The game does not start, black screen and it closes.

[JuanNextGen]

Notebook Acer Nitro 5:

Processor Type Core i7
Processor Model i7-7700HQ
Processor Speed 2.80 GHz
Processor Core (Quad-core)
Graphics Controller Model GeForce® GTX 1050 Ti
Graphics Memory Capacity Up to 4 GB
Graphics Memory Technology GDDR5
Standard Memory 8 GB
Total Hard Drive Capacity 1 TB
Free space 800 GB

[KingDeDeDe]

I'm getting the exact same issue. Black screen and then it closes a few seconds afterwards. Went so far as to reinstall Windows entirely and still getting the problem. Very frustrating.

i7 4790k
16GB RAM
GTX 970

[KingDeDeDe]

Event viewer isn't particularly enlightening either:

Faulting application name: GameApp_PcDx11_x64Final.exe, version: 0.0.0.0, time stamp: 0x5cdc9131
Faulting module name: GameApp_PcDx11_x64Final.exe, version: 0.0.0.0, time stamp: 0x5cdc9131
Exception code: 0xc0000005
Fault offset: 0x000000000d3e4cda
Faulting process ID: 0x2a50
Faulting application start time: 0x01d5126742a81964
Faulting application path: E:\Program Files\SteamLibrary\steamapps\common\Team Sonic Racing\GameApp_PcDx11_x64Final.exe
Faulting module path: E:\Program Files\SteamLibrary\steamapps\common\Team Sonic Racing\GameApp_PcDx11_x64Final.exe
Report ID: 792ed269-e691-4367-b21e-02ebb76f91e7
Faulting package full name:
Faulting package-relative application ID:

[cheesyboi]

getting same issue. thought it was my specs but guess not.

[KingDeDeDe]

Hey Cheesyboi, seen your posts elsewhere while searching around trying to solve this. People have been incorrectly telling you your CPU is the problem. It's not. A 2500k should be fine. We're coming across some weird software issue here that I hope someone can solve for us.

[JuanNextGen]

I really don't know what the problem is, the laptop is practically new.

[cheesyboi]

Originally posted by Christian King-DeDe.De:

Hey Cheesyboi, seen your posts elsewhere while searching around trying to solve this. People have been incorrectly telling you your CPU is the problem. It's not. A 2500k should be fine. We're coming across some weird software issue here that I hope someone can solve for us.

idk what to do, please get in contact with me if you find anything :(

[KingDeDeDe]

I have the slight teeny tiny feeling this is related to Windows 10 version 1903.

It's very new so only a small percentage of PCs will have updated to it so far. However people are reporting issues running some (but not all) Steam games when running it.

Got a feeling that's the problem, but still looking into it and if anyone else knows better I'll be happy to hear it.

[KingDeDeDe]

Can both of you please type "About your PC" into the Windows search and let me know which Windows version it says you're running (under Windows specifications)?

[cheesyboi]

Originally posted by Christian King-DeDe.De:

Can both of you please type "About your PC" into the Windows search and let me know which Windows version it says you're running (under Windows specifications)?

Edition: Windows 10
Version: 1809
Installed on: 22/05/19
OS Build: 17763.529

I updated literally 2 days ago.

[KingDeDeDe]

Ahh okay, thanks. That kills my theory that it was the Windows version lol

[cheesyboi]

Originally posted by Christian King-DeDe.De:

Ahh okay, thanks. That kills my theory that it was the Windows version lol

how do you have a higher windows version than me tho, i updated 2 days ago and cant update again

[KingDeDeDe]

They roll out updates gradually, when I reinstalled Windows I assume I forced it.

[cheesyboi]

Originally posted by Christian King-DeDe.De:

They roll out updates gradually, when I reinstalled Windows I assume I forced it.

did you reinstall recently? i reinstalled 2 days ago with that update actually. hmm...

[Crashed]

Try forcing the use of the NVIDIA graphics processor - https://nvidia.custhelp.com/app/answers/detail/a_id/2615/~/how-do-i-customize-optimus-profiles-and-settings/

[KingDeDeDe]

To anyone that reads this, both myself and Cheesyboi have been DMing and we've managed to both get this working by installing All Stars Racing (the original), launching it, closing it, and then opening Team Sonic Racing.

It might be that you just need to install .Net 3.5 to play Team Sonic Racing as that's what All Stars Racing's installer forces you to do.