Latest update - known issues

[mihaela.craciun]

Hello detectives,

We're sorry to hear that some are experiencing issues caused by the latest update. We take this very seriously and are currently working on a new update to fix these bugs as quickly as possible.
We're continuing to listen to your feedback and appreciate all the comments and bug reports that you've been kind enough to share. Please keep them coming either as a comment below, or drop us a line at [e-mail] as we want to continue to make Clue/do the best board game experience it can be.

Marmalade Game Studio, Customer Support

[Blaine_Drake]

My Sherlock character and board set still shows purchased, however I am unable to select the board or characters

[XTS (Away)]

Автор сообщения: XTS

I'd highly recommend you try emailing them:

"drop us a line at [e-mail] "

Because I've not seen them come back in here to respond. Maybe they are faster via email? :D But they should be able to fix ya right up

I haven't seen any posting in here by devs lately. I highly recommend contacting them.

[lePzycho ♡]

They have a scheduled update for this month, I asked them on support. So I guess you should see if that addresses it, but if anything they were fast at replying to my support ticket.

[XTS (Away)]

Awesome~! I'm so glad. They truly are nice folks from my experience. And so fast with mine, too. I'm soooo happy for you. Great to hear they have an update scheduled. Even if it gets delayed a tiny bit. To know they are working on it and trying to make sure our games will run great is what I love to hear. (and the speedy update, if possible) :D

Thanks for the information~!

[revoke]

Автор сообщения: Hermanios

For devs: me n the fam got the game a little over an hour ago, but we keep getting THE SAME BUG! We will all be in a local game together, we all click continue on the app, but then it will say one of us still hasn't selected continue when we all actually have, y'all were bouta breakup my familly over the great continuation dispute of '23

edit: it just happened again so we're refunding the game until its fixed, it seems great if it wasn't for the game breaking bugs; will buy again when fixed.

Experiencing this same issue when using either the PC version or Nintendo Switch version. Seems no matter what, eventually the game will hang on a single player and won't move on until they leave the match.

[handsinthegarden]

Автор сообщения: Hermanios

For devs: me n the fam got the game a little over an hour ago, but we keep getting THE SAME BUG! We will all be in a local game together, we all click continue on the app, but then it will say one of us still hasn't selected continue when we all actually have, y'all were bouta breakup my familly over the great continuation dispute of '23

edit: it just happened again so we're refunding the game until its fixed, it seems great if it wasn't for the game breaking bugs; will buy again when fixed.

I was dedicated to finding out who would win. You can't do this to me! XD

[Background_Brian]

Local multiplayer using the companion app still not working. Tried 3 different games and the error is still occurring. Game not recognising that all players have hit continue and frozen on game screen.

[XTS (Away)]

I'd highly recommend you try emailing them:

"drop us a line at [e-mail] "

Because I've not seen them come back in here to respond. Maybe they are faster via email? :D But they should be able to fix ya right up

EDIT: They were pretty quick with helping some of us. Hopefully they'll be quick with helping you, too :)

[Saruky]

"A good friend will help you move ..." achievement isn't working. what about this one?

[hil1bi1ly]

Автор сообщения: Cat Perk OP

I have purchased the vampire bundle but it is not available to me. In game it says owned but will not allow me to select it. Is this part of the bug that is working on being patched?

Same on my end. I purchased this game and the Classic theme pack with it on my desktop (gaming PC) then downloaded it on my laptop so I could play it upstairs while I'm with the family and it shows that I own the pack but doesn't give me a chance to download it or choose any of the pieces from it. If anyone knows how I can fix this please help!!!

[BigTinz]

Android app not working currently.

[Tsukiko]

Автор сообщения: Tsukiko

Same as previous post - tried playing with family and it keeps getting stuck in the continue/end-turn sections. Family played on a range of devices (steam, switch, ipad, android) and of the two games we tried to play tonight we only got a few turns in before the game gets stuck on the continue section.
It shows as one person hasn't hit continue, whereas on their screen they have - game just stalls. Player exiting can't re-enter to try get past the stall.
It worked before when we last played (a year ago, same peeps, same devices).

Game is unusable in hosted friend games online across multi-platforms currently.

Is it still broken? :<

[lePzycho ♡]

Автор сообщения: Tsukiko

Автор сообщения: Tsukiko

Same as previous post - tried playing with family and it keeps getting stuck in the continue/end-turn sections. Family played on a range of devices (steam, switch, ipad, android) and of the two games we tried to play tonight we only got a few turns in before the game gets stuck on the continue section.
It shows as one person hasn't hit continue, whereas on their screen they have - game just stalls. Player exiting can't re-enter to try get past the stall.
It worked before when we last played (a year ago, same peeps, same devices).

Game is unusable in hosted friend games online across multi-platforms currently.

Is it still broken? :<

I contacted support about it again, so they will look into it. I explained what I did to meet the conditions, and they did confirm it was supposed to work like that, so they will hopefully find the issue soon enough.

[Spaz]

I just played a 2-player game with 4 AIs slotted - lots of non-fun. The game would blinker on character selection, sometimes it flat out refused to let you pick who you wanted and you were stuck with w/e you got. Hope this gets fixed.

[76561199495140977]

Hi Spaz, I'm sorry to hear you are having issues with the latest update.
Could you email our support team at [e-mail] and kindly share with them some more details about how you were trying to play? We want to make sure we have all the information we need to investigate this fully. Thank you!