want buy the helix credits, its only show "something went wrong, please try again in a few seconds"

[Ubi-Pegasus]

Originally posted by JustLightning:

Need help why when i want buy the helix credits, its only show "something went wrong, please try again in a few seconds"

Hey JustLightning and M!lo

Sorry to hear this is still happening for you. If you haven't already, could you please make sure that you've verified your game files and made sure your game is up-to-date?

If the issue continues, I'd like to please ask for a screenshot or video of any error messages which you're receiving and if you could also specify what region you're currently purchasing from that would also be helpful.

Feel free to upload these images or videos to something like Google Drive or iCloud and then share the access link with us here, so I can pass the info on.

Thanks in advance, and sorry for any inconvenience caused in the meantime!

- Ubisoft Support