New computer crashes when starting FS19

[rhwilson1953]

I installed Farming Simulator 19 on a new computer and at first start FS19 worked as intended. Now when I try to start the game the Steam page minimizes and Giants shows up in the task bar. When I click on Giants it goes to full screen then immediately collapses back to the task bar. I can not even start to the games main screen. I do not have any mods installed.

Any help will be greatly appreciated.

New System specs:

Computer Information:
Manufacturer: Micro-Star International Co., Ltd.
Model: Crosshair 17 A11UEK
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz
CPU Family: 0x6
CPU Model: 0x8d
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 2304 Mhz
16 logical processors
8 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Supported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Supported
AVX512VNNI: Supported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce RTX 3060 Laptop GPU
DirectX Driver Name: nvldumd.dll
Driver Version: 30.0.14.9613
DirectX Driver Version: 30.0.14.9613
Driver Date: 10 6 2021
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 144 Hz
DirectX Card: NVIDIA GeForce RTX 3060 Laptop GPU
VendorID: 0x10de
DeviceID: 0x2520
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 15.00" x 8.43" (17.17" diag)
38.1cm x 21.4cm (43.6cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 6143 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Headphones (Realtek(R) Audio)

Memory:
RAM: 16085 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 2373642 Mb
Largest Free Hard Disk Block: 359786 Mb
OS Install Date: Dec 31 1969
Game Controller: Logitech Dual Action detected
MAC Address hash: f7a5623d0111ba43f94c8717457036a55b0a37d7

Storage:
Disk serial number hash: 41793dd2
Number of SSDs: 1
SSD sizes: 512G
Number of HDDs: 2
HDD sizes: 2000G31G


log.txt shows no errors:

GIANTS Engine Runtime 8.0.0 (22969) 64bit Steam (Build Date: Oct 28 2020)
Copyright (c) 2008-2019, GIANTS Software GmbH (giants-software.com), All Rights Reserved.
Copyright (c) 2003-2019, Christian Ammann and Stefan Geiger, All Rights Reserved.
Application: FarmingSimulator2019
Main System
CPU: 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz
Memory: 16085 MB
OS: Windows NT 10.0 64-bit
Physics System
Version: 5.9.5
Thread(s): 2
Input System
Keyboard enabled
Mouse enabled
Gamepad/Joystick enabled
Force Feedback disabled
Devices:
Logitech Dual Action (VID: 046D PID: C216 VER: 0414 Cat: GAMEPAD)
Audio System
Driver: SoftMixer WASAPI 7.1 Surround
Version: 2018.11
Frequency: 48000
Max. active sources: 256
Render System
Driver: Direct 3D 11
Card Vendor: NVIDIA Corporation
Renderer: NVIDIA GeForce RTX 3060 Laptop GPU
Version: 27.20.100.9415 (22.3.2021)
Revision: 161
Feature level: DirectX 11
Windowed Mode : off
V-Sync : on
Effective Window Resolution: 1280 x 720
Started 3 threads for threadpool 'Render threadpool'
Hardware Profile
Level: Very High (auto)
View Distance Factor: 1.300000
Shadow Quality: 2.000000 Base-Size: 2048 Filter-Size: 16 Shadow Focus Box true
Shader Quality: 3
Skip Mipmaps: 0
LOD Distance Factor: 1.300000
Terrain LOD Distance Factor: 2.000000
Terrain Normal Mapping: Yes
Foliage View Distance Factor: 1.600000
Volume Mesh Tessellation Factor: 0.750000
Tyre Tracks Segments Factor: 4.000000
Max. Number of Shadow Lights: 5
Max. Number of Lights: 512
Max. Number of Lights Per Cluster: 32
MSAA: 4
Bloom Quality: 5
SSAO Quality: 15
DOF: Enabled
Cloud Quality: 4
EnvMap Blending: Enabled
Setting 'Master Volume': 1
Setting 'Is Train Tabbable': true
Setting 'Radio Vehicle Only': true
Setting 'Radio Active': false
Setting 'Use Colorblind Mode': false
Setting 'Easy Arm Control': true
Setting 'Show Trigger Marker': true
Setting 'Show Field-Info': true
Setting 'Invert Y-Look': false
Setting 'Show Help Icons': true
Setting 'Radio Volume': 0.5
Setting 'Vehicle Volume': 0.8
Setting 'Environment Volume': 0.8
Setting 'GUI Volume': 0.5
Setting 'Master Volume': 1
Setting 'Music Volume': 0.7
Farming Simulator 19 (Steam)
Version: 1.7.1.0 b10490
Available Languages: en de jp pl cz fr es ru it pt hu nl cs ct br tr ro kr
Language: en
Time: 2021-10-19 13:18:50
Available mod: (Hash: 3266b9e838b49100e8b3610fb07ea808) (Version: 1.0.2.0) FS19_holmerPack
Available mod: (Hash: e0afcef487f47e2ae12d52199160141e) (Version: 1.0.0.0) FS19_mahindraRetriever
dataS2/character/humans/characterAnimation.i3d (63.67 ms)
dataS2/character/humans/pedestrians/pedestrianAnimation.i3d (23.23 ms)

When I right click on Giants in the task bar then select close window the following gets added to the end of the log.txt file.
2021-10-19 13:23 Application exit request forced.
2021-10-19 13:23 Application exit request forced.

[Timo19]

delete the shader_cache he reinstall it in the first start

[rhwilson1953]

Originally posted by timo19:

delete the shader_cache he reinstall it in the first start

I've already tried deleting the shader_cache file, game.xml, and gamesettings.xml and have also verified the game files in steam before asking for help and still have the same problem.

I have uninstalled / reinstalled FS19. About the only thing I have not tried is uninstalling FS19 and clearing every reference to it in the registry.

[rhwilson1953]

My problem was with disabling Head/Eye Tracking. I don't have any VR equipment so I don't know why it needs to be enabled or why it makes a difference.