Random huge freezes

[Dr4g0n36]

Just bought the game yesterday, and is running on a "new" notebook (12700h / 3070ti 125w - connected via HDMI to a 2160p HDR TV). I'm having huge freezes and randomly infinite freezes. Doesn't occour on a regular time basis; i've found some OP here that solved installing "previous" Nvidia driver, but we are talking about 2020 (446 release). I don't think i can go SO back...there's another solution?

[Kagannclb]

👍

[Ubi-Pegasus]

Hey there Dr4g0n36

Sorry to hear that you're having some freezes for your game.
Thanks for providing your specs for your notebook as well, I appreciate it.

The rollback for the driver for Nvidia is a good suggestion, as this has helped some other players with similar issues.

Otherwise, I would also suggest trying out the steps from the PC technical support article [www.ubisoft.com] to see if that helps at all.

Additionally, have you tried turning down the graphics setting and switching to windowed mode to see if this might lessen the freezing for you?

Please also make sure that the game and the Ubisoft Connect launcher are installed on the same hard drive (this should be the C drive, preferably).

Let me know how you get on!

- Ubisoft Support

[Dr4g0n36]

Yes, tried all mentioned steps. Still randomly freezing. I have only one drive. cant downgrade Nvidia drivers to 100 releases ago, post found is from 2020. Googling a bit you can see that quite a lot people still having this issue, with different configs.

[animal_PLANET]

Originally posted by Dr4g0n36:

Yes, tried all mentioned steps. Still randomly freezing. I have only one drive. cant downgrade Nvidia drivers to 100 releases ago, post found is from 2020. Googling a bit you can see that quite a lot people still having this issue, with different configs.

Your 3070Ti was not made for for gaming at 2160p. It was tailored for 1440p and below. You will probably have to lower in game graphic settings to low.

Especially being that it is the laptop version of that GPU which is much weaker than its desktop counterpart. Try that before continuing with these other suggestions.

This list may look long but bare with me and dont feel overwhelmed. These steps may help.

I would recommend going to the laptop's manufacturer website. Make sure your model is up to date. So look for any updates specific to your model. Including the system's BIOS.

Since your laptop has both integrated GPU (Intel Iris) as well as dedicated GPU (NVIDIA). Make sure your 3070Ti is set to the preferred graphics processor in NVIDIA control panel.

You can try DDU to remove both Intel and NVIDIA drivers. Than reinstall them both. Make sure you have downloaded the most recent display drivers for each before running DDU.

Here is link to DDU. It explains what it is and does. Read the guide if unfamiliar. https://www.wagnardsoft.com/forums/viewtopic.php?t=4387

Make sure to run laptop with clean boot. So disable all non essential programs, services, and tasks from starting with windows. This includes any OSD software, or GPU monitoring and OC software. As well as peripherals connected. This will also help remove any bloatware that came pre-installed on laptop.

You can also check your power profiles. Make sure they are set to use max power. Make sure your laptop has room to breathe as this may make it run a bit hotter. Even though its a laptop do not use sleep or hibernate. Unless you are actually using it on the go for other things.

You can also go into your power options and select choose what the buttons do. Select change settings that are currently unavailable. Uncheck turn on fast startup. Restart laptop.

I know this is a last resort option. But others have said re-installing windows has helped. Since you are on a laptop. It most likely came pre-installed with a lot of junk software and things that can cause conflicts with gaming. If the clean boot option didnt work as suggested above. This would be a good thing to do.

If you choose this method. Make sure to download all the most recent chipset, controllers, and drivers specific to your model and put them on an external drive before starting. Than when installing windows make sure it is not connected to the internet. So it can not download its own drivers. Once all the new drivers have been installed you can than connect it.

Reinstalling windows will make sure that only the most up to date drivers are installed with laptop. Sometimes windows has outdated drivers on its servers. This will also ensure a clean install with no other bloatware or software being installed causing conflicts and issues. Make sure to format the drive before you continue with the new install.

Anymore questions let us know.

[76561198885856812]

Originally posted by Dr4g0n36:

Yes, tried all mentioned steps. Still randomly freezing. I have only one drive. cant downgrade Nvidia drivers to 100 releases ago, post found is from 2020. Googling a bit you can see that quite a lot people still having this issue, with different configs.

