Bug Reporting

[Seventh Heart Studios]

If you ever come across something in the the game that seems wrong, let us know about it here!

[NoAngelHonestly]

Not sure it's because of a bug, but the game just crashed..

I'm sorry, but an uncaught exception occurred.

While running game code:
  File "game/ChapterPrequel2.rpy", line 4210, in <module>
NameError: name 'naoko_seduce' is not defined

-- Full Traceback ------------------------------------------------------------

Full traceback:
  File "ChapterPrequel2.rpyc", line 4210, in script
  File "G:\SteamLibrary\steamapps\common\Eternal Hour Golden Hour\renpy\ast.py", line 1681, in execute
    if renpy.python.py_eval(condition):
  File "G:\SteamLibrary\steamapps\common\Eternal Hour Golden Hour\renpy\python.py", line 1794, in py_eval
    return py_eval_bytecode(code, globals, locals)
  File "G:\SteamLibrary\steamapps\common\Eternal Hour Golden Hour\renpy\python.py", line 1788, in py_eval_bytecode
    return eval(bytecode, globals, locals)
  File "game/ChapterPrequel2.rpy", line 4210, in <module>
NameError: name 'naoko_seduce' is not defined

Windows-8-6.2.9200
Ren'Py 6.99.13.2919
Eternal Hour: Golden Hour 1.0

[Belgerum]

We have found the problem, and will fix it in a patch in a few minutes. Thanks for letting us know!

[NoAngelHonestly]

Awesome! That's some great and fast service

[Mei]

Not necessarily a bug, but rather a continuity error; which doesn't warrant a thread dedicated to itself, so I'll post it here.

In the CG Gallery, the preview image for the "Rin and Megumi H-CG" establishes Rin's eyes as their typical red, but the CG itself has her eyes appearing with a blue color palette.

Although insignificant, take this as a reminder to double, or even triple check your artist's artwork before fully implementing them.

What catches me as odd is that the preview window for the CG is different than the CG proper. Should they not be the same?

[Seventh Heart Studios]

@Shinigami1991 - We never encountered this issue, but we'll look into it. The best we can recommend right now is either giving the computer a restart, or reinstalling the game / Steam / Windows. The only other thing that could happen is for an Anti-Virus program to have a false positive and block the game executable, but since it is integrated with Steam, this shouldn't happen either. If you wish, you can send us more details about the issue, and we can run some tests.

[Anime_Warlock]

i have an exception has occured error screen in right side prequel. any help?

[Belgerum]

Originally posted by WhiteWarlock:

i have an exception has occured error screen in right side prequel. any help?

Could you elaborate a bit more? When did the error occur, and what does it say?

[sukener]

I am having a problem, the game crash before i enter the cave in lost date

[Seventh Heart Studios]

@sukener

We are looking into it ♡

If you can attach anything that might help us track the situation, it would come in handy for providing a quicker fix ♡

Our engine, Ren'py, will provide a crash log when something like this happens, that can really help us track the issue better!

[sukener]

I'm sorry, but an uncaught exception occurred.

While loading <'Image' u'images/BG/full/beach_cave_interior.png'>:
error: Out of memory

