PLEASE help... DXGI HUNG DRIVER ERROR steam

[Todd444]

i really need some Assistance, as steam have just sent me off to Square enix. Im getting this error, and im wondering if someone could have a look at the error mini dump files im getting. as i dont understand the much... i can play games off of origin, and no errors, games on steam ( FF15 and tomb raider) it crashes. PLEASE someone help :) :(

[Theotorm]

Andi님이 먼저 게시:

I asked in Hardwareluxx Forum and a guy explained that this error isnt software related and that there will never be a fix from softwareside for this. Its related to the coreclock and the voltage of the card. When the card reaches a Coreclock that the voltage can't handle it comes to the dxgi device hung error. This happens when you buy a factory oc graphics card that isnt able to run with the factory oc because the chip is too bad. Sorry for my bad english, really dont know how to explain it any better to you guys

DXGI_ERROR_DEVICE_HUNG is a software error! REMOVED never appears to me. as explained on Microsoft:
DXGI_ERROR_DEVICE_HUNG
0x887A0006
"The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed."

or are you only referring to the DXGI_ERROR_DEVICE_REMOVED error?
I do not think my card has a bad chip!

[Theotorm]

Andi님이 먼저 게시:

I asked in Hardwareluxx Forum and a guy explained that this error isnt software related and that there will never be a fix from softwareside for this. Its related to the coreclock and the voltage of the card. When the card reaches a Coreclock that the voltage can't handle it comes to the dxgi device hung error. This happens when you buy a factory oc graphics card that isnt able to run with the factory oc because the chip is too bad. Sorry for my bad english, really dont know how to explain it any better to you guys

But what a chip problem, coreclock, voltage .... I run my gpu in any benchmark for hours !!! with +150 on the core and +500 on the vram. And no DXGI error appears to me! If it were a bad chip it should not give DXGI ERROR DEVICE HUNG even there? instead he alone in tomb raider! we do not create disinformation!

[Andi]

If it is not a hardware problem then tell me why there are enough people with 2080 ti's who dont have any problem in this game

[txfeinbergs]

Andi님이 먼저 게시:

If it is not a hardware problem then tell me why there are enough people with 2080 ti's who dont have any problem in this game

There are a lot of people with 1080TIs with this problem as well in this game. Did their cards suddenly go bad? I don't think so.

[Theotorm]

Andi님이 먼저 게시:

If it is not a hardware problem then tell me why there are enough people with 2080 ti's who dont have any problem in this game

I have no problem with any other game! And the same mistake also occurred with the RISE OF THE TOMB RAIDER.. years ago ... and so even the previous boards had a bad chip? no no no no..We are not there !!!

[Colts]

Andi님이 먼저 게시:

I asked in Hardwareluxx Forum and a guy explained that this error isnt software related and that there will never be a fix from softwareside for this. Its related to the coreclock and the voltage of the card. When the card reaches a Coreclock that the voltage can't handle it comes to the dxgi device hung error. This happens when you buy a factory oc graphics card that isnt able to run with the factory oc because the chip is too bad. Sorry for my bad english, really dont know how to explain it any better to you guys

If it was happening on every game this would be correct and would happen the more the card is pushed so benchmarking the gpu with benchmarks like 3d mark would create the error a ton. However its only with this game. Also recieved device hung error while gpu temp was 58C and gpu usage was 70% if it was coreclock and voltage it would lower the core clock np resulting in high gpu usage. Again this would make more sense if I was getting 99% gpu usage and obviously this would happen on games that actually push the gpu more than Tomb Raider does.

[Jav1]

Andi님이 먼저 게시:

I asked in Hardwareluxx Forum and a guy explained that this error isnt software related and that there will never be a fix from softwareside for this. Its related to the coreclock and the voltage of the card. When the card reaches a Coreclock that the voltage can't handle it comes to the dxgi device hung error. This happens when you buy a factory oc graphics card that isnt able to run with the factory oc because the chip is too bad. Sorry for my bad english, really dont know how to explain it any better to you guys

If it was a hardware issue it wouln't crash at the same spots / situations. Simply as that. It's software related for sure. What we don't know yet is who has to fix this error: Nixxes, Nvidia or MIcrosoft (or all of them).

BTW the punisher.venetia's suggestion seems to work so far. That makes me think the definitive solution will be finally given by an user more than a company (like almost always on PC).

[Siner]

If it is a hardware error, it should be random and happen in many games, but only Tomb Raider.
I believe that we have a common "trigger" in software or drivers that happens when Lara jumps into the water....