Hello Dr4g0n36,

Thank you for the update and I'm sorry to hear that you are still experiencing this issue.

Have you tried any solutions provided by @animal_PLANET?

If the issue persists, could you please contact our team on our {LINK REMOVED} Support Site?
Please attach both of the following system files:

• {LINK REMOVED}DXDIAG
  
• {LINK REMOVED}MSINFO

You can also contact us via social media: {LINK REMOVED}Facebook or Twitter.

It will help our Customer Support team to investigate this further for you. If you have any additional questions, please let us know.

PS: @@animal_PLANET - thank you for sharing!

- Ubisoft Support

[Dr4g0n36]

Originally posted by animal_PLANET:

Originally posted by Dr4g0n36:

Yes, tried all mentioned steps. Still randomly freezing. I have only one drive. cant downgrade Nvidia drivers to 100 releases ago, post found is from 2020. Googling a bit you can see that quite a lot people still having this issue, with different configs.

Your 3070Ti was not made for for gaming at 2160p. It was tailored for 1440p and below. You will probably have to lower in game graphic settings to low.

Especially being that it is the laptop version of that GPU which is much weaker than its desktop counterpart. Try that before continuing with these other suggestions.

This list may look long but bare with me and dont feel overwhelmed. These steps may help.

I would recommend going to the laptop's manufacturer website. Make sure your model is up to date. So look for any updates specific to your model. Including the system's BIOS.

Since your laptop has both integrated GPU (Intel Iris) as well as dedicated GPU (NVIDIA). Make sure your 3070Ti is set to the preferred graphics processor in NVIDIA control panel.

You can try DDU to remove both Intel and NVIDIA drivers. Than reinstall them both. Make sure you have downloaded the most recent display drivers for each before running DDU.

Here is link to DDU. It explains what it is and does. Read the guide if unfamiliar. https://www.wagnardsoft.com/forums/viewtopic.php?t=4387

Make sure to run laptop with clean boot. So disable all non essential programs, services, and tasks from starting with windows. This includes any OSD software, or GPU monitoring and OC software. As well as peripherals connected. This will also help remove any bloatware that came pre-installed on laptop.

You can also check your power profiles. Make sure they are set to use max power. Make sure your laptop has room to breathe as this may make it run a bit hotter. Even though its a laptop do not use sleep or hibernate. Unless you are actually using it on the go for other things.

You can also go into your power options and select choose what the buttons do. Select change settings that are currently unavailable. Uncheck turn on fast startup. Restart laptop.

I know this is a last resort option. But others have said re-installing windows has helped. Since you are on a laptop. It most likely came pre-installed with a lot of junk software and things that can cause conflicts with gaming. If the clean boot option didnt work as suggested above. This would be a good thing to do.

If you choose this method. Make sure to download all the most recent chipset, controllers, and drivers specific to your model and put them on an external drive before starting. Than when installing windows make sure it is not connected to the internet. So it can not download its own drivers. Once all the new drivers have been installed you can than connect it.

Reinstalling windows will make sure that only the most up to date drivers are installed with laptop. Sometimes windows has outdated drivers on its servers. This will also ensure a clean install with no other bloatware or software being installed causing conflicts and issues. Make sure to format the drive before you continue with the new install.

Anymore questions let us know.

I'm IT. All software options are already tried. Notebook is OK, and is brand new. I'm gaming at 1440p (tried also 1080p). Drivers areu pdated. No thid party software running. Already disabled also Steam/nvidia/uplay overlay. Tried also with fullscreen and borderless. With and wihout v-sync (ingame option) and with/without dynamic resolution (ingame option). Every try runned single and waited 3 freeze before trying another option. Freezes persist.

No freezes:
- ARK
- Destiny 2
- Warframe
- No Man Sky
- Star Citizen
- Elder Scrolls Online
- Horizon Zero Dawn

[Dr4g0n36]

Originally posted by UbiMark:

Originally posted by Dr4g0n36:

Yes, tried all mentioned steps. Still randomly freezing. I have only one drive. cant downgrade Nvidia drivers to 100 releases ago, post found is from 2020. Googling a bit you can see that quite a lot people still having this issue, with different configs.