-- Full Traceback ------------------------------------------------------------

Full traceback:
File "C:\Program Files (x86)\Steam\steamapps\common\Eternal Hour Golden Hour\renpy\bootstrap.py", line 306, in bootstrap
renpy.main.main()
File "C:\Program Files (x86)\Steam\steamapps\common\Eternal Hour Golden Hour\renpy\main.py", line 523, in main
run(restart)
File "C:\Program Files (x86)\Steam\steamapps\common\Eternal Hour Golden Hour\renpy\main.py", line 149, in run
renpy.execution.run_context(True)
File "C:\Program Files (x86)\Steam\steamapps\common\Eternal Hour Golden Hour\renpy\execution.py", line 835, in run_context
context.run()
File "ChapterPrequel2.rpyc", line 1980, in script
File "C:\Program Files (x86)\Steam\steamapps\common\Eternal Hour Golden Hour\renpy\ast.py", line 643, in execute
renpy.exports.say(who, what, interact=self.interact, *args, **kwargs)
File "C:\Program Files (x86)\Steam\steamapps\common\Eternal Hour Golden Hour\renpy\exports.py", line 1176, in say
who(what, *args, **kwargs)
File "C:\Program Files (x86)\Steam\steamapps\common\Eternal Hour Golden Hour\renpy\character.py", line 1013, in __call__
self.do_display(who, what, cb_args=self.cb_args, **display_args)
File "C:\Program Files (x86)\Steam\steamapps\common\Eternal Hour Golden Hour\renpy\character.py", line 817, in do_display
**display_args)
File "C:\Program Files (x86)\Steam\steamapps\common\Eternal Hour Golden Hour\renpy\character.py", line 566, in display_say
rv = renpy.ui.interact(mouse='say', type=type, roll_forward=roll_forward)
File "C:\Program Files (x86)\Steam\steamapps\common\Eternal Hour Golden Hour\renpy\ui.py", line 287, in interact
rv = renpy.game.interface.interact(roll_forward=roll_forward, **kwargs)
File "C:\Program Files (x86)\Steam\steamapps\common\Eternal Hour Golden Hour\renpy\display\core.py", line 2624, in interact
repeat, rv = self.interact_core(preloads=preloads, trans_pause=trans_pause, **kwargs)
File "C:\Program Files (x86)\Steam\steamapps\common\Eternal Hour Golden Hour\renpy\display\core.py", line 3098, in interact_core
self.draw_screen(root_widget, fullscreen_video, (not fullscreen_video) or video_frame_drawn)
File "C:\Program Files (x86)\Steam\steamapps\common\Eternal Hour Golden Hour\renpy\display\core.py", line 2038, in draw_screen
renpy.config.screen_height,
File "render.pyx", line 485, in renpy.display.render.render_screen
File "render.pyx", line 233, in renpy.display.render.render
File "C:\Program Files (x86)\Steam\steamapps\common\Eternal Hour Golden Hour\renpy\display\layout.py", line 711, in render
surf = render(child, width, height, cst, cat)
File "render.pyx", line 145, in renpy.display.render.render
File "render.pyx", line 233, in renpy.display.render.render
File "C:\Program Files (x86)\Steam\steamapps\common\Eternal Hour Golden Hour\renpy\display\layout.py", line 711, in render
surf = render(child, width, height, cst, cat)
File "render.pyx", line 145, in renpy.display.render.render
File "render.pyx", line 233, in renpy.display.render.render
File "C:\Program Files (x86)\Steam\steamapps\common\Eternal Hour Golden Hour\renpy\display\layout.py", line 711, in render
surf = render(child, width, height, cst, cat)
File "render.pyx", line 145, in renpy.display.render.render
File "render.pyx", line 233, in renpy.display.render.render
File "accelerator.pyx", line 108, in renpy.display.accelerator.transform_render
File "render.pyx", line 233, in renpy.display.render.render
File "C:\Program Files (x86)\Steam\steamapps\common\Eternal Hour Golden Hour\renpy\display\image.py", line 414, in render
return wrap_render(self.target, width, height, st, at)
File "C:\Program Files (x86)\Steam\steamapps\common\Eternal Hour Golden Hour\renpy\display\image.py", line 229, in wrap_render
rend = render(child, w, h, st, at)
File "render.pyx", line 145, in renpy.display.render.render
File "render.pyx", line 233, in renpy.display.render.render
File "C:\Program Files (x86)\Steam\steamapps\common\Eternal Hour Golden Hour\renpy\display\im.py", line 580, in render
return cache.get(self, render=True)
File "C:\Program Files (x86)\Steam\steamapps\common\Eternal Hour Golden Hour\renpy\display\im.py", line 266, in get
surf = image.load()
File "C:\Program Files (x86)\Steam\steamapps\common\Eternal Hour Golden Hour\renpy\display\im.py", line 625, in load
surf = renpy.display.pgrender.load_image(renpy.loader.load(self.filename), self.filename)
File "C:\Program Files (x86)\Steam\steamapps\common\Eternal Hour Golden Hour\renpy\display\pgrender.py", line 162, in load_image
rv = copy_surface_unscaled(surf)
File "C:\Program Files (x86)\Steam\steamapps\common\Eternal Hour Golden Hour\renpy\display\pgrender.py", line 127, in copy_surface
rv = surface_unscaled(surf.get_size(), alpha)
File "C:\Program Files (x86)\Steam\steamapps\common\Eternal Hour Golden Hour\renpy\display\pgrender.py", line 116, in surface
surf = Surface((width + 4, height + 4), 0, sample)
File "src/pygame_sdl2/surface.pyx", line 164, in pygame_sdl2.surface.Surface.__init__ (gen\pygame_sdl2.surface.c:2738)
error: Out of memory

Windows-8-6.2.9200
Ren'Py 6.99.14.1.3218
Eternal Hour: Golden Hour
Sat Mar 10 16:18:50 2018

[Belgerum]

@sukener We have pushed an update which should hopefully address this issue, and stop the memory leak. Let us know if the problem persists.

[jbsolid2001]

Hello. I really enjoyed the demo, and am now looking foward to the full release. I had an issue, though. I got the H-Patch, but those scenes, plus all of the CGs aside from the one with Naoko at the cave and what Yasu finds in the cave(trying to avoid spoilers), don't show up, aside from their preview in the CG Gallery, and I just get a black screen(I assume this is what it'd look like without the patch). I made sure the patch is in the correct folder, and tried downloading it more than once, plus made sure the H Content was enabled, but no luck. ^^;

(I hope this is the right place to post this)

[LoneMel]

Jbsolid,
I think you tried to follow the Guide from Development, but you maybe didn't do it properly, so try to check it!

If this won't help, is H-Patch Badge showing in game?
If not, search the forum for it, I think there is one discussion ^^


Best regards,
EriiYenn

[ShudS]

hangs at the very beginning
http://prntscr.com/j6klag

[KnightB]

dude the full game is eternal hours first minute right?
or there are anothers??