Game Won't Launch?

[FutureCatLady97]

I just bought the game, and it downloaded fine, installed fine, and now it won't fully launch?

It goes through the loading process, I see the little icon at the bottom of my screen, and I hear the music, but I don't see a Play Menu. Anyone else having this issue?

Thank you for hearing me out!

[FutureCatLady97]

Still having some trouble playing! :( I tried un-installing and re-installing, and still no luck...

[Picellie]

I've had the same issue!
You need to go to the game foulder, click on the game icon with right mouse button, open Properties, go to Compatibility and set Compatibility mode to Windows 7.
If this did not help try also Disable Fullscreen Optimizations.
I hope it will work for you!

[SunsetNOVA]

Any chance anyone else has a solution if neither of those options work? I'm having the same issue- I load up the game, the icon appears in my task bar, the music begins playing but I can't seem to get it to open. Not by restarting the game, of steam, and not by alt-tabbing or the other solutions yet. Please help!

[Einstein the Barbarian]

I tried all of the above to no avail, as well as a bunch of other things in the Compatibility settings. Finally got it to work, the ONLY thing I changed was checking Override high DPI scaling behavior. Scaling performed by Application. Then it seemed to work.

[Einstein the Barbarian]

Even better, after the game loaded, I went to settings, turned off Fullscreen, quit, unchecked the Override high DPI button and loaded again and it loaded fine.

[Jazz]

I tried all those thing still no luck. Any other sugessions?

[Nicolin The Infestation]

I played the game on a public computer with my friends earlier today, but now when I am using my personal computer it show the same signs as for everyone else here. I've tried the methods above but nothing seems to work. Anyone got any other solutions to the problem?

[Smol Angry Bun]

To get it to open I had to go to my computer display properties, change resolution; open the game, then turn off Fullscreen before I could revert my display settings back. But it opens fine after turning off fullscreen.

[Waliactico]

Hello,
for what you're saying, this doesn't seem an issue we could fix. Monster Prom is built on Unity, and engine incompatibilities are things that we as game devs can't overcome fully.
This has something to do with your specific hardware, either about an incompatible graphics card, the RAM memory, or other component.

These are some things you can try to see if it helps running the game correctly:

- Try updating the drivers and your OS, and closing all other programs to give the game enough RAM memory.

- Check Hard Drive space - on both the drive where Steam is installed and the drive where the game is (if different).

- Anti Virus - Got it? Is it being over-zealous with Unity games? Any quarantine logs for any of the effect games? Any change if put the game install folder on the ignore/approve list?

- Some users reported that closing Battle.net before launching help them with some crash issues.


Additionally, you can try these solutions for other games that proved to be useful for some users:

- https://support.steampowered.com/kb_article.php?p_faqid=772
- https://steamcommunity.com/app/428690/discussions/0/357286663684041190/


If even with all these checks, it doesn't work, then you should consider trying it on another pc, as this one seems to not be able to run the game.


Sorry for this, and thanks for your interest in the game!

[PurpleBox]

Originally posted by Smol Angry Bun:

To get it to open I had to go to my computer display properties, change resolution; open the game, then turn off Fullscreen before I could revert my display settings back. But it opens fine after turning off fullscreen.

THIS HELPED THANKYOU!!!!!~~~~~♥

[NeilRathberg]

Originally posted by Waliactico:

Hello,
for what you're saying, this doesn't seem an issue we could fix. Monster Prom is built on Unity, and engine incompatibilities are things that we as game devs can't overcome fully.
This has something to do with your specific hardware, either about an incompatible graphics card, the RAM memory, or other component.

These are some things you can try to see if it helps running the game correctly:

- Try updating the drivers and your OS, and closing all other programs to give the game enough RAM memory.

- Check Hard Drive space - on both the drive where Steam is installed and the drive where the game is (if different).

- Anti Virus - Got it? Is it being over-zealous with Unity games? Any quarantine logs for any of the effect games? Any change if put the game install folder on the ignore/approve list?

- Some users reported that closing Battle.net before launching help them with some crash issues.


Additionally, you can try these solutions for other games that proved to be useful for some users:

- https://support.steampowered.com/kb_article.php?p_faqid=772
- https://steamcommunity.com/app/428690/discussions/0/357286663684041190/


If even with all these checks, it doesn't work, then you should consider trying it on another pc, as this one seems to not be able to run the game.


Sorry for this, and thanks for your interest in the game!

Hey, FYI and for future reference, I was able to find a fix that actually worked for me elsewhere, and you should definitely add it to the Known Issues post!

I'm assuming this would work for Prom as well, but the issue I was having was with Monster Camp. It wouldn't load at all. I realized I had a similar issue with Tabletop Simulator, which also ran on Unity, and I always have to open it in OpenGL mode.

But it turns out the issue is one of graphics card driver settings. You need to get the application for your graphics card, either the NVIDIA/AMP/etc software... then go into that software (in Windows 10 with AMP, I had to right-click on the desktop and it was then there as a context menu option), and under display the settings need to be set to "Full Panel". Once I did this, Monster Camp finally launched, and I also seem to be able to open TTS in its regular mode!

[Texus]

I started the game again after a long time and noticed a Display function that was one 1.
I couldn't change it to anything else however, where am I supposed to get the others?