Hello Dr4g0n36,

Thank you for the update and I'm sorry to hear that you are still experiencing this issue.

Have you tried any solutions provided by @animal_PLANET?

If the issue persists, could you please contact our team on our Support Site?[support.ubi.com]
Please attach both of the following system files:

• DXDIAG[support.ubi.com]
  
• MSINFO[support.ubi.com]

You can also contact us via social media: Facebook[www.facebook.com] or Twitter.

It will help our Customer Support team to investigate this further for you. If you have any additional questions, please let us know.

PS: @@animal_PLANET - thank you for sharing!

- Ubisoft Support

I'll contact ubisoft support this weeken when i can stay on PC. Thanks.

[animal_PLANET]

Originally posted by Dr4g0n36:

I'm IT. All software options are already tried. Notebook is OK, and is brand new. I'm gaming at 1440p (tried also 1080p). Drivers areu pdated. No thid party software running. Already disabled also Steam/nvidia/uplay overlay. Tried also with fullscreen and borderless. With and wihout v-sync (ingame option) and with/without dynamic resolution (ingame option). Every try runned single and waited 3 freeze before trying another option. Freezes persist.

No freezes:
- ARK
- Destiny 2
- Warframe
- No Man Sky
- Star Citizen
- Elder Scrolls Online
- Horizon Zero Dawn

All game API's are different. Doesnt matter if some are crashing while others are not. They all call on the system differently.

Just to confirm.

As suggested did you run DDU?

Check for updates specific to your laptop's model?

Have you tried a clean boot. Which means, no other software is running besides essentials. Even ones that you believe wouldn't have an impact?

Check to make sure your 3070Ti is set to primary graphics processor?

Set power profiles to max?

You can also try using DXVK. This has helped others with performance on their computer. https://github.com/doitsujin/dxvk

[76561198885856812]

Originally posted by Dr4g0n36:

Originally posted by UbiMark:

Hello Dr4g0n36,

Thank you for the update and I'm sorry to hear that you are still experiencing this issue.

Have you tried any solutions provided by @animal_PLANET?

If the issue persists, could you please contact our team on our {LINK REMOVED} Support Site?
Please attach both of the following system files:

• {LINK REMOVED}DXDIAG
  
• {LINK REMOVED}MSINFO

You can also contact us via social media: {LINK REMOVED}Facebook or Twitter.

It will help our Customer Support team to investigate this further for you. If you have any additional questions, please let us know.

PS: @@animal_PLANET - thank you for sharing!

- Ubisoft Support

I'll contact ubisoft support this weeken when i can stay on PC. Thanks.

Hello Dr4g0n36,

No worries!

Our team will be more than happy to assist you further.

If you have any other questions, please let us know.

- Ubisoft Support

[Dr4g0n36]

Originally posted by animal_PLANET:

Originally posted by Dr4g0n36:

I'm IT. All software options are already tried. Notebook is OK, and is brand new. I'm gaming at 1440p (tried also 1080p). Drivers areu pdated. No thid party software running. Already disabled also Steam/nvidia/uplay overlay. Tried also with fullscreen and borderless. With and wihout v-sync (ingame option) and with/without dynamic resolution (ingame option). Every try runned single and waited 3 freeze before trying another option. Freezes persist.

No freezes:
- ARK
- Destiny 2
- Warframe
- No Man Sky
- Star Citizen
- Elder Scrolls Online
- Horizon Zero Dawn

All game API's are different. Doesnt matter if some are crashing while others are not. They all call on the system differently.

Just to confirm.

As suggested did you run DDU?

Check for updates specific to your laptop's model?

Have you tried a clean boot. Which means, no other software is running besides essentials. Even ones that you believe wouldn't have an impact?

Check to make sure your 3070Ti is set to primary graphics processor?

Set power profiles to max?

You can also try using DXVK. This has helped others with performance on their computer. https://github.com/doitsujin/dxvk

Game list was only there just to know that NB is managing well more demanding games. As said, i'm IT from 20y (ex ROG expo techinician also). yes, already done all the "technical stuff".