Failed to synchronize cloud saves

[Gem]

Anyone else having this issue just within the past hour? Can't get into the game due to this error.

[hail]

I'm having this issue.

[Lunae]

same thing

[Batsassin]

Same, I pressed skip and see my save file is still intact... I do not want to mess with anything so I am not sure what to do, really don't want my save file corrupted...

[Lidi_Melo]

Oh man ...

I was already going to post a topic with that.

I thought it was just me

[Gem]

Originally posted by Batsassin:

Same, I pressed skip and see my save file is still intact... I do not want to mess with anything so I am not sure what to do, really don't want my save file corrupted...

I've went ahead and copied the save file directory to my desktop just in case. I'm going to wait a while to before I try logging in again. It seems Uplay is having issues right now for at least several people so it must be some sort of error in the server trying to retrieve information. That's just a guess though.

[Batsassin]

Originally posted by Gem:

Originally posted by Batsassin:

Same, I pressed skip and see my save file is still intact... I do not want to mess with anything so I am not sure what to do, really don't want my save file corrupted...

I've went ahead and copied the save file directory to my desktop just in case. I'm going to wait a while to before I try logging in again. It seems Uplay is having issues right now for at least several people so it must be some sort of error in the server trying to retrieve information. That's just a guess though.

Yeah I did the same thing, at least I think I did... You copied the 5092 folder onto your desktop, correct?

[Gem]

Originally posted by Batsassin:

Originally posted by Gem:

I've went ahead and copied the save file directory to my desktop just in case. I'm going to wait a while to before I try logging in again. It seems Uplay is having issues right now for at least several people so it must be some sort of error in the server trying to retrieve information. That's just a guess though.

Yeah I did the same thing, at least I think I did... You copied the 5092 folder onto your desktop, correct?

The save directory is located in here C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher
Just copy the "savegames" folder somewhere. Make sure it's a copy and not a move to.

[Lidi_Melo]

I solved.

I started the game on uplay, not steam.

He gave me two options:

the first: save game locally
the second: save the game in the cloud

Something like that. I do not remember perfectly how it was

I chose the first, locally.

The game started and when it quits synchronized normally.

I hope it was clear.

[AiviLL]

Lost Orch item when disconnect, no currencies and nol item great job Ubi.

[Darth Revan]

i have this problem since october 3rd and it never stopped.

[DeadPhoenix]

Happening to me as well. Even while starting it up from Uplay, it still keeps saying "failed to sync"

[mjhieu]

I also have this problem, any fix is coming yet??

[Galactic Pir8]

Originally posted by Batsassin:

Same, I pressed skip and see my save file is still intact... I do not want to mess with anything so I am not sure what to do, really don't want my save file corrupted...

so I was having the same problem, and I saw that all my Uplay levels had gone back down to 0.
So I decided to log out of my Uplay account and I started the game without login in
And now every thing works
no more problems, no more sinc problems, and all my levels are back to normal, so maybe the solution is simply to log out, at least that's what worked for me

[Chaithuu]

I don't know whether my answer can help you.But it worked for me. I reset my pc and reinstalled AC Odyssey. During sync of cloud saves,I got the error. I contacted customer support and they gave some random solution. It was my 220 hours of gameplay. And I used my mobile internet and cloud saves synched just fine. BTW my internet connection is way faster than my mobile internet. Don't know how it worked. But it did.

[Ubi-RealDude]

A bit of a necro post... but if it helps anyone who runs into a similar issue again that's always good. Additionally, if anyone else stumbles across this thread and issue, please reach out to Ubisoft Support for additional assistance!

https://support.ubi.com/en-us/cases/new