[Jav1]

Jav1님이 먼저 게시:

punisher.venetia님이 먼저 게시:

I found the solution myself (it works with Frostbite, don't know if it works with Tomb Raider too, try and let me know please:



1) Go To Windows Search 2) Search Regedit 3) Right click and select run as administrator 4) Opne HKEY_LOCAL_MACHINE 5) Open SYSTEM 6) Open CurrentControlSet 7) Open Control 8) Click GraphicsDrivers 9) Right Click And Select New In Windows Registry 10) Select DWORD (32-bit) Value 11) Type TdrLevel (Write it exactly T and L should be capital) 12) Double click on TdrLevel 13) Make sure value data is 0 14) Now restart your pc Done! problem solved dxgi error device removed FIXED

This is the explaination of what it does:
- https://support.allegorithmic.com/documentation/spdoc/gpu-drivers-crash-with-long-computations-128745489.html

Briefly with Frostbite sometimes Windows does not detect NVIDIA drivers responding and make your game crash. Disabling the recovery mode solves it.

Best regards.

If it's not your hardware I guarantee you this will definetely work. You won't experience crashes anymore. If it's your hardware you will experience hard crash in stead of DXGI_ERROR_DEVICE_REMOVED. For me, it was not my hardware (only games crashing Battlefield V and Fifa 2019).

Regards.

It seems to work so far. I opted to increase the values of the 2 registry keys to 60 (as suggested in that explanation) instead of disablng the TdrLevel.

I also have DX12 ENABLED, exclusive fullscreen ENABLED, v-sync from NCP ENABLED and ingame v-sync DISABLED.

I'll be doing more testing before making any conclusions.

It crashed again :(

And if I completely disable TdrLevel (TdrLevel=0) the game freezed instead of the DXGI_ERROR and I had to manually reset my computer.

[Peneretto]

I had a problem when I was in water entering in "the eye of the serpent". The game kept crashing again and again with the error DXGI_ERROR_DEVICE_HUNG every time i tried to go underwater. I lowered the antialiasing from SMAA4x to a crappy SMAA or TAA (I don't remember now) and it went smooth.

[txfeinbergs]

Jav1님이 먼저 게시:

Jav1님이 먼저 게시:

It seems to work so far. I opted to increase the values of the 2 registry keys to 60 (as suggested in that explanation) instead of disablng the TdrLevel.

I also have DX12 ENABLED, exclusive fullscreen ENABLED, v-sync from NCP ENABLED and ingame v-sync DISABLED.

I'll be doing more testing before making any conclusions.

It crashed again :(

And if I completely disable TdrLevel (TdrLevel=0) the game freezed instead of the DXGI_ERROR and I had to manually reset my computer.

Yeah, this sounded so promising that I turned EXCLUSIVE Fullscreen back on again, but almost immediately got a crash. At this point, I am pretty much assuming this is just really bad SW and going to leave it at that. At least I can mostly play the game now.

[Theotorm]

Keep on giving me this error when I go back to the main menu!
"Failed to open pcx64-w \ wwisw \ 79695702.wem ''
But what can it be caused by? how many problems !!!

[TemmieNeko]

Here's my advice. does thi sgame hav the same DX12 option in the menu liek the others? if so, enable it. if it's already enabled, try dx11.

[Jav1]

TemmieNeko님이 먼저 게시:

Here's my advice. does thi sgame hav the same DX12 option in the menu liek the others? if so, enable it. if it's already enabled, try dx11.

The game doesn't crash in DX11. The problem is you get a hit performance with DX11 enabled (which is still a decent framerate with a RTX 2080 Ti). The major problem is that it looks visually worse than DX12.

[manuelantoniogomez]

Hello, I'm new in this forum but being very usefull. I already have the Rise of The Tomb Raider and have exactly the same issue as described 0x887A0006 DXGI Error Device Hung, an Direct X Graphics Interface Error.

Win 10 version: 1809, Compilation 17763.107
Nvidia 1080Ti Founders edition
Rise of the Tomb Raider, V1.0, in full screen exclusive mode, DX12 enabled.

The issue happens recurrently with ALT+TAB to see the Game guide in the Browser while plaing ;-).

In my case the issue was solved:
1. Updating the game to last Beta (as someone describes) and
2. Downgrading the Nvidia driver to 417.01 (November update)

With your hints was possible, so, at least for me, the issue is clearly with the Nvidia Drivers, and perhaps with the Game SW version, but I'm almost completely sure was the Nvidia Driver, as from the moment I updated to 417.22 the issue happens.

I know this would not be the case for anyone here, but I write down this note if this can help somebody in the thread.