Submit bug and contact support

[76561198355902138]

Hey there!


Gloomhaven being in Early Access, the game will constantly evolve through regular updates and content releases.
It also means that you may encounter a bug or two while playing and want to let us know !
Maybe you want to give us feedback on the latest update, or maybe you just need help ?

For all of that, you can contact us here: {LINK REMOVED}https://asmodee.helpshift.com/a/gloomhaven/


On there, you’ll find our FAQ that may answer some of your questions (note that it will evolve over time).
To reach us, just click the red “CONTACT US” button and fill the form to submit a ticket:



- In case of a bug report , adding error logs to your message would probably help us tremendously, we will let you know if we need those in our response.

- Your game logs, can be found:
C:\Users\USERNAME\AppData\LocalLow\FlamingFowlStudios\GloomHaven

- Your save game, can be found:
C:\Users\USERNAME\AppData\LocalLow\FlamingFowlStudios\GloomHaven\GloomSaves (AppData being a hidden folder, make sure to reveal it /!\)

- Screenshots or even better, recordings!


- If you just dealt with a crash, we will without a doubt make use of the crash log.
You can find the crash dump in C:\Users\USERNAME\AppData\LocalLow\FlamingFowlStudios\GloomHaven

Thanks in advance to everyone for your help and feedback: you help us make the best possible game for our players.

The Asmodee Digital support team

[Frozen Treats]

Eagle Eye Goggles and/or the Advantage system is broken. Just used Eagle Eye Goggles during a Fire Orbs attack. On a target 2 hexes away I somehow pulled the Miss card. No Curses in my deck.

Does Not Compute.

[Frozen Treats]

Order of operations is questionable. Cultist pulls a card:

Suffer 2 Damage
Summon Living Bones

Cultist has 1 hit point left. Cultist dies ... Living Bones is still summoned? Not sure if this is a bug, or if we've been playing the tabletop wrong for 2 years. In our understanding, text that is "large print" is sequential from top to bottom. If the Cultist dies on the first line, 2nd line doesn't happen. Not 100% sure if this is a bug tbh.

[MaDiGuAnA]

Spellweaver's ability to recover all discarded cards did not work. it burned that card and then forced me to long rest because i had no more cards and then forced me to burn another card to long rest

[avatar__007]

I haven't read through the thread so I apologize if this has been reported but:

Do a move action then interrupt it by choosing to use a potion or some other item, then undo all the actions. The hex that you're in when you interrupted the move will still be where your character is located, but your full move action is available to use again. Basically as long as you have an item you can infinitely move.

[demax51]

Originally posted by Frozen Treats:

Order of operations is questionable. Cultist pulls a card:

Suffer 2 Damage
Summon Living Bones

Cultist has 1 hit point left. Cultist dies ... Living Bones is still summoned? Not sure if this is a bug, or if we've been playing the tabletop wrong for 2 years. In our understanding, text that is "large print" is sequential from top to bottom. If the Cultist dies on the first line, 2nd line doesn't happen. Not 100% sure if this is a bug tbh.

In both the board game and the digital, he Cultist card is Summon THEN suffer damage, and is working appropriately. You’re thinking of the Ooze’s summoning card, which is suffer damage THEN summon.

[Sparrow]

Originally posted by Underlaw:

Bandit guard, when shield himself, dont stay until the next round. He shield himself and the shields gone on the same turn.

That's not how monster abilities work. Monsters abilities end at the end of the current round. Rulebook, top of page 32:

"Bonus abilities: Ability card bonuses are activated through actions only when the monster activates and are only active until the end of the round in which the card was drawn."

[Frozen Treats]

Originally posted by demax51:

Originally posted by Frozen Treats:

Order of operations is questionable. Cultist pulls a card:

Suffer 2 Damage
Summon Living Bones

Cultist has 1 hit point left. Cultist dies ... Living Bones is still summoned? Not sure if this is a bug, or if we've been playing the tabletop wrong for 2 years. In our understanding, text that is "large print" is sequential from top to bottom. If the Cultist dies on the first line, 2nd line doesn't happen. Not 100% sure if this is a bug tbh.

