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Even, if that's as designed, then I think there should be an option for the voice calls as they are one of the most important thing in the game.
While I understand the reasoning, I personally don't like this since having those 112 calls is one of the main gameplay gimmicks and is quite fun. 911 Operator had a larger variety of calls and variation within them, so similiar calls could have different outcomes forcing you to keep paying attention. Not the case here, the calls always go the same way (well the 112 calls at least, not the dispatcher ones). The possibility of keeping regular 112 calls in freeplay and having more variety to them would be much appreciated, though that might need some work done (voice acting for all possibilities etc.).
This has to be a bug or a glitch, there's no other way.