"Groove Coaster" Steam support information & FAQ

[degicagames]

Welcome to the community forum for Groove Coaster! In this thread you’ll find FAQs and Known issues. If you need official support, please contact us via the link below.

FAQ
Is this version of Groove Coaster based off the iOS version of the game?

This version of Groove Coaster was developed specifically for PC / Steam.

Does this game have an Offline Mode?

Yes and No. After activating the game online you can play offline for 7 days. Past 7 days you will need to reactivate the title by connecting online which will reset the 7 day offline play limit.

What control methods are supported for the Steam version of Groove Coaster?

Groove Supports the following control methods.

• Controllers: Steam, PS4 DualShock, X-input (Xbox360, Xbox One), Direct Input controllers.
  
• Keyboard: Menu navigation / In game play supported.
  
• Mouse: Menu navigation supported. In game play not supported.

Please refer to the official Controls Manual for the game here:
https://store.steampowered.com/manual/744060

Will I be able to change the default Navigator character for the game?

Linka is currently the only navigator character for this game.

Any other Taito Games on Steam?

https://store.steampowered.com/app/838400/Space_Invaders_Extreme_Demo/
Keep up with the latest news here:
Twitter: https://twitter.com/DegicaGames
Official page: https://www.taito.com/steam

Known Issues

1. [AMD] Missing backgrounds & timing issues
   Update 8/22 Fixed
   Please update your display driver to the latest available and let us know if that works.
   A Microsoft guide can be found here[support.microsoft.com] and the drivers can be found either here[support.amd.com] or on your PC manufacturers' site.
   
2. Controller issues
   Currently being looked into. Workarounds here.
   
3. Timing/audio/visual sync issues
   Please shutdown other apps/games before running the game and if the issue persists, please report to us with your specs and relevant details.
   
4. Timing/audio/visual sync issues with AD-LIB targets
   As a workaround, in -> SHOP & SETTINGS -> SETTINGS - OPTION 1 -> SOUND VOLUME / SE, set the SE to 0 which will mute the AD-LIB effect sound in game.
   *Setting SE to 0 will also mute other in game SFX.
   
5. Update 9/12 Fixed
   Steam achievements not unlocking after a crash
   Will be addressed in next update - Version 1.2.0
   
6. Crashing / Freeze issues related to Creative brand sound cards
   As a workaround disabling the sound card seems to help resolve the issue.

Where to get official support

For official support, please contact [e-mail] directly with the game title in the subject.

If you are seeking technical support and none of the steps below have worked for you, send us an email and provide the following:

• Your system specs (CPU, GPU, RAM, OS).
  
• GPU driver version used. If you have multiple GPUs (for example in a laptop) please provide information for both.
  
• Please provide clear information on what exactly happens when trying to play the game on your machine. Do you manage to get into the launcher or does your issue already happen before that? Does the game always crash at a specific point in the game, or randomly after a certain time?

First Things to Check

• Do the usual - Install the latest Windows Updates and install the latest drivers for your graphics card/chipset.
  
• Please keep in mind the minimum requirements for the game found on the store page.
  
• Please disable any additional software that might be getting in the way.
  Various virus scanners are known to be problematic with a lot of games, so please try disabling them temporarily to see if it solves your problem.
  
• If you are running the game activated via Steam, please verify all files are present on your PC correctly.Steam offers convenient functionality to verify your local files. Right Click on the game in your Steam game library, select 'Properties' > Select the 'Local Files' Tab, and then select 'Verify Integrity of Game Cache'. Steam will verify all your files and will re-download any required in cases there are corruptions.
  
• Games Do Not Run After ‘Preparing to Launch’
  https://support.steampowered.com/kb_article.php?ref=6218-USFX-5568#updatewin
  
• My computer crashes / BSOD
  https://support.steampowered.com/kb_article.php?ref=2592-EYAH-5362

Thanks for playing!

The Degica Games support team

[oldman54215]

I found right booster binds has a chance to be unresponsive (no matter I am using keyboard assigning any keys or controller). The chance is like 1/25 taps.

[WarioIIDX]

Hi, i have a weird issue with the backgrounds ingame

the don't show correctly (is almost black everything, is more noticeable on mad freaks/horizons), i have a amd r7 240 with the last amd drivers

this why happens? (tomorrow if u want, i gonna post a video comparison between my problem vs the android version/arcade)

[degicagames]

Originally posted by i_am_error:

Will all difficulties be unlocked from the start or will it be the same as the mobile version where you have to beat normal to unlock hard?

Hello!

32 Songs will be unlocked from start.

4 Songs will be locked by paying GP in the in game store. (Points earned from clearing songs)

Difficulty level unlocks are similar to the mobile version where you need to clear the difficulty levels in order.

