Quick Feedback: Bug Report & Advice

[Carinabbisme]

Hi Survivors! After the launch of ROS on Steam, we have recieved many feedback and bug reports. For giving quick feedback for your questions and fixing it ASAP, we open this channel to collect your problem, especially problems of lag and login.

* In-game customer service is also an effective feedback way. When you encounter a problem in game, you can directly feedback via the feedback button found on the game's main login screen. Our support staff will check this problem base on your account.

However, when you can't login or exprience serious lag of the game. Please follow this guide to tell us your problems and we will quick check it and get back to you.

【Bugs&Advice】: Describe your problem clearly.
【Username/ID】: Provide your In-game username or ID.
【Region】: Where are you when login?
【Screenshot】: Provide the screenshot of the problem.
【PC Configuration】: Be detailed as you can.
【Internet Condition】: How's your network environment?

We deeply apologize for any inconvenience caused and thank you for your support!

ROS Dev Team

[dRe7107]

HIGH ping on STEAM PC version sent, sent email to your customer service

[Carinabbisme]

Originally posted by Yellowish:

HIGH ping on STEAM PC version sent, sent email to your customer service

Thank you for your support. Our engineers are working on fixing it. :)

[Cringe~]

【Bugs&Advice】: Good day DEV TEAM, I don't have any Bumber Pack in my account after logging in to Rules of Survival some of my friends do have the Bumber Pack.

【Username/ID】: TranzFromYT
【Region】: Philippines - Region X
【Screenshot】: https://i.imgur.com/lUT1sK2.jpg
【PC Configuration】: CPU: Core i.5-4460
MOBO: Asus B350M-A
RAM: Kingston 8GB
GPU: GeForce GT 430
OS Windows 7 Ultimate 64-bit, 6.1 built
【Internet Condition】: Excellent.

[Carinabbisme]

Originally posted by ~Establishing~:

【Bugs&Advice】: Good day DEV TEAM, I don't have any Bumber Pack in my account after logging in to Rules of Survival some of my friends do have the Bumber Pack.

【Username/ID】: TranzFromYT
【Region】: Philippines - Region X
【Screenshot】: https://i.imgur.com/lUT1sK2.jpg
【PC Configuration】: CPU: Core i.5-4460
MOBO: Asus B350M-A
RAM: Kingston 8GB
GPU: GeForce GT 430
OS Windows 7 Ultimate 64-bit, 6.1 built
【Internet Condition】: Excellent.

Your feedback has been received. We will check through it ASAP. Thanks for your support.

[Boi]

Originally posted by carinabbisme:

Hi Survivors! After the launch of ROS on Steam, we have recieved many feedback and bug reports. For giving quick feedback for your questions and fixing it ASAP, we open this channel to collect your problem, especially problems of lag and login.

* In-game customer service is also an effective feedback way. When you encounter a problem in game, you can directly feedback via the feedback button found on the game's main login screen. Our support staff will check this problem base on your account.

However, when you can't login or exprience serious lag of the game. Please follow this guide to tell us your problems and we will quick check it and get back to you.

【Bugs&Advice】: Describe your problem clearly.
【Username/ID】: Provide your In-game username or ID.
【Region】: Where are you when login?
【Screenshot】: Provide the screenshot of the problem.
【PC Configuration】: Be detailed as you can.
【Internet Condition】: How's your network environment?

We deeply apologize for any inconvenience caused and thank you for your support!

ROS Dev Team

HACKERS AGAIN... WE ALL SEE HACKERS IN THE GAME
not going to spend a single penny on this game again and i want a REFUNDDDD

[Error 404]

why windows 10 application cant open in windows 10? warfault.exe.. appilication old please fix it

[Zephan1el]

【Bugs&Advice】: i didnt receive the 300 diamonds on monthly pass
【Username/ID】: Meadow
【Region】: Philippines
【Screenshot】: Provide the screenshot of the problem.
【PC Configuration】: Be detailed as you can.
【Internet Condition】: excellent

[Carinabbisme]

Originally posted by Meadow:

【Bugs&Advice】: i didnt receive the 300 diamonds on monthly pass
【Username/ID】: Meadow
【Region】: Philippines
【Screenshot】: Provide the screenshot of the problem.
【PC Configuration】: Be detailed as you can.
【Internet Condition】: excellent

Please check your in-game email that we have re-sent the diamonds. Sorry for the inconvience.

[Carinabbisme]

Originally posted by Error 404:

why windows 10 application cant open in windows 10? warfault.exe.. appilication old please fix it

Could you provide the screenshot of it or describe more specific?

[JFTRaden]

【Bugs&Advice】: Can't download FPS mode and/or Fearless Fjord
【Username/ID】: Kuuhaku169
【Region】: Philippines
【Screenshot】: I can't provide any but the FPS mode is stuck at 5% downloading while the Fearless Fjord download is stuck at "Retrieving list..."
【PC Configuration】: AMD A10-7860K 8GB RAM
【Internet Condition】: Very good

P.S. I've tried the Repair Client and VPN thing, it didn't work.

[Boss T.]

i cant go ingame always loading . dafuq almost 2 hrs waiting still cant go in

[Effie]

【Bugs&Advice】: didnt got my monthly 300 gems
【Username/ID】: Tiensama

[Cabs]

【Bugs&Advice】: Latency problem
【Username/ID】: Cabs
【Region】: Philippines. I always play on a gaming/internet cafe so there is no permanent location where I game
【Screenshot】: https://imgur.com/a/ItK26mD
【PC Configuration】: I do not have the information required due to the aforementioned statement that I game on gaming/internet cafes in my area.
【Internet Condition】: Speedtest.net shows 50mbps - 90mbps download speed wherin I game occationaly. Other online games works well here with low ping it's just RoS in Steam that it does not work quite well.

Hope you can fix my problem.

[GPS]

【Bugs&Advice】: when i'm starting to play, there is a message "error retrieving server version, please your network and try again"
【Username/ID】: GPS
【Region】: Indonesia
【Screenshot】: -
【PC Configuration】:
- CPU = core 2 quad Q9550
- RAM = 8GB
- graphics card = Nvidia GTX 1060 6GB
- operating system = windows 10 pro 64bit
【Internet Condition】: excellent

[Alfred]

please add asia server its very high ping in philippines