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But I can see a cheater trying to sell your argument.
Here's the thing with bans:
Yes, some people were banned unjustly. There were two kinds:
1) People who fell very, very far outside of the normal playstyle and triggered many flags or major flags in the system resulting in bans.
2) A recent bug that caused bans of people using the new radar (which was fixed the next day, and people were immediately unbanned as the issue happened. Crema was on top of this FAST)
Regarding the 1st group, some disgruntled players have severely misrepresented the magnitude of the issue and made Crema seem very bad. I think they went too far, misrepresented facts in many cases, and in a way I feel they spat on Crema's generosity since the only reason they have any evidence of the bans being false is because Crema went above and beyond in communicating with people to figure out if the bans were legit or not. False bans can and do happen in many games, but I've never seen a dev go so far to actually rectify situations and communicate with people as Crema did. In other games, many of them would have stayed banned and people would have simply concluded they were cheaters. I feel sad that this effort on Crema's side was spat on by certain people.
On top of that, there are also the actual cheaters and botters who are seeking to exploit situations like this, create uncertainty and pressure Crema into releasing information on the system in order to improve their cheats and bots.
The average player, however, will never encounter this issue. These bans happened to an incredibly small subset of extreme players who fall way outside of the regular playstyle. You've nothing to worry.
Regarding the 2nd group, Crema admitted to it, apologized, unbanned everyone and fixed the bug by the next day. They were on top of this, they were transparent, they handled it.
I feel like the average player has absolutely nothing to fear, and even the more extreme players are highly unlikely to ever have any issues with bans.
Most people complaining about unfair bans are just cheaters. Those who weren't cheating, I would assume they were using macros while luma hunting/freetem farming or some kind of third-party program that made repetitive tasks less tedious.
For anyone curious or afraid of getting banned for no reason, this is what Crema (the developer team) have said about these "unfounded permanent bans":
"The team spent all morning checking banned accounts and player accounts saying "they didn't do anything illegal". We re-checked over 100 accounts. Every single one of them was a legit ban.
Don't trust cheaters. They just want to know more info about the ban in order to avoid it next time they're using cheats. They will lie about everything in order to get more info and the minimal possibility of getting unbanned.
And no, you're not going to get banned for casually finding a bug or an exploit. Only players intentionally and repeatedly ABUSING exploits are banned. If you play in a regular way you're OK. We've made 100% sure before doing any bans and every data we've checked confirms that."
Source: https://twitter.com/PlayTemtem/status/1224325110259208192
You can read some more insight on bans and ban appeals from the Crema Team here: https://www.reddit.com/r/PlayTemtem/comments/g6nkov/on_bans_and_ban_appeals_some_insight/
A useful post regarding bans in Temtem: https://steamcommunity.com/app/745920/discussions/0/1743395623787392970/
As I mentioned, even Tsukki, their community manager, now admits false bans do happen. She just qualifies it by talking about all the outreach they do. Which is curious given their stance is, at the exact same time, "we are 100% sure you're guilty until you prove your innocence".
In my experience, being here from day 1 of launch, the game has a bit of a fanatic fanbase. There are two main sides to it. One side, which believes every word Crema says and think they're above reproach, and the other - which I fall into - being mostly cynics who cannot trust Crema very much oweing to their interactions with the community..
AND THEY DESERVE EVERYTHING THEY GET!
https://www.reddit.com/r/PlayTemtem/comments/g6nkov/on_bans_and_ban_appeals_some_insight/
Per the post from CREMA themselves:
"But of course, there is another possible outcome, and I'm guessing you might even have a name in mind: a player has triggered a false positive and has gotten banned unfairly. Most of these situations are solved in less than a week, because when someone has been flagged down incorrectly it shows in the ban appeal. Happens to regular users as well. We reach out to all of these players when they appeal their ban and apologize to each of them, but we apologize here, again: we're very, very sorry to those players who have been incorrectly banned. It's never our intention to inconvenience anyone, but sometimes, in our effort to keep cheating to a minimum, mistakes happen. We're a small team, and we're all human (mostly). As the game develops, so do we, and the system. We hear you, and we are working to completely eradicate false positives."
If you are talking about me, didn't you realize that I posted the same exact link that you did? I've read it and I'm encouraging others to read it.
Of course mistakes happens and the flagging system is not perfect, but that doesn't mean that most of the people who were banned weren't cheaters. Some legit players have been banned and some of them got unbanned as soon as Crema realized that they were flagged incorrectly. I think that the ones who were flagged incorrectly must had some kind of third-party program running at the same time that somehow interferes with game files, even if they didn't realize it.
While I disapprove people getting too adamant on the two sides, I have some concerns about a form of censorship and a lack of transparency on how bans and appeals are reviewed.
Ok whether the previous bans were a genuine mistake or not this is messed up.
After reading the comments I think I'll take a wait and see approach. I do use JoyToKey every once in a while for older games and according to the devs in one of the sources this can trigger the anti-cheat. I could just turn it off whenever I play Temtem but that's something that you can always forget to do once and regret permanently.
Between that and the forum bans like this example I think the safest might be to play it safe and maybe wait for a final release and check what's the status on the bans then.
This person is a known cheater who even admitted to the tools they used. They've been stirring trouble even though they were banned a long time ago. You never know the two sides of the story, and this is not a measure we usually resort to.
We don't casually ban anyone, and misinformation IS becoming a problem. If us admitting that the system isn't perfect is a reason to distrust us, go ahead. But no system is perfect, and us admitting that it has flaws (against what some here seem to think) just means we're alert and wary, and that we take ban appeals very seriously because we know the system isn't perfect.
Playing normally, avoiding 3rd party programs that might influence gameplay, and staying away from tricks is 100% the way to go.
EDIT: continuation;
And I'm sorry, Tsukki, but only a few months ago, Crema's position had been a staunch "we're never wrong, no appeals". It took community anger on a large scale just to make the team shift from that position. Crema has lost my trust, personally, even as a normal player. O still play, but my faith in the system is quite low because of the general response by the team here or elsewhere - present company excluded.
Yes, our stance on this was really bad at one point. We've always acknowledged that, and it didn't take that much for us to change our perspective. Ever since then, we've made a lot of other changes and improvements, and more will probably come in the future. While I can respect that you no longer trust us, I think it'd be fair to admit things have changed and the system has improved, despite its current flaws.
I can totally support waiting until the game is near a final stage and we've sorted all of these growing pains out. I just, as a Crema employee, cannot sit idle and let these threads run rampant with only one side of the convo.