*SOLVED uPlay account suspended out of nowhere

[D. Grayback]

Hey, i just bought the game and finished downloading it. However, i can't even start the game because i can't log in to uplay. I tried waiting for hours but still it says "account suspended" while i did nothing. I tried create a new account, and when i tried to log in for the first time, it got suspended (again). Can anyone please help me?

*FIXED. Changing my network and it's all done

[EbonHawk]

Only Ubisoft support can help at this point.. did u send in a request at https://support.ubi.com/en-US ?

[D. Grayback]

Originally posted by EbonHawk:

Only Ubisoft support can help at this point.. did u send in a request at Uplay.com/support?

The ubisoft support requires an ubisoft account, which, i can't even log in to request a ticket

[EbonHawk]

Odd.. it gives me the option to contact someone directly for assistance. Try this link.. https://support.ubi.com/en-us/SignIn/Forgot

[D. Grayback]

Originally posted by EbonHawk:

Odd.. it gives me the option to contact someone directly for assistance. Try this link.. https://support.ubi.com/en-us/SignIn/Forgot

i did reset my password twice and still it says "you're blocked from logging in due to repeated failed attempts..." which, i only tried once and got suspended

[EbonHawk]

Maybe one of the forum mods here will have a direct link. Just have to be patient..

It usually takes a few hours, but they're usually on top of stuff like this fairly quickly compared to other companies.

[D. Grayback]

Originally posted by EbonHawk:

Maybe one of the forum mods here will have a direct link. Just have to be patient..

Yeah i think i have to wait. Thanks man, i appreciated your effort to help.

[EbonHawk]

No problem. There's probably a way to do it that I don't know, but maybe someone will chime in that knows better than I do..

[Kabob]

Originally posted by D. Grayback:

Originally posted by EbonHawk:

Odd.. it gives me the option to contact someone directly for assistance. Try this link.. https://support.ubi.com/en-us/SignIn/Forgot

i did reset my password twice and still it says "you're blocked from logging in due to repeated failed attempts..." which, i only tried once and got suspended

On the surface it looks like someone was trying to hack your account, so they locked it to stop it from being taken over.

If this happened again as soon as you made a new account, then my next guess is you have some software running which UBIsoft doesn't approve of (could be anything malicious or a back door for a hacker). There could also be an issue with your ISP/location.

Tossing ideas out in order to take anything into account, since the results are personal to you and final.

[BurningTofu]

How did you pay for it? Take a look into your taskbar and make sure none of the 3rd party app preventing you from accessing your account. VPN can pose problem.

[Kabob]

*FIXED. Changing my network and it's all done

Good to hear - you might put 'SOLVED' in the title so others can benefit.

[D. Grayback]

Originally posted by Kabob:

Originally posted by D. Grayback:

i did reset my password twice and still it says "you're blocked from logging in due to repeated failed attempts..." which, i only tried once and got suspended

On the surface it looks like someone was trying to hack your account, so they locked it to stop it from being taken over.

If this happened again as soon as you made a new account, then my next guess is you have some software running which UBIsoft doesn't approve of (could be anything malicious or a back door for a hacker). There could also be an issue with your ISP/location.

Tossing ideas out in order to take anything into account, since the results are personal to you and final.

Thanks for your help man, all i need was to change internet connection and its done hoho

[D. Grayback]

Originally posted by BurningTofu:

How did you pay for it? Take a look into your taskbar and make sure none of the 3rd party app preventing you from accessing your account. VPN can pose problem.

Yeah i didn't use VPN. It's funny in my country, theres an internet connection that won't connect to ubisoft server. Weird, but i change dmy connection and it worked like a charm

[Flo]

what do u mean change internet connection? change to another wifi?

[UbiCosmos]

Hello,

I am moving this to our Player Support Team for further assistance. If you are still experiencing this issue, please feel free to contact our team Here[support.ubisoft.com].