Screen resolution problem

[egodsick]

Game starts off full screen but as soon as the patch notes appear the game then plays with a black border around the play area. Drivers are up to date and have checked file integrity and reinstalled. Never had this problem with the demo which led me to buy this.

[Team17_Assistance]

Greetings egodsick,

Sorry to hear that this is happening - would it be possible to see your system information so that we can try to help? To do this:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

Regards,

Team17 Support

[egodsick]

Here you go
https://jpst.it/2l5of

[Team17_Assist]

Hey egodsick,

Thanks for sharing that.
Everything looks up to date!

What resolution are you playing the game in?
Are you in fullscreen or windowed?

Do you have any steam parameters set up for launching the game? This would be in the properties General section. Right-click the game and select properties.

Could you also share a screenshot of how this looks?
To take a screenshot, please make sure, that you have Steam Overlay enabled in your game

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Check "Enable Steam Overlay while in-game"
   
4. Go to Library.
   
5. Right-click on the game title and select Properties.
   
6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.

In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screenshot on the forum (it should look something like "http...sharedfiles/filedetails/?id=...")

Get back to us when you can.

Regards,
Team17 Support.

[egodsick]

Good afternoon,

I am running full screen with a resolution of 1824x1014 (though changing that to something like 1080p makes no difference to the game screen). I have not added any launch properties for this game.
https://steamuserimages-a.akamaihd.net/ugc/1646591178516504732/34EE63200DF46905BD2FC5CEE4473DAD254F132C/
https://steamuserimages-a.akamaihd.net/ugc/1646591178516490550/6AEEF66B2DDA3404D043D460C4C562A0B8DAC533/
https://steamuserimages-a.akamaihd.net/ugc/1646591178516472677/C289CA23302E42378C715F9DE8619E02EBF7B845/
https://steamuserimages-a.akamaihd.net/ugc/1646591178516508124/77332BA5D0D9B4A03F268B8CD6E2946EF136158E/
https://steamuserimages-a.akamaihd.net/ugc/1646591178516502093/7895EA179C0D6AFE6782B211061AC061663754CB/

Thanks

[Team17_Assist]

Hi egodsick,

Thank you for sharing those.

If you change to windowed or borderless does the issue still occur?
Can you please check in your display settings, scale, and layout, and see whether this is 100% or 125%? Please try changing this also to see whether this changes anything.

Get back to us when you can.

Regards,
Team17 Support.

[egodsick]

Hi there,
Sorry for the late reply.
Windowed and borderless still give same issue,
Display settings was at 100%, changed to 125 but made no difference.

Kind regards

Jason

[Team17_Assist]

Hey egodsick,

Thank you for getting back to us.

Can you please try the following:

Open the NVIDIA control panel and select "Manage 3D settings" In the Global settings tab, scroll down to DSR settings.
Set to OFF.

Get back to us when you can.

Regards,
Team17 Support.

[egodsick]

Hi there,

Checked the settings and DSR is already set to off

[Team17_Assist]

Hey egodsick,

Thanks for trying that.

Can you please take a look through the following link and follow the steps to see whether any of them help with the issue?

https://windowsreport.com/black-bars-games-windows-10/

Regards,
Team17 Support.

[Ukunis]

Because you set it in pixel perfect.