In both the board game and the digital, he Cultist card is Summon THEN suffer damage, and is working appropriately. You’re thinking of the Ooze’s summoning card, which is suffer damage THEN summon.

Ah-ha, right you are. So not a bug then.

My lame defense is that we've not actually fought Cultists for a very long time in our Campaign. Oozes, all too often. But now I do recall in the early scenarios we use to think it was tons of gross fun when a low HP cultist would do this - we imagined it as him cutting his own throat, and animating his own skeleton which would lurch out of his own body & slough off its meatbag. Good times.

[damonagus]

Brute's Trample ability seems to cause a bug of not being able to start moving through enemies sometimes. Sometimes it just says skip movement, and rapidly changes to "skip action"

Screenshot: https://steamcommunity.com/sharedfiles/filedetails/?id=1807483320

[xinlli]

BUG： when i choose how to taken damage,if i choose lost hand card but i don't want to,then i choose taken damage, game error.i lost my HP and system ask me choose which card i will lost,and i can;t choose anything.


RULE:short rest change rule???BG rule is end of turn not begin of turn

[Wunderforce]

Originally posted by IIGSII:

Bug: "Loot 2" getting blocked by an obstacle.

I think that might be as intended. In the rules it says loot abilities are "line of sight" so if an obstacle would block a ranged attack, it would also block your ability to loot.

[takers2]

bug, received 6 damage from an attack, clicked "burn a card", then changed my mind and clicked "loose 6 hp", I lost the HP, but the game is stuck wanting me to burn a card and confirm, if I click a card and hit confirm game freezed for a bit and then goes back to pick a card and confirm, over and over.

[Frozen Treats]

Originally posted by Wunderforce:

Originally posted by IIGSII:

Bug: "Loot 2" getting blocked by an obstacle.

I think that might be as intended. In the rules it says loot abilities are "line of sight" so if an obstacle would block a ranged attack, it would also block your ability to loot.

Obstacles in a room do not block LOS. Walls between rooms do. The tabletop rules are explicit about obstacles & objects inside rooms not blocking LOS.

[Merlindo]

Hi guys nice first installment of the game. Hit a bug after 3 hours of play had to quit a scenario when only 1 mob with 1 hp was left... when doing a move 3 action with my spellweaver going up 3 spaces it started running straight down into an infinite run had to quit scenario after 3 mins of running into space couldn't see map anymore had no way of stopping it.

[Rick James IA]

Originally posted by Sparrow:

Originally posted by Underlaw:

Bandit guard, when shield himself, dont stay until the next round. He shield himself and the shields gone on the same turn.

That's not how monster abilities work. Monsters abilities end at the end of the current round. Rulebook, top of page 32:

"Bonus abilities: Ability card bonuses are activated through actions only when the monster activates and are only active until the end of the round in which the card was drawn."

I think this post might mean that the ability remained past the end of the round. As Cragheart if I use my ability that gives all allies Shield 2 until the end of the round (Bottom of Unstable Upheaval), it is for some reason actually applied until the next time that the Cragheart acts, meaning I can get more benefit out of it than I am meant to have. It may also be the confusion is that some of the player abilities are broken and last longer than intended, which might lead to the conclusion that the monster abilities are the ones that are incorrect.

Originally posted by CC | Cocoviper:

Had a pretty weird bug
https://imgur.com/a/AUgFUO7

Had a card selected at 7 initiative and my character was set to 21 ....

This depends on the order you click the cards. You can choose when picking cards whether you want to go with the faster or slower initiative. There's not quite enough in the digital version yet that it will matter much most of the time, but in the full board game there are often huge benefits to intentionally going later in the turn than allies/enemies.

[Merlindo]

Originally posted by CC | Cocoviper:

Had a pretty weird bug
https://imgur.com/a/AUgFUO7

Had a card selected at 7 initiative and my character was set to 21 ....

first card you select will be your initiative not the lowest by default.