Official Phoenix Wright: Ace Attorney Trilogy Troubleshooting & Issue Reporting Thread

[Capcom Customer Service]

We hope you’re all enjoying or will be enjoying Phoenix Wright: Ace Attorney Trilogy shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

PWAAT.exe Default Location: C:\Program Files (x86)\Steam\steamapps\common\Phoenix Wright Ace Attorney Trilogy

Steam.exe Default Location: C:\Program Files (x86)\Steam

Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Microsoft Security Essentials[answers.microsoft.com]
   
3. Malwarebytes[www.malwarebytes.com]
   
4. Avast Antivirus[www.avast.com]
   
5. AVG Antivirus[support.avg.com]
   
6. Kaspersky Anti-Virus[support.kaspersky.com]
   
7. Webroot SecureAnywhere[www5.nohold.net]
   
8. McAfee Antivirus (Steam Support guide)
   
9. Bitdefender*[www.bitdefender.com]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the .exe file
   
7. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select the game (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch the game

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
   
2. Under “Switchable Graphics”, select the High Performance section and select the game (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Catalyst Control Center and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch the game

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.

7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

Windows 8 or newer: https://support.microsoft.com/ja-jp/help/3145500/media-feature-pack-list-for-windows-n-editions

Windows 7 series: https://www.microsoft.com/en-us/download/details.aspx?id=16546

If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation.

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
4. Steam will verify the game's files - this process may take several minutes.
   
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

If you still experience visual / audio-related issues or crashes, please provide the detailed information below.

A) Your System Specs

1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
7) Anti-virus software name and version
8) Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers)
9) HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
10) Your region (continent and/or country)

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report.

To create a DxDiag report:

1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R." (Either method works in Windows 7, 8, 8.1, and 10.)
   
2. Type "dxdiag" (with or without quotes) into the box that comes up.
   
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

C) Give as many details about your issue as possible

Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:

• Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)?
  
• Where and when did the issue occur?
  
• What were the character(s) doing when this issue occurred?
  
• Did the issue resolve itself when you rebooted the game?
  
• Please also attach any screenshots or video of your issue, preferably via a Dropbox[www.dropbox.com], Google Drive[www.google.com], or OneDrive[www.onedrive.live.com] link.

D) Detailed reproduction steps, if consistently reproducible

The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated.

Thank you for your patience and support!

Best Regards,

Capcom Customer Support

Please note that this thread is only for posting issues with the game and specifications for Phoenix Wright: Ace Attorney Trilogy; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.

[unpajaro]

Publicado originalmente por Kryzz:

Publicado originalmente por unpajaro:

oh my god you are right!!! i can play it finally!! but would it save my achievments in offline mode? or my saves? 🥲

when i go back online it uploads to save cloud successfully (confirmed by checking help -> support -> data related to my account -> steam cloud -> phoenix wright. the date is updated).

you can earn achievements but the timestamp will be whatever time you start the game up again online, so you may end up with multiple with the same timestamp unless you do that after every achievement that pops.

i think you can just put steam back in online mode after getting past that initial load and it should be fine?

oh, right!! i didn't think about doing that xD thank you so much again!!! but i still dont know why it got stuck in the first place, i hope they fix it 🤔🤔🤔🤔

[Guigeek22]

Publicado originalmente por DarkFrost:

I'm getting stuck at the loading screen where it says "loading content" and can't get the game to start. Please help.

Bonjour j'ai le même problème. j'ai verifié les fichier et réinstallé le jeu mais j'ai le méme problème lors que le jeu marchais très bien jusque là

[zizounai]

J'ai ce problème également, le jeu ne démarre pas lorsque je clique sur "enter" ou A sur la manette... Tout fonctionnait bien jusqu'à aujourd'hui.
I have the same issue, the game doesn't start when I click on "enter" or A on the keypad.
Everything worked ok until today.

Ordinateur :
Fabriqué par : System manufacturer
Modèle : System Product Name
Type : ordinateur de bureau
Écran tactile détecté
Processeur :
CPU fabriqué par : GenuineIntel
Marque du processeur : Intel(R) Core(TM) i7-9700KF CPU @ 3.60GHz
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AVX2 : pris en charge
AVX512F : non pris en charge
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AVX512ER : non pris en charge
AVX512CD : non pris en charge
AVX512VNNI : non pris en charge
SHA : non pris en charge
CMPXCHG16B : pris en charge
LAHF/SAHF : pris en charge
PrefetchW : non pris en charge
BMI1 : pris en charge
BMI2 : pris en charge
F16C : pris en charge
FMA : pris en charge
Version du système d'exploitation :
Windows 10 (64 bits)
NTFS : pris en charge
Codes fournisseur crypto : pris en charge 311 0x0 0x0 0x0
Informations du client :
Version : 1738026274
Navigateur — accélération matérielle : activé
Navigateur — Canvas : activé
Navigateur — Canvas out-of-process rasterization : activé
Navigateur — Direct Rendering Display Compositor : désactivé
Navigateur — Compositing : activé
Navigateur — Multiple Raster Threads : activé
Navigateur — OpenGL : activé
Navigateur — Rasterization : activé
Navigateur — Raw Draw : désactivé
Navigateur — Skia Graphite : désactivé
Navigateur — Video Decode : activé
Navigateur — Video Encode : activé
Navigateur — Vulkan : désactivé
Navigateur — WebGL : activé
Navigateur — WebGL2 : activé
Navigateur — WebGPU : activé
Navigateur — WebNN : désactivé
Carte graphique :
Pilote : NVIDIA GeForce RTX 2070
Nom du pilote DirectX : nvldumd.dll
Version du pilote : 32.0.15.6109
Version du pilote DirectX : 32.0.15.6109
Date du pilote : 5/9/2024
Profondeur de couleur du bureau : 32 bits par pixel
Taux de rafraichissement du moniteur : 60 Hz
Carte DirectX : NVIDIA GeForce RTX 2070
ID fabricant : 0x10de
ID périphérique : 0x1f02
Révision : 0xa1
Nombre de moniteurs : 1
Nombre de cartes vidéos logiques : 1
Aucun SLI ou Crossfire détecté
Résolution de l'écran principal : 1920 x 1080
Résolution du bureau : 1920 x 1080
Taille de l'écran principal : 23.54" x 13.23" (26.97" diag), 59.8cm x 33.6cm (68.5cm diag)
Bus principal : PCI Express 16x
Mémoire vidéo principale : 8191 Mo
Modes MSAA pris en charge : 2x 4x 8x
Carte son :
Périphérique audio : Haut-parleurs (Realtek(R) Audio
Mémoire :
RAM : 32683 Mo
Matériel de VR :
Casque VR : aucun détecté
Divers :
Langue de l'interface : Français
Type de support : DVD
Espace disque total disponible : 8822310 Mo
Plus grand bloc disponible sur le disque dur : 1890202 Mo
Date de l'installation du SE : nov. 16 2021
Contrôleur détecté : Xbox 360 Controller
Hachage de l'adresse MAC : 57d8bc6204d0233cd1353e1503e49c0a5ebcee5b
Espace disque :
Hachage du numéro de série du disque : 1a521fb2
Nombre de SSD : 1
Taille du ou des SSD : 250G
Nombre de disques durs : 4
Taille du ou des disques durs : 4000G,3000G,1000G,1000G
Nombre de médias amovibles : 0

[zizounai]

I just disconnected my account from Steam cloud and now the game starts.