Encounter issues? Help us fix them!

[Lanf Grandje]

Greetings, pilots, and welcome to War Robots!
If you've encountered any problems, there are a couple of things you can try first

Update your drivers. Fresh drivers — good drivers!

Steam provides an easy way of doing that:

• Open a "Steam" menu.
  
• Click on "Update nVidia / AMD video drivers" (depends on GPU vendor).
  
• Click on "Install Now" if your driver is out of date.
  
• You might be taken to a website that provides drivers to download. Just follow the instructions on a website then.

Sometimes your drivers are auto-updated. In this case, you won't see this item in the menu.

Restart your computer and try running the game again. Classic.

Sometimes running the game right after installation disturbs anti-virus software or other security measures. Restarting might help.

Disable any software that creates in-game overlays (like Discord).

Some chat clients like Discord inject their code into the game and force it to be unstable. Disabling such software might help the game. If this is the case for you — let us know.

Check available disk space on system drive

War Robots Steam requires up to 50Mb of disk space on system drive. It does not depend on where you install the game. Make sure you have enough free space on your HDD/SSD.

Don't forget to use our "Help" section[pixonic.helpshift.com]

You can also access it through the game, Menu > Report an error

* * *

If nothing else works, write to us.

Report your issue to [e-mail]

Make sure you specify your PlayerID (when available) which you can find in game's menu. Click on it to copy it to the clipboard.

We would also appreciate:

• Screenshots in case of graphics issues
  
• System information from menu item "Help -> System Information".

Good luck and see you on the battlefield!

[ULTRA VIOLET ALIEN]

and the UPDATE: YES ♥♥♥♥ LIKE ALWAYS game not running / crashing / graphic bugs,....

ALWAYS THE SAME ♥♥♥♥!!!!! PIXONIC DEVS LEARN HOW TO UPDATE RIGHT what for ♥♥♥♥ you do always? DO YOU EVER MAKE TEST befor bring out updates??? BECAUSE it looks not so

[76561198831752215]

my robots move like a ♥♥♥♥♥♥♥ . pls fix it

[skykat_1]

You REALLY need a way for Steam Users' AND Facebook Gameroom Users' to send you all of the War Robots Crash Reports.
The Game was working just fine until the "Update" on March 14, 2019 and now it just "Freezes"/ Crash. Really frustrating and not a very good "Review" for it.

[skykat_1]

Game will "Launch" on My Windows 10 PC but not My Windows 8.1 LapTop; however, I cannot Change Bots nor Upgrade Anything. UU#

[Lawn-Mower]

Цитата допису skykat_1:

Game will "Launch" on My Windows 10 PC but not My Windows 8.1 LapTop; however, I cannot Change Bots nor Upgrade Anything. UU#

Try adjusting the resolution settings - ensure it's the same as your desktop and full screen. Might help the bug preventing you from acessing bots/doing upgrades.

[skykat_1]

Цитата допису Lawn-Mower:

Цитата допису skykat_1:

Game will "Launch" on My Windows 10 PC but not My Windows 8.1 LapTop; however, I cannot Change Bots nor Upgrade Anything. UU#

Try adjusting the resolution settings - ensure it's the same as your desktop and full screen. Might help the bug preventing you from acessing bots/doing upgrades.

The Game was working just fine on the LapTop; until, the March 14, 2019 "Update".
Already tried changing the Resolution of the LapTop to the Computers' HD Monitor by deactivating the LapTops' Built-in Display and still got nothing.
The Computer's HD Monitor Resolution is already set at 1920x1080, which is Full Screen.

[SONAR]

It started 3 days ago (on 19/03/2019) the game freezes and I lose points. I do not have Game Crash Reports , and my graphics card sometimes reboots .
I'm playing on STEAM

[76561198831752215]

Are steam tehnical suport have somethig to say too as steam players. Are you working on this problem . i send imail on your steam tech.suport i dont give any answer.

[76561198173210569]

"and my graphics card sometimes reboots "
SONAR...check temperature of your video card, change termal paste of your video card and clean colling fan and radiator.
You can do this to your proc too.

[SONAR]

I still have a problem with the game

[76561198173210569]

since update today the game will no longer launch and i get this error message

Switching to resolution 1920x1057 failed, trying lower one
All resolution switches have failed
Screen: could not switch resolution (1920x1057 fs=0 hz=0)

have tried getting the game to start up with various different resolutions from the steam option
all to no avail,

any help much appreciated



i've managed to fix problem.

Goto steam library where game is and right click on warrobots.exe goto properties
then compatibility then run the compatibility troubleshooter
this got the game running so i could reset the gfx options from windows to full screen
and quit out and save and seems to have fixed it trying to run in a weird resolution.
Editat ultima dată de Nadge; 15 mart. @ 14:43

[Myrault]

Is it long time queue is normal on steam version? Q seems too long to handle

[76561198173210569]

Цитата допису Ozorezan:

Is it long time queue is normal on steam version? Q seems too long to handle

Player base is low....and take longer time to find players to fill that fight. After last update some players can't paly.
"Q seems too long to handle"...y don't understand the problem. Lag or to long time to wait before you can use?

[76561198173210569]

307 ppl play at this post time

[Dread Wyvern]

Since update to 4.8, clicking on "To Battle" causes WR to crash. Have been unable to play a single game since update. (Steam WR files have been verified by Steam and say correct.)
From the error log on my PC (C:\Users\<name>\AppData\LocalLow\Pixonic\War Robots Steam\Crashes):
"UnityPlayer.dll caused an Access Violation (0xc0000005)
in module UnityPlayer.dll at 0023:621f0fae."
and
"Write to location 00000000 caused an access violation."