USB Headphones won't let game launch correctly with no sound

[x506xRowdy]

I hope theres gonna be a fix for this.. I tried to run game with my wireless USB Logitech G930 headset nope barly got to the menu freezing on cinematics, once in game had no sound. So hooke dup a old wired pair of turtle beachs and works fine.

[76561198208602109]

Hi. Thank you for your feedback.
I believe your headset is a 7.1 headset. Sadly, the game only supports Stereo for now.

However, you can try switching your headset to stereo for now by following this steps:

1. Right click on the Speaker icon from the task bar.
2. Click on Open Sound Settings.
3. Click Device properties for the output device.
4. Click Spatial sound tab.
5. Select Off under Spatial sound format.
6. Uncheck Turn on 7.1 virtual surround sound and click OK.

This might solve your problem. If not, you'll need to use another audio device for now.

Sorry for the inconveniance.

[Thjaffi]

Same Problem with ASUS Xonar DX in native 7.1 config.

workaround did not work for me. (no virtual surround sound enabled)

changing system settings to "stereo" just for FS19 is no satisfactory solution. Please fix it! (FS17 worked fine)

[SkRiLiX]

I too experienced this problem, game wouldnt load had to press esc then it loaded but with no sound, after reading this i went to my headphones software settings and turned off surround sound and started the game and it loaded and started fine with sound, hope this helps

[TheBritishCanadian]

Originally posted by Focus Mélanie:

Hi. Thank you for your feedback.
I believe your headset is a 7.1 headset. Sadly, the game only supports Stereo for now.

However, you can try switching your headset to stereo for now by following this steps:

1. Right click on the Speaker icon from the task bar.
2. Click on Open Sound Settings.
3. Click Device properties for the output device.
4. Click Spatial sound tab.
5. Select Off under Spatial sound format.
6. Uncheck Turn on 7.1 virtual surround sound and click OK.

This might solve your problem. If not, you'll need to use another audio device for now.

Sorry for the inconveniance.

This is just a temporary fix, this solution does not fix the game for me, my headset i use (corsair void pro wireless) has a button on software which enables or disables 7.1, i cant even change it through windows as ive tried so this unfortunately doesn't fix the issue for me or others

[Quyessial]

Originally posted by Mr.Boombastic:

Originally posted by Focus Mélanie:

Hi. Thank you for your feedback.
I believe your headset is a 7.1 headset. Sadly, the game only supports Stereo for now.

However, you can try switching your headset to stereo for now by following this steps:

1. Right click on the Speaker icon from the task bar.
2. Click on Open Sound Settings.
3. Click Device properties for the output device.
4. Click Spatial sound tab.
5. Select Off under Spatial sound format.
6. Uncheck Turn on 7.1 virtual surround sound and click OK.

This might solve your problem. If not, you'll need to use another audio device for now.

Sorry for the inconveniance.

This is just a temporary fix, this solution does not fix the game for me, my headset i use (corsair void pro wireless) has a button on software which enables or disables 7.1, i cant even change it through windows as ive tried so this unfortunately doesn't fix the issue for me or others

Did disabling it with the button solve the issue? I'm using a Corsair Vengance headset and had the video/sound issue. I had to change 7.1 to 5.1 in the corsair software for the headset to get it working. There seems to be alot of 7.1 users out there reporting this issue so hopefully they get it patched so we can turn our 7.1 back on permanently.

[TheBritishCanadian]

Originally posted by Quyessial:

Did disabling it with the button solve the issue? I'm using a Corsair Vengance headset and had the video/sound issue. I had to change 7.1 to 5.1 in the corsair software for the headset to get it working. There seems to be alot of 7.1 users out there reporting this issue so hopefully they get it patched so we can turn our 7.1 back on permanently.

no i pressed the dolby button to switch to stereo in corsair's iCue and it did nothing for me game still had no sound etc

[putter32]

Problem Solved for me i have Corsair Wireless usb headset and it was not working for me if u right click on the speaker on bottom right there should be a spatial sound option it was off for me so i changed it to windows sonic for headphones and it now works the game sound is coming through headset