WHEA_UNCORRECTABLE_ERROR (124) please help me

[mohammed2935]

I got this error while playing the game for almost one hour in sli. Am I the only one? is this game stable?

gigabyte z87c oc force
i7 4790k
32gb ram
2x titan x pascal 2016
psu AX1500i

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffdd0f8d499028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: SOTTR.exe

CURRENT_IRQL: f

STACK_TEXT:
fffff802`66a77988 fffff802`64a45567 : 00000000`00000124 00000000`00000000 ffffdd0f`8d499028 00000000`bf800000 : nt!KeBugCheckEx
fffff802`66a77990 fffff80f`898a146b : ffffdd0f`8d499028 ffffdd0f`81e1e640 ffffdd0f`81e1e640 ffffdd0f`81e1e640 : hal!HalBugCheckSystem+0xd7
fffff802`66a779d0 fffff802`6433121e : ffffdd0f`8d499028 00000000`00000000 ffffdd0f`81e1e640 ffffdd0f`81e1e640 : PSHED!PshedBugCheckSystem+0xb
fffff802`66a77a00 fffff802`64a46e59 : 00000000`00000728 00000000`00000000 00000000`00000000 00000000`00000000 : nt!WheaReportHwError+0x25e
fffff802`66a77a60 fffff802`64a471de : 00000000`00000010 ffffdd0f`81e1e690 fffff802`66a77c08 00000000`00000000 : hal!HalpMcaReportError+0x5d
fffff802`66a77bb0 fffff802`64a470ba : ffffdd0f`812b4b60 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xf2
fffff802`66a77c00 fffff802`64a47324 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xda
fffff802`66a77c40 fffff802`64a4659c : 00000000`00000000 fffff802`66a77ed0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xd4
fffff802`66a77c70 fffff802`64a475c7 : ffffdd0f`812b4b60 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpHandleMachineCheck+0x5c
fffff802`66a77ca0 fffff802`6429ed1b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x37
fffff802`66a77cd0 fffff802`641d187a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0xb
fffff802`66a77d00 fffff802`641d1560 : fffff802`00000000 fffff802`641d149d ffffdd0f`8d6ce080 00000000`00000000 : nt!KxMcheckAbort+0x7a
fffff802`66a77e40 fffff802`640d6d37 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x260
ffff8d0e`d60d6860 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSwapThread+0x1b7


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE

Followup: MachineOwner
---------

[󠀡󠀡󠀡⁧⁧the.jester]

It's your system that isn't stable here and not the game. That error indicates it's a potential serious hardware fault (it's possible though it could be a bad driver).

First of all, can your PSU actually supply enough power to run those two Titans you have installed?

If it's crashing like this after an hour of play everytime, make sure that your CPU and GPU's are not overheating - check the air flow inside - the game is very very demanding and will push your hardware, especially that CPU. If you have overclocked, revert back to factory speeds.

I would also recommend running something like memtest to ensure your memory is ok.

There is the possibility it is a bad driver, I would recommend uninstalling the nVidia driver completely using DDU to remove and trace of it, and then re-install it.

Also, what version of windows are you using? The game only supports multi GPUs in DirectX 12, and doesn't have SLI support (DirectX 11), if you are somehow forcing SLI in directX11, I would recommend you stop.

[cyber_flame]

First check your PSU. If that is OK then check your overclocking. WHEA error occurs When processor overheating. Check both, Hope your problem may solve.

[mohammed2935]

Originally posted by the.jester:

It's your system that isn't stable here and not the game. That error indicates it's a potential serious hardware fault (it's possible though it could be a bad driver).

First of all, can your PSU actually supply enough power to run those two Titans you have installed?

If it's crashing like this after an hour of play everytime, make sure that your CPU and GPU's are not overheating - check the air flow inside - the game is very very demanding and will push your hardware, especially that CPU. If you have overclocked, revert back to factory speeds.

I would also recommend running something like memtest to ensure your memory is ok.

There is the possibility it is a bad driver, I would recommend uninstalling the nVidia driver completely using DDU to remove and trace of it, and then re-install it.

Also, what version of windows are you using? The game only supports multi GPUs in DirectX 12, and doesn't have SLI support (DirectX 11), if you are somehow forcing SLI in directX11, I would recommend you stop.

I using windows 10 october update 2018 and I am not overclocking, everything in my gigabyte z87x oc force is set on AUTO. Maybe the motherboard is overclocking automatically, I dont know how to disable it. I only sat this game on highest and I didnt force directx 11. the psu is fine I guess.