Mouse not working

[dw.rob]

Running on Windows 10, I open the game and then the mouse stops working on the menu screen, and the cursor sometimes appears in the top corner, but cannot be moved.
Mouse works fine outside of the game and works fine in another game (first responders 911)
Any help? Thank you

[Powerkasaya]

I have the same problem too :(

[AgentWilkins]

I have the same Problem. Mouse not working, cursor being flicker, pretty much what you guys have.

[SixteenTonsEntertainment]

This issue might be caused by Windows 10 trying to display some mouse effects, that were not there, when EMERGENCY 3 was originally released. To alleviate that, you can go to your PC's Control Panel - Mouse options and make sure you are using the default settings. If that still dows not help, disable additional mouse effects. The most likely culprit would be "pointer trails".

[Powerkasaya]

I solved the problem, i chance "3D settings" of NVIDIA Control panel and the mouse work perfect.

I found this in the support web:

NVIDIA
Add EMERGENCY as a in the NVIDIA Control Panel options under "3D Settings" - "Program Settings" and enable "Use High-Performance GPU" as the preferred device.


You can visit the web support to solve more problems: https://world-of-emergency.com/support

I hope it works like me and can you play this exciting game, good luck

[trixster75]

Originally posted by SixteenTonsEntertainment:

This issue might be caused by Windows 10 trying to display some mouse effects, that were not there, when EMERGENCY 3 was originally released. To alleviate that, you can go to your PC's Control Panel - Mouse options and make sure you are using the default settings. If that still dows not help, disable additional mouse effects. The most likely culprit would be "pointer trails".

I tried what you said, and changed my mouse settings to the default settings, and no pionter trails. the sound is still choppy and if I move the mouse a slight bit it moves way too much. please help me figur this out

[SixteenTonsEntertainment]

@trixster75
If you are using a modern mouse with extremely high and adjustable DPI you can try to lower the DPI, to make the mouse behave.

Choppy sound can have a number of causes. In this general sense we can only recommend to make sure that all the drivers are up to date. You can always contact us at [e-mail] with details of your system.

[STC Continuum]

I'm experiencing a problem where the game loads, but the in-game cursor does not move. Instead, the regular desk-top cursor is the one that moves when I move the mouse. I cannot click on anything in the game and cannot open the options menu.

[SixteenTonsEntertainment]

The first and easiest thing to try in this case would be to switch between windowed mode and fullscreen with ALT+ENTER, to see if this resolves the issue.

[STC Continuum]

It did fix it! Thank you!

[ZERGeich]

Originally posted by SixteenTonsEntertainment:

The first and easiest thing to try in this case would be to switch between windowed mode and fullscreen with ALT+ENTER, to see if this resolves the issue.

I have same problem.
Game run on Win10 on ASUS X502C.
Very slow interface. Mouse was cured by edit config and change setting "ui_hardwarecursor" to 1. But buttons on main menu slow react on click. Also Alt+Enter don't switch between FullScreen and Windowed Mode. And option in cfg "r_fullscreen" wan't change.
Any fixes?

[SixteenTonsEntertainment]

How do the slowly reacting buttons work? Are you unable to click them at all? Or is there merely a delay? If so, how long approximately? And are you also experiencing input delay in-game or only in the main menu?

[ZERGeich]

Originally posted by SixteenTonsEntertainment:

How do the slowly reacting buttons work? Are you unable to click them at all? Or is there merely a delay? If so, how long approximately? And are you also experiencing input delay in-game or only in the main menu?

About 5-10 seconds from mouse over button - it's highlighting, then I press a mouse key and hold it by 5-10 seconds. Then release - and button send me to selected menu.
I'm afraid to run the game with such brakes in the menu.

[ZERGeich]

Originally posted by SixteenTonsEntertainment:

How do the slowly reacting buttons work? Are you unable to click them at all? Or is there merely a delay? If so, how long approximately? And are you also experiencing input delay in-game or only in the main menu?

I run freeplay. In game - same brakes. Can't play.

[SixteenTonsEntertainment]

Could you send more details about your system to [e-mail].

The simplest way to get information about your hardware to us is dxdiag.
Open the Windows program search or simply press the "Windows" key and type in "dxdiag" and open dxdiag.
Click "Save all information..." and send us the created .txt file.

[ZERGeich]

Originally posted by SixteenTonsEntertainment:

Could you send more details about your system to [e-mail].

The simplest way to get information about your hardware to us is dxdiag.
Open the Windows program search or simply press the "Windows" key and type in "dxdiag" and open dxdiag.
Click "Save all information..." and send us the created .txt file.

Sended.