Can't Login or Go online

[brutalizerbob]

Not sure why this happened but my profile button is red, and does nothing when clicked, and the same for the online button. I have been playing this game online for months and this just randomly happened. Tried contacting Asmodee support with no response for a week now.

Anyone with solutions to fix this issue?
I have already tried turning off firewalls, and I don't have a VPN.

Edit: So I just checked and I can now go online, I guess it was a server issue? Not sure but I think anyone who gets this problem should report to asmodee and hope for the best

[Thorin2001MA]

I got the some problem here.
"Profile" and "Online"-buttons are non-functional. I got a yellow blip next to my "Profile"-button.
Any help appreciated!

[chaney]

Similar reports have been coming in for a long time, getting no response from the company.
It's unreliable and there are no signs of that changing. Sorry.

[Thorin2001MA]

I just received an answer from Asmodee-support. I'm not at my PC so I can't check if any of this helps at all, but I thought I'll post it here for everyone to try:

Originally posted by Asmodee-Support:

Hello,

thank you for your feedback! We are deeply sorry about that.
Please make sure to try all the following steps that might resolve your problem:
- Login to your asmodee account first and make sure that it is linked to steam
- Use your username to connect ([username]) and make sure to type everything and not copy&paste, the game might not recognize it.
- verify your internet connection
- If all of this don't work, you can also reset your username and/or password by following this link and connecting to your account : https://account.asmodee.net/en/profile/identity

I hope it helps!

Best regards,
Asmodee DIgital Support

[brutalizerbob]

I have also just gotten a reply from asmodee,

Hello,

Thank you for your feedback!
We are deeply sorry about that. Please note that our teams are working on it.

Best regards,
Asmodee Digital Support

Seems kind of useless to me but at least they are replying after like 2 weeks.

[enriquegonzalezn]

Hi to both of u, did u solved the problem i cant log in for the past 3 days and asmodee hasnt contacted me .. tried what they told Thorin but doesnt work for me

[Thorin2001MA]

Didn't work for me either.
The only option I was able to test was the first one, because for the other options I woukd need to get online with the game. And that doesn't work.
I'm sad... :-/

[brutalizerbob]

No overall I think the problem for not being able to log in is on their server side not our computers. So we just have to wait it seems.

[chaney]

This has been the case for years. What makes anyone think it will ever change?

[brutalizerbob]

Originally posted by chaney:

This has been the case for years. What makes anyone think it will ever change?

Well I just check now, and it seems to be fixed for me. So i guess asmodee did eventually fix it on their side.

[chaney]

It has been unreliable for years. It works, it doesn't, it works, it doesn't. A nickel says it will remain unreliable.

[Thorin2001MA]

I didn't check again, but I will now!
Crossing my fingers...
I'm a bit surprised, that I wasn't able to play online after I did a week or so ago.

I am curious though if there was a change on the Asmodee-side of things. After logging in into my Asmodee-account via website, there was a different Steam-account linked to it. Although I played with this Steam-account online and the online-play was logged in the exact same Asmodee-account.
No idea what's happening there...

[enriquegonzalezn]

Mine hasnt been fixed and tried everything :(

[AronFJenks]

Originally posted by brutalizerbob:

Originally posted by chaney:

This has been the case for years. What makes anyone think it will ever change?

Well I just check now, and it seems to be fixed for me. So i guess asmodee did eventually fix it on their side.

No. It happens randomly nd intermittently. The incompetent staff at asmodee is generally incapable of fixing anything.

It still shows a player's starting stats if he tries to check his rating, games played or karma in the game lobby. that's a ridiculously easy fix, and it has remained unfixed for almost a year.

[Thorin2001MA]

Ok.
I just checked and was surprised: the March update seems to have fixed the issue for me. I can. once again, log in and play online.
If you had the same issue, maybe it's time to try it again?

[kajajaki]

I just lost the ability to connect
Everything is ok with my account, my connection to Internet
Asmodee sucks so bad...unbelievable