Black screen when I launch the game

[StinvdBuurt]

So since the Stir of Dawn update I haven't been able to play blasphemous because everytime I launch the game, the screen just stays black. I have tried everything I could find online and of course all the usual stuff like running it on windowed, verifying the game files, reinstalling etc. If anyone found a solution for this problem or is awesome at fixing exactly stuff like this, please let me know because I REALLY... wanna play the new content. Thanks in advance

Specs: https://justpaste.it/5ozg6

[Broso]

The one thing you haven't done yet is provide the specs of your system.

[Team17_Assistance]

Greetings,

Sorry to hear that this is happening - would it be possible to see your system information so that we can try to help? To do this:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

Regards,

Team17 Support

[StinvdBuurt]

https://justpaste.it/5ozg6

[Team17_Assistance]

Greetings ,

Thanks for that - It looks like you are using a version of windows that may create issues when running videos/intros. Let's try installing the official Media Feature Pack from Microsoft and retest the game:

https://www.microsoft.com/en-us/software-download/mediafeaturepack


Regards,

Team17 Support

[Broso]

Originally posted by Team17_Assistance:

Greetings ,

Thanks for that - It looks like you are using a version of windows that may create issues when running videos/intros. Let's try installing the official Media Feature Pack from Microsoft and retest the game:

https://www.microsoft.com/en-us/software-download/mediafeaturepack


Regards,

Team17 Support

That won't work... The Media Feature Pack only exists for older Windows 10 versions, up to 1903 (including build numbers 18362.x).

As you can see from https://docs.microsoft.com/en-us/windows/release-information/ build 19041.x as OPs system is on, is much more recent, version 2004. There is no Media Feature Pack for that version as after version 1903 it has been included in all further updates by default.

[Natongo]

Originally posted by Broso:

Originally posted by Team17_Assistance:

Greetings ,

Thanks for that - It looks like you are using a version of windows that may create issues when running videos/intros. Let's try installing the official Media Feature Pack from Microsoft and retest the game:

https://www.microsoft.com/en-us/software-download/mediafeaturepack


Regards,

Team17 Support

That won't work... The Media Feature Pack only exists for older Windows 10 versions, up to 1903 (including build numbers 18362.x).

As you can see from https://docs.microsoft.com/en-us/windows/release-information/ build 19041.x as OPs system is on, is much more recent, version 2004. There is no Media Feature Pack for that version as after version 1903 it has been included in all further updates by default.

I'm getting the same problem, right after the start screen. Any updates?

[StinvdBuurt]

So it was indeed a windows media feature pack problem. Or atleast I think it was. So my windows is rigged :) so it's a really unusual version of windows (2004 edition of windows 10 pro N).

I wanted to play a gameboy game on my pc but the sound was lacking. Apparently windows media feature pack wasn't automatically installed on my pc. It took me a long time to figure out that you will need a specific version of windows media feature pack in order for it to work (so in my case the 2004 edition).

So I had made a routine out of randomly booting up blasphemous to see if it miraculously started working again. So the day after I fixed the media pack stuff I launched Blasphemous and it worked!!! So that's probably it.

Figure out what edition of windows you have, install the correct media feature pack, install it and pray to god that the game works again. Good luck dude

[Team17_Assistance]

Greetings bluenatohexa,

- would it be possible to see your system information so that we can try to help? To do this:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

Regards,

Team17 Support

[Natongo]

Originally posted by Team17_Assistance:

Greetings bluenatohexa,

- would it be possible to see your system information so that we can try to help? To do this:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

Regards,

Team17 Support

https://drive.google.com/file/d/1SxSKuDHd9HY5OKgl0pPEzs4Vb2aOpIu1/view?usp=sharing

(Just paste it would freeze when I paste the text. Text uploader has a limit of 60000 characters. Free text host it's down.)

[Team17_Assist]

Hi bluenatohexa,

Thanks for sharing that with us.

Your system all looks up to date, however, we can see the following crashing:
OverwolfUpdater.exe

Could you please try uninstalling this software and then test the game again?

Get back to us when you can.

Regards,
Team17 Support.

[Rath]

Hi team17, i have the same problem. I bought the game because the demo works, but the full game dont. ¿Can you help me with these diagnosis?

https://justpaste.it/24rnj

Thank you!

[Team17_Assistance]

Greetings,

It looks like you are using a version of windows that may create issues when running videos/intros. 

But the good news is that installing the official Media Feature Pack from Microsoft may fix that problem.

To do this please go to this page and follow the instructions:
https://www.microsoft.com/en-us/software-download/mediafeaturepack

If the issue still persists, then please open your system settings and try to add the Media Feature Pack manually:

Navigate to Settings > Apps > Apps and features > Optional features > Add a feature, and then locate Media Feature Pack in the list of available optional features.

Note: Although you are not prompted to restart your computer, you must restart in order to successfully complete the installation of the Media Feature Pack.

Regards,

Team17 Support

[Rath]

Ty, it works well

[jorrnijivanshi]

Hi, Team17

I have a problem with the screen black on the Blasphemousm, but i couldn`t been able to play the Blaphemous. I await your answers. Thank you sir Team17.

https://justpaste.it/6i8ep

[Team17_Assistance]

Greetings saul1990t.m,

You should be able to fix your issue by installing the official Media Feature Pack from Microsoft may fix that problem.

To do this please go to this page and follow the instructions:
https://www.microsoft.com/en-us/software-download/mediafeaturepack

If the issue still persists, then please open your system settings and try to add the Media Feature Pack manually:

Navigate to Settings > Apps > Apps and features > Optional features > Add a feature, and then locate Media Feature Pack in the list of available optional features.

Note: Although you are not prompted to restart your computer, you must restart in order to successfully complete the installation of the Media Feature Pack.

Regards,

Team17 Support