Launcher not opening

[Itchikoy]

anyone have issues that the launcher is not opening? when you click play it will say "preparing to launch" then nothing happens. it was working fine last week.

[Sam]

Ok, something has changed, either with your rig or the game.
Please go ahead and verify your game's files through Steam. If any are missing (and this looks as if there might be something missing) Steam will automatically download and install that missing file(s).
You'll also need to post your Steam specs here. Open Steam, click Help in the upper left corner of the Steam page, click System Information. Copy and paste that information here.
Once you've verified and posted your specs, someone will come along here to help you further.

[Itchikoy]

game already verified.

Computer Information:
Manufacturer: Acer
Model: Nitro AN515-55
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz
CPU Family: 0x6
CPU Model: 0xa5
CPU Stepping: 0x2
CPU Type: 0x0
Speed: 2496 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1650 Ti
DirectX Driver Name: nvldumd.dll
Driver Version: 27.21.14.5206
DirectX Driver Version: 27.21.14.5206
Driver Date: 8 12 2020
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 120 Hz
DirectX Card: NVIDIA GeForce GTX 1650 Ti
VendorID: 0x10de
DeviceID: 0x1f95
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.60" (15.51" diag)
34.4cm x 19.3cm (39.4cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 4095 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (3- SteelSeries Arctis

Memory:
RAM: 8023 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 1196916 Mb
Largest Free Hard Disk Block: 378668 Mb
OS Install Date: Jan 01 1970
Game Controller: Xbox 360 Controller detected

[Itchikoy]

i already logged a ticket thru SE but no response :(

[Dr Arseburgers]

same thing happening to me

[cheshirm]

check antivirus log. might be blocking game.

check the log file in folder
Documents\Shadow of Tomb Raider

[Dr Arseburgers]

I don't run antivirus

[Dr Arseburgers]

I also constantly get dxgi error device hung

[cheshirm]

might be the new 452.06 driver. I am still using the 451.67 driver.

[Dr Arseburgers]

log file isn't too helpful, something about an address it can't access Exception code 0xC0000005 and exception information The thread tried to read from or write to a virtual address for which it does not have the appropriate access

That's from the mini dump file it created

[Dr Arseburgers]

Originally posted by cheshirm:

might be the new 452.06 driver. I am still using the 451.67 driver.

oh ok, possibly could be the driver causing it, i'm just going through the log file and it's failed a number of things to do with gpu as well

[cheshirm]

perhaps try reinstalling the latest driver.
first uninstall the driver. or use DDU.
reboot.
perform a CLEAN install of the latest driver.
reboot.
try game.

[cheshirm]

found this in the nvidia driver release notes
 [Shadow of the Tomb Raider][DirectX 12]: The game may crash when launched if Hardwareaccelerated GPU scheduling is enabled. [3037544]


so disable win 10 version 2004 gpu schediling

[Dr Arseburgers]

i've never seen gpu scheduling before, i'll try working out how to disable it

[Dr Arseburgers]

Originally posted by cheshirm:

found this in the nvidia driver release notes
 [Shadow of the Tomb Raider][DirectX 12]: The game may crash when launched if Hardwareaccelerated GPU scheduling is enabled. [3037544]


so disable win 10 version 2004 gpu schediling

it's already of on my pc so that mustn't be the problem than, i'll try reinstalling the drivers again after DDU which i had done before installing these drivers

[cheshirm]

updated my driver. game works. but I have an old 750ti. might be something with your newer card and the driver.