Tech Support: Error Unknown

Tech Support: Error Unknown

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aeeu May 12, 2019 @ 12:49pm
Pink Screen Issue
I've just bought the game today, and when I went to load it up, it just shows a pink screen. Can anyone help?
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Showing 1-15 of 19 comments
Dragon Slumber  [developer] May 13, 2019 @ 10:52am 
Hey there,

Can you provide a screenshot? I've never really seen that. Thanks.
Jimm May 13, 2019 @ 2:00pm 
Hi Have the same pink screen problem too. You can hear some sound in the back ground but the screen is just bright pink.
aeeu May 13, 2019 @ 3:47pm 
I can click the things and hear music but can't actually see anything other than the Pink Screen
Dragon Slumber  [developer] May 13, 2019 @ 3:58pm 
Ok, that's very weird. Is this a recent issue (since updating) or did you have the issue before? When did you purchase the game? Also, have you tried updating your graphics card drivers? It may help, maybe it's the overlay I use on the camera.
Jimm May 14, 2019 @ 12:03am 
In my case in works fine on windows but it's on my Mac that it has this problem.
Dragon Slumber  [developer] May 14, 2019 @ 12:00pm 
Ok, that's an interesting clue. I know the game's been tested on Macs, I assume all of your drivers are up to date and what not? Is this a recent purchase? Which version of the operating system are you using? Thanks.
aeeu May 14, 2019 @ 5:13pm 
I bought it Saturday. The Version im using is 10.11.6 for the Mac OS X El Capitan
Last edited by aeeu; May 14, 2019 @ 5:14pm
Dragon Slumber  [developer] May 15, 2019 @ 8:11am 
Alright, I've done some research and am trying something for this. On Steam, go to the properties of Tech Support, and in the Betas section, use the password "macosxtest1234". This removes the screen overlay I have by default and should solve the issue for now. Let me know if this solves it, thanks.
Jimm May 15, 2019 @ 2:52pm 
Sorry, this did not work for me. I am still getting the pink screen.
Dragon Slumber  [developer] May 16, 2019 @ 11:31am 
That's really unfortunate. I really don't know how to solve this one sorry. I get the feeling that upgrading the unity version would solve it, but I've tried before for another issue and it's not really feasable, the game just breaks down entirely. I haven't seen a lot of other references to this, except that it seems to be specific to your OSX version and my Unity version.
aeeu May 20, 2019 @ 3:28pm 
Alright, I'll try the properties thing and see but if not thanks for trying to help anyway.
Dragon Slumber  [developer] May 21, 2019 @ 2:06am 
Thanks, please let me know if you find a solution, maybe it'll give me an idea of something I could do myself. Really sorry about this.
aeeu May 26, 2019 @ 5:16pm 
Sorry for not replying right away, I had tried everything, but it has something to do with my specs. Since its Mac, i can't change them. Thanks for trying to help me anyways
Dragon Slumber  [developer] May 28, 2019 @ 11:47am 
Originally posted by 吃我的狗:
Sorry for not replying right away, I had tried everything, but it has something to do with my specs. Since its Mac, i can't change them. Thanks for trying to help me anyways

Really sorry about this :(
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