Originally posted by WarioNX!:

Hi, i have a weird issue with the backgrounds ingame

the don't show correctly (is almost black everything, is more noticeable on mad freaks/horizons), i have a amd r7 240 with the last amd drivers

this why happens? (tomorrow if u want, i gonna post a video comparison between my problem vs the android version/arcade)

Hello there!

Thank you for your report, the developers have been notified in regards to AMD users having issues with the background while playing songs.

We will be sure to update everyone once we have more information on the situation.

[*tatsu]

My GC crashes after finish the tutorial... i give a chance to run as admin, but no solution, run with compatibility, still crashes, even restarting pc doesn't fix.

[degicagames]

Originally posted by *tatsu:

My GC crashes after finish the tutorial... i give a chance to run as admin, but no solution, run with compatibility, still crashes, even restarting pc doesn't fix.

Hi there,

Thank you for the report. The developers are familiar with the issue of the game crashing after the tutorial and are looking into the issue.

If you could please provide us with your system information that would greatly help.

[*tatsu]

Originally posted by degicagames:

Hi there,

Thank you for the report. The developers are familiar with the issue of the game crashing after the tutorial and are looking into the issue.

If you could please provide us with your system information that would greatly help.

Yesterday i sent an email to support team with my specs. Thanks in advance.

[HYuy]

Originally posted by heshuimu:

To those who whine about online DRM: in this era, what occasions would make you lose internet connection for 7 days?

Try being in the military and going on deployment with just a gaming laptop sometime. It's an inherently single-player game, there's literally zero reason it should require an internet connection except to update ranking if you really care about that. Let's face it, if someone wants to pirate it and the music DLC, they're going to be able to do it regardless of the stupid DRM. All this DRM does is hurt paying customers that play by the rules.


All that said I still bought it. Now to figure out how to reverse engineer and build my own groove coaster controller (let's face it, that's more or less the coolest part of the whole game).

[LNT]

I think this game update very slow I hope faster then now :(
anyways
songs will release only "DLC"? or can I buy to GC? (like future coaster)
and When kinghts of nights released?

[Celery]

If you go to ranking -> select ranking -> total score ranking it turns the entire screen white while it presumably loads. It takes a few seconds and I almost thought the game crashed. There shouled be a loading screen or something.

Unlike most games achievements seem to be awarded after play. I earned several achievements the last time I played, but Steam crashed when I closed the game. I'm not sure if it's still possible to get those achievements because they were "unlocked" in game and the game saved them but Steam didn't award them. It would be nice to have some sort of way to "sync" achievements in situations where this occurs.

[überwenig]

I'm tired....
I'm supposed, according to my Steam log, to have played 4 hours...

BUT MORE THAN 3 OF THEM WERE LOADING AND CRASHING!!!!!!

As I'm writing this message, I've been on the loading dock for about 15 minutes.

The last game that made me suffer this way was... Space Invaders Extreme!

And when, by miracle, I manage to access the game, there's the problem with controllers!

I've waited for this game since day one, but I intended to play it, not to watch it crash.

[MysteryK]

"Yes and No. After activating the game online you can play offline for 7 days. Past 7 days you will need to reactivate the title by connecting online which will reset the 7 day offline play limit."

You have the responsibility to put that DRM note in the "store front page", otherwise your publisher/developer are beign sneaky, and that could lead to potential lawsuits. I was going to buy back then Sonic Mania, but thanks to the note in the "store front page" where it says it has Denuvo in it. I avoided it and saved money, simple.

I don't like it when one side gets the benefits(seller) and the other doesn't(buyer). That doesn't work with me.

[NNTB]

in the near future there will be a choice made to no longer support the server for this game. when that happens the entire game will be unplayable due to the online required DRM.

[degicagames]

Originally posted by KuShiRo:

Add Groove Coaster Steam Trading Card Are you planning to add?

They're on the way!
Edit: they were out, but now you should receive a notification when you earn a card.

[degicagames]

Originally posted by Celery:

If you go to ranking -> select ranking -> total score ranking it turns the entire screen white while it presumably loads.

Sorry about this; we're looking into improving this in the near future.

Unlike most games achievements seem to be awarded after play.

This is another issue we're talking to the developers about.

[degicagames]

Originally posted by überwenig:

I'm tired....
I'm supposed, according to my Steam log, to have played 4 hours...
BUT MORE THAN 3 OF THEM WERE LOADING AND CRASHING!!!!!!
I've waited for this game since day one, but I intended to play it, not to watch it crash.

Sorry it's taken so long to get back to you.
Could you tell us what your specs are and also what your net speed is (speedtest.net or similar is a simple way of doing this), please?
WIth Invaders, were you able to resolve the problem and if so how?