Bug Report Thread

[Tanaka@The Muv-Luv Team]

If you encounter any typos, bugs, or crashes while playing the game, please report your issues on this thread.

Please include the following details:

• A clear description of the issue
  
• Steps to replicate the issue
  
• Screenshots (if applicable)
  
• Your system specs (OS, Processor, Memory, Graphics Card)

Thanks for your support!

Known issues:

If you can't start the game, here are the following solutions:
1. Update Windows and make sure C++ redists are properly installed.
2. Make sure your Anti-virus software excludes Steam folder before downloading and during game installation.

[000]

Muv-Luv and Muv-Luv Alternative

can start the games, but

why every time start them need to do "First Time Setup"?

please fix it.

win8.1 U.S. English version

[Katja]

The game is starting to crash a lot for me. (Details will be given below) I didn't have this problem with Muv-Luv and didn't have it for most of Muv-Luv Alternative. I *think* it started gradually during Ep 7 and has been unfortunately a regular occurence during Ep 8 (of Alternative).

There seems to be two different error messages I get when the game crashes - sometimes I get one, sometimes another. The second seems more common:

1) Problem signature:

Problem Event Name: BEX
Application Name: Muv-Luv_Alternative16.exe
Application Version: 1.0.0.1
Application Timestamp: 59e5b4fb
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

----------------------

2) Problem signature:

Problem Event Name: APPCRASH
Application Name: Muv-Luv_Alternative16.exe
Application Version: 1.0.0.1
Application Timestamp: 59e5b4fb
Fault Module Name: Muv-Luv_Alternative16.exe
Fault Module Version: 1.0.0.1
Fault Module Timestamp: 59e5b4fb
Exception Code: c0000005
Exception Offset: 001a03ce
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

They mainly seem to occur when I'm using the Backlog, and it makes no difference how much or little Backlog there is at that point. The large circular animation revolving in the Backlog background seems to lag at that time, too.

My comp details:

Windows 7 Ultimate
Intel Core i3-2100 3.10GHz
4 GB RAM
64-bit OS
nVIDIA GeForce 405

[Katja]

"FAILED TO SAVE PLAY DATA. INSUFFICIENT DISK SPACE" [FIXED]

Update: This problem appears to have been addressed and solved by the devs - thank you! (Not sure I needed all 17 million terabytes of space, though, lol! Screenshot![gyazo.com])

Another player helped me with a workaround for this problem, so I'm reporting it here purely so you, (the devs) can check to see if there's a bug in the programming related to save files.

Problem details: I was able to make game saves in slots 1-46 and also slot 120, but once those were full, the only way to save the game was to overwrite existing save files. After a while, this, too, stopped working, and I was unable to save the game in anything but the quicksave slots.

I've had no trouble making saves for this (or any other Steam game) until now.

These are the steps I've tried to fix the problem, and none of them have worked:
1) Rebooted my computer;
2) Checked that I do, in fact, have sufficient disk space - 858 GB, to be precise;
3) Looked to see if there are any update files currently downloading - no there aren't;
4) Cleared my Steam download cache (just in case);
5) Verified the integrity of the game;
6) Run a CHKDSK scan on my computer to make sure there weren't any file errors or bad sectors - scan came up clean;
7) Repaired Library folders - this literally took about a second, so I hope it worked correctly!
8) Uninstalled and re-installed the game.

It might also be worth noting that I've never installed Steam games to a different drive or computer.

Steam user donzibod replied to my post with:

Originally posted by donzibod:

I also had this problem for a while. For me, it was an issue of how Muv-Luv Alternative's save files were kept in Muv-Luv's folder.

Apparently, having too many saves in the first game limited the number of saves I could make for Alternative, with a maximum combined total of ~184 saves.

I got around this problem by
1) Deleting my save files from the first game using F3 (after first backing up the saves) until I had ~64 save files in the game.
2) Played through the rest of Alternative without any problems and saved whenever necessary.
3) Restored the save files for the first game.
Note that after restoring, you won't be able to save in Alternative until you delete save files in the first game again.

This workaround only works if you uncheck the "Synchronise with the Steam Cloud" boxes, because otherwise, the moment you launch Alternative, all the original Muv-Luv save files are restored.

I assume that we are supposed to be able to use all 120 save slots in both games if we wish, so it does seem as though there's a bug somewhere. Also, and I may be wrong on this, but does saving over previously filled save slots actually increase the amount of allocated space used?

Anyway, I'd be grateful if you checked this matter out. Thanks in advance.

[System details same as above post]

[Ayhsel]

Can's start the game C++ already installed

[mapestree]

Muv-Luv is working for me, but trying to lauch Muv-Luv Alternative does nothing. Steam says that it is running for about one second then says it is syncing, then nothing. I have not been able to get the game to launch.

[Archer]

Originally posted by mapestree:

Muv-Luv is working for me, but trying to lauch Muv-Luv Alternative does nothing. Steam says that it is running for about one second then says it is syncing, then nothing. I have not been able to get the game to launch.

Same here, currently unplayable. Running the EXE directly exhibits similar behavior; the cursor shows a loading symbol and then nothing, no error or alert of any kind. I've installed VC++2015, verified file integrity, deleted and reinstalled. Muv Luv works fine, but I've had no luck with Alternative so far.

I'm running Windows 10

[red_comet]

Same issue with mapestree here as well. Did the latest update broke something or what?

[malkav11]

I can report exactly the same symptoms, with the further note that I have not previously run Muv-Luv Alternative (I'm still working on Extra, but wanted to create the registry path so I could run the Director's Cut patch.).

[willyml4]

Yep, can't start Muv-Luv Alternative. I take it that the last update broke something?

[Ragnawind]

The last update definitely broke the game. I changed the Beta to ancient and it works again. If I keep it at the default updated version, the game doesn't even try to load.

EDIT: Since the only file modified since that last version is alternative16.rio.ruo1, that seems to be what the problem is.

[Yurie]

I just got this game and it won't boot for me much like how others in this thread have mentioned. Just adding myself as one more name to say that this is an issue that needs fixing.

[willyml4]

Well, the game is up and running for me now. Anyone else to have noticed the issued resolved?

[Ragnawind]

Originally posted by willyml4:

Well, the game is up and running for me now. Anyone else to have noticed the issued resolved?

I just switched out of beta and it is working now for me also. It may have been set to only work after a specific time on a specific day, since there don't seem to have been any other updates.

[mapestree]

It's also working for me now. Whatever the fix was, yay!

[Hungry Headcrab]

How do I install the patch? It says I need to have the game installed and initialized and, as far as I can tell, I already have. Anything else?