[IMPORTANT] Support service

[Raintek]

Support service

We just opened a new support desk. Everyone who occurred any problems with game crashed, in-game payments, missing goods is asked to submit a ticket in the website below:

https://professionalfishing.freshdesk.com

This will help to introduce a certain order in accepting applications and we will be able to help you much more efficiently.

If you didn't receive VIP, In-Game Money, items from DLC or your goods are just missing, please fill the ticket on the website.

[armandococcobello]

hi, I was playing and I was confronted with a black screen with written that I installed an obsolete version of the game and do an upgrade, and I do not start the game, the update and installed to the latest version

[Raintek]

Originally posted by armandococcobello:

hi, I was playing and I was confronted with a black screen with written that I installed an obsolete version of the game and do an upgrade, and I do not start the game, the update and installed to the latest version

Update game to 1.0.5 version

[Ven]

Hello i got a problem with the game when i launch he stay stuck to the loading sreen and he crache after 2 minutes, i tryed to restart my game and the cumputer but nothing

[Cram]

i have the same problem

[strats78]

any progress with the fixing of the game crashing so much?

[voronin_kr]

Why was I banned in the game if I didn’t break anything and as always fished ?? https://prnt.sc/lyyity

[Raintek]

Originally posted by voronin_kr:

Why was I banned in the game if I didn’t break anything and as always fished ?? https://prnt.sc/lyyity

Sorry for that. Checked, system mistake.

[El Popo]

Hi guys,

First time i played this game, my steam user name was BelNed Trucking / DutchieWbD.
But because that is of no use with this game, afterwards i removed the "BelNed Trucking /" part.

Ingame my username is now DutchieWbD, but on the startscreen (where the statistics are shown) and ingame in the chat, it isn't changed. There is still is "BelNed Trucking / DutchieWbd" (in the chat that is to long, it is shortened to "BelNed Trucking / Dutchi".)

Can you change that, so that it is the same everywhere, so everywhere "DutchieWbD".

[Kr阮øƒ]

https://steamcommunity.com/app/798420/discussions/0/1744480967006739761/

[Raintek]

Hey!
We had Christmas break. We are back now :)

[hisomu]

Po zalogowaniu na freshdesk nie mogę utworzyć nowego zgłoszenia.
Otrzymuję komunikat: Your account has been suspended and the customer portal will not be accessible. Please contact your account administrator.
Proszę o jakiś adress do kontaktu.

[Raintek]

Originally posted by hisomu:

Po zalogowaniu na freshdesk nie mogę utworzyć nowego zgłoszenia.
Otrzymuję komunikat: Your account has been suspended and the customer portal will not be accessible. Please contact your account administrator.
Proszę o jakiś adress do kontaktu.

[e-mail]

Please write in email your freshdesk email address. Account is not needed for creating a ticket.

[Cereberan]

Originally posted by Raintek:

Originally posted by hisomu:

Po zalogowaniu na freshdesk nie mogę utworzyć nowego zgłoszenia.
Otrzymuję komunikat: Your account has been suspended and the customer portal will not be accessible. Please contact your account administrator.
Proszę o jakiś adress do kontaktu.

[e-mail]

Please write in email your freshdesk email address. Account is not needed for creating a ticket.

Hi Rafal. I am having the same problem when I try to reply to ticket #117 - email sent as requested above

[Raintek]

Originally posted by Cereberan:

Hi Rafal. I am having the same problem when I try to reply to ticket #117 - email sent as requested above

Could you check it once again?

[KKK]

I need your help. I just got out of BUG and swept 3.88KG crucian carp. What happened to the skewed-toothed bream?