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Thanks for reaching out, you should be able to purchase Cole in the in-game store. It's important to run the game from witin the Steam library and also to ensure you have the Steam Overlay enabled.
If you're still unable to purchase him, please email us
support@sadpandastudios.com
Include your SPSID (located on the More screen in-game) and a description of this issue and one of our support staff will help you out.
~QA Panda
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now if I can stop having svens voice stop talking while I am on a different Charter think it might be a glitch or maybe reinstalling steam might of fixed it.