Game Stuck at mother's prayers quest?

[Maneet]

Guys can anyone help please? In the quest mother's prayers when i got to naxos to meet myrrine When i enter the town and reach the door where it says interact the game is still working but nothing happens there
My player just stands there and everything is normal in the environment around me
i cant skip cant move nothing at all
please can anyone help?

[Grubbs008]

Incoming moderators telling you to Verify your game.

Restart from an earlier save and try again.

[Maneet]

Thnx but ive tried that too, still nothing happens

Originally posted by Grubbs008:

Incoming moderators telling you to Verify your game.

Restart from an earlier save and try again.

[MazamorroLaPauta]

did you solve this? i got the same bug today and i tried with other save files and still nothing happens :(

[UbiCosmos]

Originally posted by MazamorroLaPauta:

did you solve this? i got the same bug today and i tried with other save files and still nothing happens :(

Hey there,

Since an earlier save file did not work for you, did you make sure to verify your files?

If that does not work, please contact our Support Team[support.ubi.com] for assistance.

[Suiho]

I have the same problem, 316 hours for nothing. Start a new game? "Thank you", Ubisoft. Has anyone solved this problem without starting a new game?

[76561198868205544]

Originally posted by Nanyako:

I have the same problem, 316 hours for nothing. Start a new game? "Thank you", Ubisoft. Has anyone solved this problem without starting a new game?

Hey! Sorry to hear that you are also encountering this issue. Would you be able to provide a video showing this issue as I am unable to see that it has been reported to us before.

We can then use the video to report it to the development team for further investigation.

Thank you.

- Ubisoft Support

[Suiho]

Originally posted by UbiViral:

Originally posted by Nanyako:

I have the same problem, 316 hours for nothing. Start a new game? "Thank you", Ubisoft. Has anyone solved this problem without starting a new game?

Hey! Sorry to hear that you are also encountering this issue. Would you be able to provide a video showing this issue as I am unable to see that it has been reported to us before.

We can then use the video to report it to the development team for further investigation.

Thank you.

- Ubisoft Support

I delete the game, but this guy https://www.youtube.com/watch?v=XkOjC64dytM have the same problem

[Ubi-Orion]

Originally posted by Nanyako:

Originally posted by UbiViral:

Hey! Sorry to hear that you are also encountering this issue. Would you be able to provide a video showing this issue as I am unable to see that it has been reported to us before.

We can then use the video to report it to the development team for further investigation.

Thank you.

- Ubisoft Support

I delete the game, but this guy https://www.youtube.com/watch?v=XkOjC64dytM have the same problem

Thanks for finding that for us.

Unfortunately as this video was recorded prior to a number of updates to ACOD we would need to see a video taken on the latest version of the game. I'm sorry to here you've deleted the game but if you did decide to return to it and you're able to capture this please let us know.

Thanks

- Ubisoft Support

[Skreamies]

Originally posted by Ubi-Orion:

Originally posted by Nanyako:

I delete the game, but this guy https://www.youtube.com/watch?v=XkOjC64dytM have the same problem

Thanks for finding that for us.

Unfortunately as this video was recorded prior to a number of updates to ACOD we would need to see a video taken on the latest version of the game. I'm sorry to here you've deleted the game but if you did decide to return to it and you're able to capture this please let us know.

Thanks

- Ubisoft Support

A very late response but I too had this bug happen on PC around the same time as OP above did, never happened to me on Xbox but only PC.

Tried it again in December of 2024 even with a fresh install and a brand new save it happened yet again after wanting to give the game another playthrough but then I was stuck at this wall yet again and it stops all your progress, there's not much point in getting a more up to date video.

You knock on the door and you just freeze in place but everything around you moves however nothing progresses.

[Ubi-Mysterion]

Hi Skreamies! This issue was fixed with the release of update 1.3.0. I'm assuming you already have, but just in case, please ensure you have the latest update of the game installed.

If the issue persists despite the game being fully updated, I suggest reloading your previous/most recent save if you haven't already. If this still does not resolve the issue, you may need to start the game on a new save.

I understand this is frustrating, I apologise for the inconvenience.