Safe File Location/Unable To Save

[Cres]

Tried Reinstalling, everything and can't get this to fix. Played on the easiest setting just to test this, but when trying to save no matter where, I get the TR spin, then nothing. Anyone know where the save files are located?

[Cres]

Along with this, any time I reload the game it tells me all the season pass items I have as if I haven't ever launched the game before.

[Taxi Ged]

Bumping as I am in the same boat as you. Hoping this will be solved very fast..

[Nixxes_Official]

Hi,

In other threads we have noticed that certain software can prevent users from editing their documents folder (Bitdefender was blocking this). The Documents folder is the location where the game will store your save files. (..\Documents\Shadow of the Tomb Raider\[Unique User ID]\ to be precise).

Please make sure you are not running any kind of anti-virus software that is preventing the game from writing to its Shadow of the Tomb Raider folder in Documents.

[Taxi Ged]

Hi Nixxes_Official, I am using Windows Defender and I even excluded the shadow of the tomb raider folder from being a threat and I still can't save. I lost 3 hours of playtime yesterday because of a crash and the game didn't save at all

[HiWard]

Same problem here, only running Windows Defender

[thEsofTonE]

Same here. Using bitdefender, have tried every possible help I could get, but saves don't seem to take hold. Returning to the beginning of the game after two or three hours of play is simply not fun. This is the only game I'm having this kind of trouble with.

[Spyder Byte]

+1 from me. Hour and half last night, saved the game. Just started it today and nothing. All I have is "New Game" available. "Continue, and "Load Game" is unavailable. Bummer!!!

Almost no sense in playing it now until it's fixed.

[HiWard]

I posted my issue here as well with some more info on what I have tried. https://forums.eu.square-enix.com/showthread.php?t=257797

[󠀡󠀡󠀡⁧⁧the.jester]

For those people with windows defender do the following:
- go to controlled folder access.
- select allow an app through controlled folder access
- select the game exe eg:
C:\Program Files (x86)\Steam\steamapps\common\Shadow of the Tomb Raider\SOTTR.exe
(allow the UAC prompt)

then try the game again.

[󠀡󠀡󠀡⁧⁧the.jester]

To do the same thing in Bitdefender, here:
https://www.bitdefender.com/consumer/support/answer/2025/

[HiWard]

Will try this later today, thanks for the input

[cmc5790]

Originally posted by the.jester:

For those people with windows defender do the following:
- go to controlled folder access.
- select allow an app through controlled folder access
- select the game exe eg:
C:\Program Files (x86)\Steam\steamapps\common\Shadow of the Tomb Raider\SOTTR.exe
(allow the UAC prompt)

then try the game again.

I'm still having the same issue, SOTTR.exe is added to my controlled folder access. The problem seems to be that when the game installs, it's not creating the Shadow of the Tomb Raider folder in my Documents.

I have no other anti virus besides Defender so I don't know what could be causing the problem.

[HiWard]

May have a solution on my hand here... I did what the.jester suggested and additionally I disabled "Exclusive Fullscreen" under Options in the launch widget. Someone in the Square Enix forum successfully tried this to solve another problem. I am now able to save my game.

If somebody else can test and confirm this, that would be great. The downside is that disabling exclusive fullscreen locks the framerate to 60fps, but that's not critical to me in a third-person action adventure game.

[76561198854164494]

I tried this and i am still stuck at 7.62% still can`t save the game full screen does nothing!

[HiWard]

I can confirm that this fixed it for me. If it was controlled folder access, disabling exclusive fullscreen or both I do not know. I now have save files in my Documents folder, something which I did not have before.