transmog reset

[kaintk]

last patch let me able to transmog hades set on my lion set
but...
each time i restart the game, the lion set transmog go back to his default skin, the hades transmog remove itself
am i the only one with this new bug ?:P

[UbiCosmos]

Hey there,

Please reach out to our Support Team[support.ubi.com] so they can investigate this further for you.

[kaintk]

i've try everything
i even try transmog anything else than the hades set on my lion set, like any other casual helmet etc.. all the other thing work when you load the game but if i try to transmog the hades set, the game dont keep it when you load the game

[UbiCosmos]

Originally posted by kaintk:

i've try everything
i even try transmog anything else than the hades set on my lion set, like any other casual helmet etc.. all the other thing work when you load the game but if i try to transmog the hades set, the game dont keep it when you load the game

Hey there,

Thanks for letting us know the additional details! I am going to move this directly to the Player Support forum for you, so our team can look into this further.

[.eReN.]

Originally posted by UbiCosmos:

Originally posted by kaintk:

i've try everything
i even try transmog anything else than the hades set on my lion set, like any other casual helmet etc.. all the other thing work when you load the game but if i try to transmog the hades set, the game dont keep it when you load the game

Hey there,

Thanks for letting us know the additional details! I am going to move this directly to the Player Support forum for you, so our team can look into this further.

I can confirm that hades set transmog is currently broken and it resets everytime we load a game.

[UbiGinge]

Hey Kaintk and .eRrN. :)

Would one of you mind posting a video of this so we can pass this on to our dev team for further investigation.

- Ubisoft Support

[.eReN.]

Sorry but i can't provide any video atm.
Set of the underworld is duplicated in transmog window - one version dissapears when we restart/reload game, and it's in the top right corner of the transmog window. Same with Lion's pride - it's duplicated too.

EDIT: Take a look:
https://steamcommunity.com/sharedfiles/filedetails/?id=1859996318
https://steamcommunity.com/sharedfiles/filedetails/?id=1859996537

[Ubi-Keo]

Originally posted by .eReN.:

Sorry but i can't provide any video atm.
Set of the underworld is duplicated in transmog window - one version dissapears when we restart/reload game, and it's in the top right corner of the transmog window. Same with Lion's pride - it's duplicated too.

EDIT: Take a look:
https://steamcommunity.com/sharedfiles/filedetails/?id=1859996318
https://steamcommunity.com/sharedfiles/filedetails/?id=1859996537

Thanks for the update. Unfortunately I cannot view the links you have provided.

Could you please provide these again?

- Ubisoft Support

[.eReN.]

Originally posted by Ubi-Keo:

Originally posted by .eReN.:

Sorry but i can't provide any video atm.
Set of the underworld is duplicated in transmog window - one version dissapears when we restart/reload game, and it's in the top right corner of the transmog window. Same with Lion's pride - it's duplicated too.

EDIT: Take a look:
https://steamcommunity.com/sharedfiles/filedetails/?id=1859996318
https://steamcommunity.com/sharedfiles/filedetails/?id=1859996537

Thanks for the update. Unfortunately I cannot view the links you have provided.

Could you please provide these again?

- Ubisoft Support

Sure:)
https://steamcommunity.com/sharedfiles/filedetails/?id=1867486839
https://steamcommunity.com/sharedfiles/filedetails/?id=1867486761

[Ubi-Keo]

Originally posted by .eReN.:

Originally posted by Ubi-Keo:

Thanks for the update. Unfortunately I cannot view the links you have provided.

Could you please provide these again?

- Ubisoft Support

Sure:)
https://steamcommunity.com/sharedfiles/filedetails/?id=1867486839
https://steamcommunity.com/sharedfiles/filedetails/?id=1867486761

Thanks for the screenshots provided.

Can you confirm if you purchased the Underworld set from the Helix Store or through the Oikos of the Olympians?

- Ubisoft Support

[.eReN.]

Originally posted by Ubi-Keo:

Originally posted by .eReN.:

Sure:)
https://steamcommunity.com/sharedfiles/filedetails/?id=1867486839
https://steamcommunity.com/sharedfiles/filedetails/?id=1867486761

Thanks for the screenshots provided.

Can you confirm if you purchased the Underworld set from the Helix Store or through the Oikos of the Olympians?

- Ubisoft Support

Helm was bought for orichalcum, and other set items were bought from Helix Store (Every other item is duplicated too).
I did the same thing with Spartan Renegade set - got one part from Oikos and bought rest of the set items from the store, and it works fine (no duplicates).

[Ubi-Keo]

Originally posted by .eReN.:

Originally posted by Ubi-Keo:

Thanks for the screenshots provided.

Can you confirm if you purchased the Underworld set from the Helix Store or through the Oikos of the Olympians?

- Ubisoft Support

Helm was bought for orichalcum, and other set items were bought from Helix Store (Every other item is duplicated too).
I did the same thing with Spartan Renegade set - got one part from Oikos and bought rest of the set items from the store, and it works fine (no duplicates).

Ok thanks for confirming this.

I will report this to the dev team to investigate.

- Ubisoft Support

[.eReN.]

It's still broken!

[Desamual]

Same Problem here.

[Hebu The Lone Wolf]

i also have this bug. its not game breaking or anything just annoying to have remog after loading a save or launching a game
example video https://youtu.be/10Ah93WhVCw
and i bought the set with Helix credits