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Sorry to hear you've encountered this issue.
So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below:
- Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
- Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
- Copy the link to your post
Get back to us when you can.Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
Regards,
Team17 Support