Game stuck loading

[brescol]

I just got the opportunity since the patch to play tonight and the game is stuck on the loading screen. I mean the tips keep scrolling by, and that's cool and all.. but. I'd like to play the game. I tried rebooting everything. I uninstalled, reinstalled. I have been waiting for almost 40 minutes now. Whatever is loading better be great.
Any help would be appreciated.

[Moki the Mixer]

Hi Brescol, I have had exactly the same problem for the last two days, uninstalled, reinstalled, with no luck.

I could play on a laptop using the cloud save but couldn't get past the loading screen (with the scrolling screen tips) on my other computer.

I ended up uninstalling then deleting the entire Gloomhaven settings folder (that isn't removed when you uninstall) Users/username/Appdata/LocalLow/FlamingFowlStudios/Gloomhaven and then reinstalling.

I then loaded from the Cloud (so if you don't have the save on the Cloud make sure you back it up) and everything is back to normal.

Hope this helps.

[brescol]

Originally posted by Moki the Mixer:

Hi Brescol, I have had exactly the same problem for the last two days, uninstalled, reinstalled, with no luck.

I could play on a laptop using the cloud save but couldn't get past the loading screen (with the scrolling screen tips) on my other computer.

I ended up uninstalling then deleting the entire Gloomhaven settings folder (that isn't removed when you uninstall) Users/username/Appdata/LocalLow/FlamingFowlStudios/Gloomhaven and then reinstalling.

I then loaded from the Cloud (so if you don't have the save on the Cloud make sure you back it up) and everything is back to normal.

Hope this helps.

I did this too. No luck. thanks for the assist though.

[Hootchie]

Same issue here. Please fix this.

[happyspinningdagger]

I have the same problem, have tried most of the above fixes. I don't have time for this!

[Marik]

Same problem. Tried uninstalling and deleting all files, stuck on initial loading screen.

[Brynnvincible]

It would be very helpful if some of you could log a bug on trello including the log files so we can look into the issue.

Please read these instructions for submitting a bug report:
1. Take a screenshot - make sure to include the build number
2. Exit to the main menu or quit the game at the time of the bug before the round ends.
3. Grab save files & log files
4. Open Trello and write a bug report

Saves are located:
C:\Users\YourName\AppData\LocalLow\FlamingFowlStudios\Gloomhaven\GloomSaves\Guildmaster\Guildmaster_PartyName
Zip this entire folder if possible.

Logs need to be copied before the next time you run the game but preferably at the time of bug. They are found at:
C:\Users\YourName\AppData\LocalLow\FlamingFowlStudios\Gloomhaven\
Please include all the .log files found here. There are 4 files.

If on multiplayer, add your bug report to the new issues multiplayer column. Otherwise, add to new issues.

Trello Page: https://trello.com/invite/b/ll6Ohzaj/a2ab237eb11beaed03bc83335455b88b/gloomhaven-open-beta-bugs

[brescol]

Thank you Brynnvincible. I logged on to the Trello and found someone with my similar issue. I tried a workaround solution there and I was able to get the game to start up again.
For those who are having similar issues... let me copy the workaround you only have to do once.

---

Originally posted by ant reeve on trello site:

Hey, Code have just gotten back to me, apparently it is an issue with creating a cloud save on one PC then attempting to launch the game on another, we are currently investigatiung whether this was caused by a change made by us or made by Steam to the cloud save system....

...The fix is to run the game as admin:

Right click game in steam library > Properties > Local Files > Select 'Browse' local files > Right click the "gh.exe' (Gloomhaven executable) > Run as Admin

You should only have to do this once then it should work correctly.

[Milk Shakespeare]

Originally posted by brescol:

Thank you Brynnvincible. I logged on to the Trello and found someone with my similar issue. I tried a workaround solution there and I was able to get the game to start up again.
For those who are having similar issues... let me copy the workaround you only have to do once.

---

Originally posted by ant reeve on trello site:

Hey, Code have just gotten back to me, apparently it is an issue with creating a cloud save on one PC then attempting to launch the game on another, we are currently investigatiung whether this was caused by a change made by us or made by Steam to the cloud save system....

...The fix is to run the game as admin:

Right click game in steam library > Properties > Local Files > Select 'Browse' local files > Right click the "gh.exe' (Gloomhaven executable) > Run as Admin

You should only have to do this once then it should work correctly.

Fixed it for me as well, thanks.

[atlascesar]

Originally posted by brescol:

Thank you Brynnvincible. I logged on to the Trello and found someone with my similar issue. I tried a workaround solution there and I was able to get the game to start up again.
For those who are having similar issues... let me copy the workaround you only have to do once.

---

Originally posted by ant reeve on trello site:

Hey, Code have just gotten back to me, apparently it is an issue with creating a cloud save on one PC then attempting to launch the game on another, we are currently investigatiung whether this was caused by a change made by us or made by Steam to the cloud save system....

...The fix is to run the game as admin:

Right click game in steam library > Properties > Local Files > Select 'Browse' local files > Right click the "gh.exe' (Gloomhaven executable) > Run as Admin

You should only have to do this once then it should work correctly.

Absolute life-saver. This fixed it for me too.

[Edwards80]

I've just bought the game and this is happening for me. Tried running as admin and it still freezes on the loading screen

[Slow Dog]

The folks above have played before. Your issue is likely not theirs.

Have you tried waiting? It takes a long time to start first time, and crashes if you touch anything. Don't touch anything.

[Edwards80]

Thanks. Patience worked. Left it alone this time and made a coffee. Got back and it had loaded. Thanks

[nub2418]

I ran the game as admin and it fixed the problem for me.

[Artan]

NEEDLESS NECRO ALERT